AMBER L. GIBBS

**** ***** ****** ** *** *B Charlotte, NC 28210 704-***-**** ade3w5@r.postjobfree.com SUMMARY

Highly motivated young professional with nine years of experience in client account management, international business relations and process improvement. Enthusiastic, energetic employee that has driven departmental effectiveness through tangible and non-tangible methods. Ability to build strong working-relationships within an organization and with external stakeholders. Dedicated team player that understands the importance of engagement and interaction with colleagues to ensure all resources are being utilized to meet deadlines. Well-known within the organization for going above-and-beyond and taking-on additional work to guarantee the department meets targets. CORE SKILLS

Strong leadership and team-building qualities with outstanding interpersonal skills

Confident, articulate, and professional written & verbal abilities

Highly proficient in the utilization of MS Word & Outlook, NVO, ACE. Proficient with Excel & Adobe Acrobat

Significant experience working with international clients, vendors and brokers

Vast knowledge of the U.S. and international customs’ process

Outstanding problems solving skills; skilled at evaluating options and generating solutions PROFESSIONAL EXPERIENCE

Uweport – Charlotte, NC 06/2020 – 08/2020

Logistics Specialist

Communicate with customers and trucking companies to ensure cargo shipments arrive on time

Minimize cost for customers to meet all expectations

Organize invoices accurately

Generate quotation to customers as needed

CH Robinson – Charlotte, NC 05/2016 - 05/2020

Custom Entry Writer

Responsible for the timely and accurate completion of ocean & air imports for a leading Fortune 500 provider of multimodal transportation services and third-party logistics.

Initiated change management within the department as it related to the efficiency of the process boards closures

Individually responsible for servicing/clearing, on a monthly-basis, more Ocean & Air Imports within C.H. Robinson’s

import history since coming to Charlotte

Average clearing of 350 Customs Import Entries per month; 3500 lines

Processing timely ISF’s

Arranging pick up & delivery for importers

Educating importers of US Customs requirements

Created a central, shared workbook containing customer rate/fees to improve departmental profit and performance

Troy Container Line – Charlotte, NC 03/2011 – 05/2016 Import Coordinator

Responsibilities include strategizing, managing the undertaking of consignees, and providing import estimates & information for commodities into the United States.

Controls Importer Security Filing (ISF) for any shipment imported into the U.S.

Handles & arranges the customs entry in all U.S. ports

Maintains import data & verification of information accuracy for all customs-related documentation

Informs current clients with all applicable services offered by the firm to add value to the enterprise

Key driver in the successful implementation of additional, strategic international ports now being used by the firm

Educates first-time importers of the import process, e.g., shipping, exporting from departure country, ocean import, vessel arrival information, in-transit bonding number for client commodity tracking, inbond facility consol transfer from terminal, warehouse devanning process and final steps taken by client to obtain commodity

A Preferred Women’s Health Center – Charlotte, NC 10/2010 – 03/2011 Administrative Assistant

Responsible for managing the front desk operations of a woman’s healthcare center. Communicated/interacted with patients, scheduled appointments, maintained healthcare account records to ensure the medical facility ran efficiently.

Educated patients to inform them of the preventative, procedural, and coping segments of family planning

Composed, typed and/or edited memos, letters, forms, labels and other written communication

Created electronic files, and performed maintenance & data management of sensitive records World Courier Ground – Sharon, MA 02/2008 – 07/2010 Administrative Assistant

Accountable for administrative and clerical work within the organization as it pertained to transportation of all freight shipments and the effective, well-organized processes of the department.

Coordinated maintenance, supplies and use of department office equipment. Maintained inventory of office supplies, hardware and software

Assisted in desktop and network troubleshooting & support, such as setting up printers and computers

EDUCATION

Associate of Science – Business 08/2008 – 05/2010

Bristol Community College (Attleboro, MA)

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