PROFILE

SARANG ANDHALE

Flat No ****, Personal Details : Indian/Male

B Wing, Acharya Tulsi App,

Pratapnagar, Osmanpura DOB : July 9th 1990

Aurangabad, India - 431005 Current Designation : Operations Manager

current Location :Baddi, Himachal Pradesh

Contact :-+917********* Industry preferences : Service

Email:ade3xh@r.postjobfree.com Willing to Relocate : Always

Qualification :-

Course

College name

Year

Marks

Grade

10 th

Bal Dnyan mandir, Aurangabad

2006

78%

A

12 th

Deogiri college,Aurangabad

2008

66%

A

IELTS English

Language UK

Arzoo Consultancy

2014

6.2/10

BSC HS

(Hotel Mgmt)

Ann Institute Of management, Goa, India. (Nagpur University)

2012-15

76%

Training attended / Certification:

I have done customer service training with various companies.

•Indus league clothing Ltd.

•Pantaloon’s Retail India Retail India Ltd. (Future Group Initiative).

•Madura Garments (Fashion & lifestyle’s). At Aurangabad.

•KFC (Mumbai Chicken Pvt. Ltd.). At Mumbai.

•WALMART Product& Customer Service Training At Aurangabad.

•Oriental Residence Bangkok Hotel Operations at Bangkok, Thailand.

•

Language Known

-English (UK Fluent)

-Hindi

-Marathi

Work Experiences-

(1)Hotel MG Regency, Baddi, Himachal Pradesh.

As A Opr. Manager Oct 2019 to Present

-Fully responsible for all aspects of all departments.

-Support and work with all Head of Departments in all aspects of running this hotel.

-Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.

-Conduct regular operations team meeting with the entire HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.

-Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.

-Monitor the purchase / indent of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).

-Inspecting all departments for SOP implementation.

-Monitor the co-ordination between all departments for smooth & efficient operations.

-Meet all dept. heads to review & train the staff to upkeep the human capital.

-Identifying staff learning needs and assisting with development

-Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

-Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.

-Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organisation.

-Be on available on call 24 hours a day to resolve any urgent problems on emergencies.

-Responsible for the overall management of the operation of the hotel.

-Co-ordinate with guest for their events, rates within the hotel premises. (Lawn, sky terrace, banquet, conference).

(2)Baiyoke Sky Tower (Hotel), Bangkok, Thailand

Asst. Operations Manager FO (Contract with Work permit)

Mar 18 – July 19

KRA-

- Trains, cross –trains, and retrains all front office personnel.

- Participates in the selection of front office personnel.

- Schedules the front office staff.

- Supervises workload during shifts.

- Evaluates the job performance if each front office employee.

- Maintains working relationships and communicates with all departments.

- Maintains master key control.

- Verifies that accurate room status information is maintained and properly communicated.

- Resolves guest problems quickly, efficiently, and courteously.

- Updates group information. Maintains, monitors, and prepares group requirements. Relays information.

- Reviews and completes credit limit report.

- Works within the allocated budget for the front office.

- Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.

- Checks cashiers in and out and verifies banks and deposits at the end of each shift.

- Enforces all cash-handling, check-cashing, and credit policies.

- Conducts regularly scheduled meetings of front office personnel.

- Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.

- Upholds the hotel's commitment to hospitality.

(3)Oriental Residence Bangkok, Thailand.

Asst. Manager FO. (Contract with work permit)

OCT 15- Nov 17

KRA

-Customer Satisfaction (Guest Feedback, Social Media Review).

-Financial Performance (Up selling, Room Revenue, Operation Auditing).

-Showing Initiative, Problem Solving, Staff Training, Team Leading.

-Manages and motivates the Front Office team in order to provide a high standard of service for customers.

-Welcomes guests and fosters customer loyalty through his/her friendly manner.

-Develops high quality relationships with guests throughout their stay.

-Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

-Oversee and supervises guest arrivals and departures with the front office executive and duty managers. Worked Internship with Deltin Suits Goa as a Food & Beverage and Front Office. (Goa, Maharashtra)

6 Months.

KRA

-Welcome the guest and check their bookings.

-Outbound corporate sale for the rooms& their amenities

-Check daily guest booking mails and give them a proper reply with confirmation.

- Report to the Team leader & FO manager.

(4)Worked With Wal-Mart India Best Price Asst.Team Leader HO.RE.CA (Hotel, Restaurant, Caterers) Nov 2010 - Feb 2012

Aurangabad.

-KRA

- Engage with customer base

-Educate customers on current technologies, programs and promotions

-Inquire about environment changes

-Speak intelligently about our industry, our partners

-Identify new prospects

-Cold call new prospects

-Qualify new prospects

-Initiate & follow up on business development activities

-Make appointments for field sales to visiting them.

-Update sales database

-Track appointments made

-Track sales made by field reps as a direct result of business development efforts

-Assist with campaign support; preparation and follow-up

-Assist with website content development.

-Track MTD, YTD.

(5) Worked with Future Group In Pantaloon's Fresh Fashion Aurangabad. As Team Leader Aug 2009 – July 2010

-KRA

- I provide team with the company’s vision and the objectives of all projects.

- Create an environment oriented to open communications, creative thinking, cohesive team effort and workplace trust.

- Lead by example (be a role model) – make my behavior consistent with your words.

- Manage, train, and help the development of team members; help resolve their issues.

- Lead problem solving and collaboration

- Lead creativity, risk-taking, and continuous improvements in workflow

-Work with functional managers and the team sponsor to obtain necessary resources to support the team’s requirements

- Establish meeting times, places and agendas

- Provide status reporting of team activities against the program plan or schedule.

- Escalate issues which cannot be resolved by the team.

- Provide guidance to the team based on management direction.

(6) Worked As a Executive (Customer Service) At Aurangabad For

Brand factory, Future Group. Sep 2008 – Aug 2009

KRA

- Sale the merchandise to a customer with the respective manner to meet the sale target.

- Feel the DSR on daily basis.

- Achieve target on daily basis.

- Do add-on works for improves the sale value.

Career Objectives:

To optimally utilize the present abilities, experience and knowledge in the organization, so as to enable the organization achieve its goal and at the same time capture opportunities for constant learning and career development.

The above information is true and best of my knowledge.

SIGNATURE

Contact this candidate