Engineer Service

RESUME

R. Lavanya Email ID: *************@*****.***

Contact: 702-***-****

CAREER OBJECTIVES:

To secure a responsible career opportunity to fully utilize my training and communication skills and making a significant contribution to the growth and success of the company. To put my knowledge and capabilities to the best use and at the same time learn from the company so that it adds value to my career and also to learn new technologies and skills to improve my knowledge.

WORK EXPERIENCE:

Employer: Infosys Limited., Bangalore

Experience: 3 yrs and 11 months (from Jun-2016 to till now)

Designation: Technical Operations Associate

JOB DESCRIPTION:

●Worked for one of the Leading Automobile manufacturer “Mercedes-Benz”.

●Worked as a Desktop Computing Support engineer in Benz project for 2 years.

●Had the opportunity in working in SCOM, CISM, etc. which is used for server monitoring, ticket creation and further activities.

●Also having experience in Windows Technologies which involves Providing access to shared folders.

●Currently working for one of leading Pharma company “Pfizer Pharmaceuticals. Ltd”.

●Currently providing the tech-support for an application in this project.

●Having the experience in working in SWAT, which is used for generating server logs and used for monitoring servers.

●Handling 15 services for this application.

●Having experience in working for “HP Service Center” used for ticketing purposes.

●Having the experience in giving presentations to the client.

●Worked on creating and executing Test scripts.

●Also have coordinated many releases.

ACADEMIC QUALIFICATIONS:

S.NO

NAME OF THE COURSE

NAME OF THE INSTITUTION

YEAR OF PASSING

PERCENTAGE

1

B.Sc.[Computer Science]

M.G.R College of Arts & Science,

Hosur

2013-2016

77%

2

Higher Secondary

Sri Vijay Vidyalaya, Matric, Hr.

Sec, School

2013

73%

3

SSLC

Sri Vijay Vidyalaya, Matric, Hr.

Sec, School

2011

92%

TECHICAL SKILLS:

●Operating System : Windows xp,7&8,10

●Microsoft Office : Word, Excel, Power Point access,

●Programming Language: C, C++, Java

●Application used : Service Center, SCOM, CISM, Solar Winds, ALM QC,SWAT.

PERSONAL SKILLS:

●Adopt to any type of situation

●Quick Learner

● Productive both as an individual and in group (s).

●Self-motivated

PERSONAL DETAILS:

Full Name: R. Lavanya

Father’s Name: Mr. S. Rajkumar

Date of birth: 09-04-1996

Gender: Female

Marital Status: Single

Citizenship: Indian

Languages Known: English, Tamil

Hobbies: Travelling, Cooking, Gardening, Listening Songs

Mother tongue: Tamil.

Address: 47,’SUBIKSHA’, L. N. Nagar, Hosur

DECLARATION:

I hereby declare that the information given above is true to the best of my knowledge and belief.

Place:

Date:

(R. Lavanya)

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