Manager Engineering

TERRENCE YOUMANS, MBA

www.linkedin.com/in/terrence-youmans-12ab76

**** **** ***** **** ******, GA 30082

678-***-**** ***************@*****.***

VP, OPERATIONS D I R E CTOR OF OPERATIONS/SUPPLY CHAIN

Accomplished leader with an extensive military background and 15 years of experience in multimillion-dollar business, operations, and supply chain management in diverse industries across private and public sectors globally. Demonstrated success translating core objectives and strategies into unprecedented performance. Influential strategic partner with experience developing revenue generation strategies, identifying areas of maximum ROI, executing acquisition strategies, and negotiating favorable contracts. Strong leader and dynamic communicator capable of developing key relationships and interacting effectively across all levels of organizations.

P&L Accountability Business Development Multi-site Management

3PL Supply Chain Management Strategic Planning Team Leadership/Development

Logistics Management Quality and Production Planning Collective Bargaining Agreements

LEAN Principles/Six Sigma Mergers/Acquisitions/Joint Ventures Manufacturing CAREER HIGHLIGHTS

Architected strategies that increased Symbia Logistics’ year-over-year gross profit performance by 10%.

Recognized for exceeding National Veterinary Associates’ fiscal 2018 financial performance objectives with excess revenue of $9 million and EBITDA of $425,000.

Exceeded expectations in restructuring financial discipline with Honeywell International’s leadership; devised and executed aggressive turnaround, shifting overall company culture and instilling performance excellence across operations.

Earned recognition for performance as 2nd highest employee engagement score with National Veterinary Associates (out of 25 regions within company).

Received Silver Certification, Honeywell’s highest business unit designation of Kaizen and Lean-based business process framework.

Recipient of National US Conference of Mayors Livability Award for EE Program, delivering 40% margins against benchmarks of 25%. PROFESSIONAL EXPERIENCE

SYMBIA LOGISTICS – ATLANTA, GA 2019-2020

$110 million company serving supply chain customers in manufacture and repair of pallets. EAST REGION DIRECTOR OF OPERATIONS

Delivered highly focused operating leadership across eight East Coast pallet manufacturing plants with revenue totaling upward of $50 million. Injected guidance and innovative solutions while leading 8 direct / 250 indirect staff in achieving objectives across safety, quality, production, financial, and transportation. Built strategic client relationships, met operational challenges, and ensured delivery of downstream customer requirements. Made critical decisions in managing / directing supply chain deliverables, including forecasting, inbound, outbound, cross dock, and inventory activities as 3PL.

Pioneered strategies that realized year-over-year gross profit performance by 10%.

Planned and executed high-impact quality performance project that generated upward of $250,000 in annualized savings by eliminating defects and deploying enterprise-wide process improvements. NATIONAL VETERINARY ASSOCIATES – ATLANTA, GA 2017-2018

$1.5 billion animal healthcare operation.

REGIONAL DIRECTOR OF OPERATIONS

Credited for role in engineering successful acquisition of 10 hospitals while managing portfolio of 31 hospitals with P&L accountability of

$65 million across TN, AL, GA, SC, NC, and FL. Led high-performing team of 25 direct / 350 in-direct reports and oversaw all aspects of operations, budgets, strategy, staff development and training, acquisition immersion, capital expenditures, and people management.

Surpassed fiscal 2018 financial performance objectives with excess revenue of $9 million and EBITDA of $425,000.

Executed successful transition from one region in TX (23 hospitals) to six states and oversight of eight additional hospitals.

Earned recognition for generating National Veterinary Associates’ 2nd highest employee engagement score (out of 25 regions within company).

HONEYWELL INTERNATIONAL – ATLANTA, GA 2010-2016

$40 billion organization delivering aerospace systems, industrial products, and engineering services. SENIOR MANAGER, GLOBAL SERVICE CENTER, AMERICAS (2013-2016) Achieved mission of maximizing operational efficiency and continuously improving operational performance while boosting company and partner measures. Led 12 direct reports / 500 in-direct reports. Delivered decisive leadership across global contact center for Building Terrence Youmans, MBA 678-***-**** ***************@*****.*** Page 2 of 2 Professional Experience (Continued)

Solutions division and its $2+ billion commercial unit specializing in fire, security, HVAC, and energy management solutions. Engaged in profit forecasting and scheduling and monitored key performance indicators (KPIs). Executed Lean and continuous improvement strategies that improved key business metrics, including safety, quality, delivery, cost, and inventory (SQDCI), and lead-time.

Leveraged center of excellence model across domestic utility team and generated record-breaking evaluation by Honeywell’s largest utility client serving over 4 million residential customer base that implemented demand response strategies and realized upward of $300,000 in savings for each curtailment event (20+ events per year).

Earned recognition with Silver Certification for Honeywell Operating System, which was highest business unit designation for Kaizen and Lean-based business framework.

Re-organized service team’s operational structure, which supported $400,000 in annual revenue for commercial HVAC work stream. Slashed labor expenses by $250,000 and realized 67% improvement in cycle time equipment fault recognition and resolution, which accelerated Honeywell’s Lean certification and yielded new multi-year global accounts.

Led capture team in executing strategic initiative that improved start-up time for new energy optimization contracts, resulting in advanced billing for new agreements; surpassed financial plan expectations by 60% for FY 2013 and by 15% for FY 2014. DISTRICT GENERAL MANAGER, HONEYWELL SMART GRID SOLUTIONS (2010-2013) Set objectives and oversaw all aspects of territory safety, quality, operations, people, financials, marketing, and sales. Handpicked to lead corporate teams across GA, TN, AL, MS, and FL in developing and driving cost-reduction initiatives for Honeywell Smart Grid Solutions. Improved company’s value through innovative program design, price modeling, client relationship management, contract management / negotiations, and service delivery for electric utilities. Delivered core product offerings under demand side management

(DSM) umbrella, including Energy Efficiency (EE), Demand Response (DR) and Smart Grid solutions. Leveraged Six Sigma and Kaizen tools and processes to reach and exceed targets.

Adhered to organization’s standard operating procedures, KPI analysis, and contractual SLAs in identifying staff training and development requirements. Ensured alignment with changing needs of clients’ operational environments.

Executed successful launch of multimillion-dollar DSM plan that supported Tallahassee, FL municipal utility’s residential, commercial, and industrial customers. Recognized with National US Conference of Mayors Livability Award for EE Program, which delivered 40% margins against benchmarks of 25%.

Delivered 45% margins consistently and surpassed financial plan by 160% after successfully deploying Honeywell’s multimillion, multiyear residential EE program for Gulf Power utility company in Pensacola, FL. WASTE MANAGEMENT, INC. – ORLANDO, FL 2005-2009

$12 billion environmental services provider of waste collection and disposal. SENIOR DISTRICT MANAGER

Maximized sales and customer experience across Central Florida market. Led 314 employees, including union workforce at post collection transfer station. Structured and negotiated terms for renewed collective bargaining agreement. Managed grievance process.

Held accountability for $90 million P&L. Devised price and expense control strategies that boosted profit margins by 16%.

Increased industrial productivity by 23% and realized upward of $500,000 in annualized labor savings.

Achieved 152% improvement in Workers’ Compensation and accident claims, which totaled $200,000 annualized.

Structured, negotiated, and successfully renewed several multimillion-dollar subscription and municipal-based contracts.

Credited with winning only arbitration during tenure. Additional Employment

Operations Manager Recall Corporation

Supply Chain Director/Analytics and Planning Albertson’s, Inc. Service Delivery Manager / Quality Assurance Manager Harvardnet Telecommunications Officer / Captain US Army (5-year career) EDUCATION

MBA Massachusetts Institute of Technology (MIT) – Boston, MA BS, Math Minor, Systems Engineering United States Military Academy – West Point, NY TECHNICAL SKILLS

Salesforce SAP Google Docs

MS Word MS Excel MS PowerPoint MS Access MS Project

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