Experience:

Office *** Administrator – SourceFactor December 2019 – August 2020

Providing technical assistance and support for a major multi-national organization in their migration from Lotus Notes to Office 365. Day-to-day activities included Active Directory and Office 365 administration, and assisting and educating the users on the use of their new software.

Reimaging Specialist – District of Columbia Government July 2019 – August 2019

Responsible for reimaging and reconfiguring student computers to prepare for the 2019 school year. Imaging machines, joining to domain, and activating software.

Office 365 Migration Specialist – District of Columbia Government May 2019 – June 2019

Responsible for assisting with the migration of users to the new O365 environment and educating them on its use. Instructed users on how to access Office 365, and updated and reconfigured their software as necessary.

Network Operations Center Technician Tier II – CWPS, Inc May 2017 – October 2018

Responsible for taking calls from customers, handling critical issues, monitoring systems, creating and working tickets, and more for many diverse environments. Technologies include, but are not limited to, Server 2003-2016, VMware, Hyper-V, Exchange (including Exchange 2016), Office 365, MS Teams, and PowerShell, Active Directory, and ADFS. Also included extensive Active Directory support and server hardening.

Achievements include:

Top performer on the team for handling and closing critical tickets. Average close rate of 470 tickets per month.

116 % open / close productivity rate, achieving 99.7% first response SLA for Critical tickets, and attaining 99.9% on the 48 hour resolution target for Critical tickets.

Developing procedures for remote installation of software on both Windows and Mac.

Data Center Technician Tier II – The National Academies September 2015 - March 2017

Responsible for configuring, maintaining, and deploying the servers and equipment needed for the data center operations of the National Academies of Science, Engineering, and Medicine. Technology involved included Dell PowerEdge servers, IBM Tivoli enterprise backup, VMware, and more.

Data Center Technician Tier II – HopOne Internet Corporation April 2014 - September 2015

Responsible for installing, configuring, and maintaining servers of all types, primarily Linux-based (Red Hat / CentOS, Ubuntu, etc.) as well as Windows and VMware, and troubleshooting any problems the customer may encounter. Extensive hardware troubleshooting was involved. Also responsible for basic Cisco configuration and troubleshooting. Senior technician at location.

Systems Administrator - Intellifed Corporation October 2012 - February 2014

Deployed and maintained Windows servers, desktops, and network hardware for a variety of clients ranging from small to medium-sized businesses. Responsible for all aspects of network management, from desktop support to servers and logical and physical network design. Responsible for architecting Group Policy to ensure optimal configuration network-wide. Ensured clients were protected from data loss through use of both local and offsite backups. Managed and configured Office 365.

Systems Administrator – Solara Media Group April 2007 - November 2010

Responsible for administering and maintaining medium to large networks ranging from Windows XP and Server 2003 to Windows 7 and Server 2008. Network sizes ranged from small up to 200 hosts and 9 servers. Designed and deployed Group Policy to ensure best use of very limited resources.

Education:

ITT Technical Institute, Tempe, Arizona March 2003 - June 2007

Bachelor of Science, Information Systems Security

Associate of Applied Science, Information Technology: Computer Network Systems

Skills:

Expert knowledge of Active Directory / Group Policy, ADFS, Exchange 2005-2016, SharePoint, Office products, and PowerShell.

Expert knowledge of Windows-based systems, including: 95, 98, 2000, XP, 2003, Vista, 2008, 7, 8, 8.1, 10, and 2012, as well as Office 365.

Very strong knowledge of Linux-based systems, including RHEL / CentOS and Debian / Ubuntu.

Expert-level knowledge of managing and maintaining IBM Tivoli backup solutions.

Expert troubleshooting skills, covering both network / server hardware and software.

Strong knowledge of virtualization solutions, including VMware, Hyper-V, XenServer, and OpenVZ.

Working knowledge of SQL, Internet Telephony, including on-site PBX and managed services.

High-adaptability, with the ability to learn and master new things quickly.

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