Accounting, Clerical works,supervising and Managerial

ERNA ENGLISA MOLEJON

************@*****.*** - 058*******

Electra Street, Abu Dhabi, UAE

CAREER OBJECTIVES:

To properly utilize my skills and knowledge as a customer service oriented person in keeping the company’s benefits and growth and further enhance my present capabilities.

WORKING EXPERIENCES:

CITITRANS INTERNATIONAL LOGISTICS LLC

POSITIONS : CUSTOMER SERVICE REPRESENTATIVE

FROM : SEPT. 22, 2019-JANUARY 14, 2020

JOB DESCRIPTION :

●As a Customer Service Representative, I will provide phenomenal customer service.

●Handles incoming or outgoing customer calls for a business.

●Ensure service delivered to our customers meets contractual Key Performance Indicator

●Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues

●Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

●Greet customers in a courteous,, and professional manner using agreed upon procedures

●Maintain broad knowledge of client products and/or services

●Prepare complete and accurate work including appropriately notating accounts as required.

●Track, document and retrieve information in call tracking

RD PAWNSHOP MONEY EXCHANGE AND REMITTANCE

POSITION : BRANCH MANAGER

FROM : JULY 4, 2017- AUGUST 30, 2019

JOB DESCRIPTION :

●Provides clerical and administrative support to RD Pawnshop Money Exchange and Remittance, Iligan branch, Philippines.

●Coordinates with Branch and Partner Support Desk for inquiries regarding

●Inventory count in Year ends and Month ends.

●Encoding—Operates branch computer and encodes.

●handle sale, recording and reporting of non pawnshop products.

●Report preparation—Prepares the daily transaction report

●Branch operation—Accept item being pawned and check the authenticity

●Handles branch transactions - remittance, pawning, insurance, and other

●Excellent customer service.

●Leadership and full responsibility of supervision in branch day to day transaction.

●Trains new applicant in actual process.

●Conducts Managerial report in weekly, month ends, and yearly.

●Responsible in a Custody in safety of Items being pawned in vault.

●Custodian of cash flow and maintaining balance.

●Cashiering.

●Greet customers in a courteous,, and professional manner using agreed upon procedures.

●Maintain broad knowledge of client products and/or services.

EDUCATIONAL BACKGROUND:

School: MARIAN COLLEGE

Ipil Zamboanga Sibugay,Philippines

March 2016

Course: Bachelor of Science in Business

Administration (Graduated)

Major in: FINANCIAL MANAGEMENT

TRAINING :

●ORIENTATION ON MALAYANINSURRANCE PRODUCTS FOR GROUPS

●ORIENTATION ON REMITTANCE SERVICES

●AMCFT AWARENESS TRAINING(BSP)

●INFORMATION SECURITY AWARENESS PROGRAM

●GOLD APPRAISING WORKSHOP(RDPI)

●ANTI-MONEY LAUNDERING COUNCIL SECRETARIAT (BSP)

●OJT TRAINEE AT BANKO DIPOLOG (BANK OF DIPOLOG)

●ATTENDED TESDA TRAINING IN NC II OF BASIC COMPUTER SKILLS.

SKILLS AND QUALIFICATION:

●Excellent computer skills specifically Microsoft operations (Word, Powerpoint and Excel)

●Remarkably impressive communication skills both written and verbal.

●Well-developed interpersonal skills, able to work/function effectively under pressure.

●Proven leadership skills in motivating multi-cultural and multi-functional teams.

● Work independently in changing environment.

●Has strong ability/willingness to learn new tasks

●Good planning and organizational skills.

●Adaptive, flexible, well organized, fast learner and able to deal with a wide range of conflicting needs and demands.

PERSONAL DATA:

Date of Birth :February 16, 1996

Citizenship :Filipino

Languages/Dialect

Spoken :English, Tagalog & Basic Arabic

Civil Status :Single

Visa status :Visit Visa

Availability :Immediately

Contact this candidate