Customer Manager

MISS DHARSHINI SHANMUGAM

Objective : Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Personal Particulars

I.C. No. : 961***-**-****

Age : 23 years old

Date of Birth : Oct 23th 1996

Nationality : Malaysian

Gender : Female

Marital Status : Single

Contact Information

Residence : The Hamilton,

Jln Wangsa Delima 7 Off,

Jln Wangsa Perdana 1, 53300 Kuala Lumpur.

Mobile Number : 601*-********

E-mail : *********.*****@*****.***

Educational Background

(2009 - 2013)

Qualification : Sijil Pelajaran Malaysia

Institute/University/School : SMK MALIM

(2015 - 2017)

Qualification : Diploma In Early Childhood Education

Institute/University/School : Open University Malaysia

Employment Experience

1. COMPANY NAME: SCICOM(MSC)Berhad - Home Direct Shopping / AirAsia Preflight

POSITION: Customer Service Officer

DURATION: October 2015 – January 2018

SALARY: RM 1500 - RM2500

Job Description :-

●Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.

●Assist customers inquiry via various communication channels such as email and live chat.

●Entered customer interaction details in CRM to track requests, document problems and record solutions offered.

●Educated customers on promotions to enhance sales.

●Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

●Assist customer advise on the service policies.

●Managing refunds and flight cancellations.

●Assist customer on inform flight reschedule / delays through calls.

REASON OF LEAVING : Project Closed.

2. COMPANY NAME: Gerbang Alaf Restaurants Sdn Bhd ( McDonald HQ )

POSITION: Executive Customer Service - Operation / Content Moderator

DURATION: February 2018 – Present

SALARY: RM 2800 – RM3400

Job Description :-

●Handling escalation cases (sensitive issues ) review contents via Facebook and Webpage.

●Promote the application for the new users and guide them on registration.

●Met all customer call guidelines including service levels, handle time and productivity.

●Effectively communicated about special arrangements such as Sponsorship or events participation requests by customer.

●Validate documentation provided by our customers for certain events / charity sponsorship requests.

●Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

●Effective liaison between customers and internal departments.

REASON OF LEAVING : Company Downsizing.

Languages

Competent and proficient in English, Bahasa Malaysia and Tamil

Skills

Keen learner, with a constant urge to learn and explore new horizons.

Respectful,Responsible and Professional.

Computer proficient / MS Office proficiency / Zendesk System / Zopim Chat

Possess valuable communication and interpersonal skills.

References

1. Name: L.J Sharon

Position: Assistant Manager SCICOM(MSC)BHD

Mobile Number : 017*******

Email : **********@*****.***

2. Name : Mr Abishek Kanagaraj

Position: Team Manager for Gerbang Alaf Restaurants Sdn Bhd

Mobile Number : 010*******

Email : *********@*******.***

3. Name : Katie

Position: Manger

Mobile Number : 016*******

Current Salary : RM3400.00

Expected Salary : RM3600.00 ( Negotiable )

Notice Period : Ready to go at anytime.

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