housekeeping Sr. supervisor/ asst.housekeeper

Shree Ram Kumar Begnasi

Housekeeping Senior Supervisor

Address: Ezdan Hotels-West bay Doha Qatar

Mobile: +974-********

**************@*****.***

Skype ID: shree.begnasi

DOB: 23rd May. 1984

Address: Dhanusa 9 Janakpur (Nepal)

Career Objective:

Seeking for opportunity to utilize my skills and abilities in the Hospitality Industry that offers professional growth while being resourceful, innovative and flexible.

. Service Profile

Proven ability in motivating junior team members at work and directing them towards right.

Can put guest at ease, handle large crowds and maintain composure in stressful situations.

Amazing ability to walk without getting tired.

Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Superb interpersonal skills and exceptional ability to relate with and make happy all types of customers. Clear, polite and positive communication with diverse guests and co-workers.

Detail knowledge of Housekeeping Operations.

Communicating effectively in writing as appropriate for the needs of the audience.

Quick learner, mature, dedicated quality oriented, responsible and reliable.

Special Skills:

Comprehensive problem solving abilities excellent verbal and written communication skills, ability to deal with people diplomatically, willingness to learn, team facilitator & hard worker.

Awards:

In recognized of dedication and outstanding achievement award (employee of the year 2015

Appreciation letter (from top management)

Excellent performance award holder

Outstanding performance for the 2017- employee of the year.

Trainings:

Aggressive Hospitality, Handling Complains.

Safety Management Guidelines.

Business Writing Program.

Conflict Management.

Professional Experience:

Ezdan Hotels West Bay Doha Qatar

Housekeeping Senior Supervisor/ PA Jan 2017 to Present

Housekeeping Supervisor/ PA 9 July 2013 to Dec 2016

Duty Responsibilities:

Demonstrating my knowledge of different aspects of cleanliness of areas in the hotel

My responsibilities & activities are as follows:

Lead and supervise the day-to-day operation of the housekeeping department

Ensure Ezdan standards are followed consistently

Organizing, planning & prioritizing work

Communicating with supervisor, peers and subordinates.

Guiding, directing and motivating subordinates.

Actively participate in daily briefing and department meetings with the Housekeeping, Public Area team to recapitulate tasks and activity.

Ensure Room Attendants are well informed about their daily priorities in their areas

Follow departmental procedures and hotel policies

Keep a check on required technical repairs in the rooms or other areas

Report necessary maintenance issues to engineering

Follow all safety and sanitation policies

Perform any other reasonable duties as assigned by the Executive Housekeeper / Assistant.

Checking all the rooms.(Cleanliness, hygiene, maintenance issue)

Checking the public area.

Control the Workflow of desk.

Preparing the daily worksheet report.

Working on Inventory Management Process – Creating Inventory.

Assisting in making SOP.

Coordination with various subordinates by assigning different job responsibility and monitoring the quality of their work.

Responsible for communicating and managing the Third Party Vendor as the part of Vendor Management Process.

Work as an Asst. Housekeeper

Effectively handle all guest complaints concerning the Housekeeping, taking corrective action to prevent recurrence and convert the guest into a repeat customer.

Miramar Al Aqah Beach Resort, Fujairah UAE

Housekeeping Supervisor 11 April 2011 to 12 May.2012

Duty Responsibilities:

Maintaining the service standards of the guest room.

Making environment comfortable and offer specialized service to the guest.

Follow up the daily duties, assignment as directed by the Management.

Maintaining room inventory.

Assigns staffs their duties and inspects work for conformance to prescribed standards of Cleanliness

Ensure the cleanliness and maintain all public areas and back of house as directed.

Reports engineering failures and breakdowns and follows op on repair schedules.

Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order.

Coordinates work activities among department.

Inventories stock to ensure adequate supplies.

Byblos Hotel Al Barsa Dubai UAE

Pre-Opening Team Housekeeping Sr. Attendant –H.K Supervisor

1stOct. 2008 to 10th March 2010

Duty Responsibilities:

Assigns staffs their duties and inspects work for conformance to prescribed standards of cleanliness.

Investigates complaints regarding housekeeping service and equipment and takes corrective action.

Obtains list of rooms to be cleaned immediately and list of prospective check outs or discharges to prepare work assignment.

Preparing staff duty roster.

To ensure customer satisfaction is maintained by

Assists in training new employees and continuation of learning for existing employees.

Ensures cleanliness of hotel, as reflected by service scores and quality assurance inspections.

Completes and ensures guest requests for cleaning times or specifications are met in a timely manner

Grand Hyatt Dubai UAE

Housekeeping Attendant 16.March 2006 to 9.March 2009

Duty Responsibilities:

Ensuring the Hotel is maintained to the high presentation.

Cleaning of the guest rooms to standard as assigned.

Performing very physical labor.

Answering guest requests.

Providing excellent customer service as per the standards of the Hotel

Courteously and promptly responds to guest room requests.

Investigates all guest inquiries in a timely fashion to provide the highest possible service.

Moves heavy objects as requested.

Performs extra, side duties as required.

Works closely with other departments to achieve maximum guest satisfaction.

Maintains a clean, safe, hazard-free work environment at all times.

Understands the emergency procedures for the entire Hotel.

Educational Profile:

Commerce campus, Minbhawan Kathmandu Nepal

3 Years Bachelor’s degree in business studies in 2002-2005.

New summit H S, Old Baneshwor Kathmandu Nepal

Passed higher secondary education board in 2002

Languages Ability:

English : Excellent

Nepali : Excellent

Hindi : Excellent

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