MADRIKI VISHAL RAO

Flat.no: *-*-** Hanuman Temple Dharam Karan Road Near Challa Hospital Ameerpet Hyderabad, Email Id- ade3vv@r.postjobfree.com

Administration and Operations

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an admin asst. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office Suite and other applications/systems.

Itserve Alliance, February 2018 — Present

Administrative Assistant

Works diligently with strong communication skills that help in building long term relationships.

Exceptional networking skills. Contributes efforts to build a strong platform where IT Companies’

CEO’s can unite and share a wealth of knowledge with others in the same field to maximize business practices.

Constant communication with over 1300+ members. Exceptional marketing skills via social media, constant contact mass emails, brand development, brand recognition optimization along with strategic networking.

Organize presentations, scheduling, coordinating, hosting, customer service, managing money and working directly.

Search for sponsors and renowned guest speakers – Make calls for approval stages and update status with membership chairman on a weekly basis – organize payments for membership, Develop communication plans and coordinate/host monthly meetings.

Write and distribute media alerts as well as internal and external blogs to notify members of upcoming events and benefits the organization provides.

Generate and develop reports once a month related to post-event social conversations and maintain constant communication with guest speakers and sponsors.

True Fitt & Hill, March2015 – June 2016

Assistant Manager

Administrative professionals. Oversee the daily operations of outlet for efficient operations. Plan and assign daily workloads to outlet associates, develop and enforce established policies and procedures.

Establish operational strategies to meet quality and customer service standards. Develop marketing strategies to improve sales and profitability. Obtain customer feedbacks and recommend necessary outlet operational changes. Schedule orientations and job trainings to outlet associates.

Organize regular meetings to discuss about issues and updates. Analyze and resolve problems in a timely and accurate manner.

Address customer queries courteously and ensure customer satisfaction. Develop cost-effective operational plan to achieve outlet goals. Assist in cash handling activities and develop expense and revenue reports. Achieved 100% plus sales objectives while meeting or exceeding monthly quotas. Closed and opened salon according to scheduled shifts.

Acted as liaison between employees and clients to ensure all customer service inquiries, and complaints were handled properly. Handled administrative aspects of sales including recorded inventory, accepts customer payments, and inputs daily sales logs. Implemented and conducted career seminars, scheduled and confirmed interviews as well as arrange job advertisements. Utilized ZENOTI software systems to track guest information. Complete courtesy and follow-up calls.

Lakme Lever Pvt LTD August 2012 to March 2015

Administrative Assistant

Greet clients and ensure that they are serviced by the right attendant.

Oversee scheduling duties to make sure that both attendant and client’s time is optimized.

Interview, recruit and train staff members to perform beauty-related activities such as skin treatment.

Create schedules for staff members and assign duties to them according to their specific talents and abilities.

Create and implement marketing plans to sell the salon’s services and retail products.

Train staff members to market salon products and indulge in suggestive selling activities.

Set targets for attendants and beauty therapists and provide them with rewards on achieving them.

Keep track of salon expenses such as utility bills and suppliers’ payments and ensure that they are paid on time.

Maintain liaison with vendors and suppliers to ensure on-time delivery of salon supplies and equipment.

The Westin Hyderabad Mind Space July2009 –August2012

Assistant Concierge

Supervise Bellman and Doorman daily performance to ensure the smooth and normal operation of the section and the implementation of all Bell Service tasks. Enhance all luggage are delivered/collected accurately, efficiently and on time. Maintain proper records of luggage, parcels or letters kept at Concierge for guests. Provide information as requested by guests or patrons.

Responsible for all Bell Service activities such as luggage service upon guests’ check-in and check-out, luggage storage, message service, and information service and other related tasks.

Conduct and assist in the proper training of all Bell Service staff.

Supervise, check and record storage of guest luggage in the baggage storeroom daily and ensure that it is within the Luggage Storage guidelines.

Monitor and help guests on the guest transportation bookings, especially promote hotel transportation to maximize transportation revenue.

Ensure the proper distribution of the daily newspapers to all in house guests, especially for VIPs and long staying guest.

Ensure guests messages, faxes are passed to guests, or delivered to guest- room immediately and accurately.

Responsible for obtaining update town information regarding places and other similar spots intended for tourists.

Perform other duties be assigned by the Front Office Manager, Assistant Manager or other concerned hotel officers.

Education

Bachelor of Hotel Management, 2008

IIHM (International Institute of Hotel Management)

2002-2004 Intermediate C.E.C from Adarsh junior college

1999-2000 SSC from Vidyodaya High school

Personal Profile

Date of birth : 22th April 1982 Gender : Male Languages known : Kanada, Telugu, Hindi, English. Marital Status : Married

Personal Skills and Competencies

Excellent Communication

Quick learner and can easily adapt to new and changing situations.

Quickly establish and maintain effective rapport with individuals of diverse backgrounds.

Self-motivated achiever with an established reputation for reliability, hard work, commitment, teamwork and flexibility

AVOWAL

I hereby declare that the information furnished above is true to the best of my knowledge.

Thanks & Regards PLACE: Hyderabad

DATE: / /

MADRIKI VISHAL RAO

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