Customer Care Service

Hatem Roshdy Hussien

* ***** **. *****, *****

012********

********@*****.***

Profile

Enthusiastic call center agent, with knowledge of Excel, Word, Outlook, and ability to learn swiftly. seeking to work as a call center agent to utilize my communication and problem-solving skills in providing effective assistance to customers.

Employment History

Raya - OSN May 2018 - July 2018

Customer Service Agent

• Served multi nationality customers in various countries.

• Memorized all company products and services to answer customer’s query quickly and adroitly.

• Provided multi Services for customers such as Billing, IT support, info about certain channel or program and system navigation.

Souq.com July 2018 - November 2018

Customer Service Agent

• Worked with vendors to answer customer inquiries.

• provided knowledgeable responses to customers inquiries regarding products, order placement, shipping, items components and encasing.

• delivered superlative customer service experience by assisting the customer to place an order and to choose the right product for their requirements.

Delivery Hero - Otlob June 2019 - September 2019

Customer Service Agent

• Handled +100 inbound call per day, giving meticulous, friendly and affable service to ensure customer retention and satisfaction.

• Provided excellent diversified service for customers, vendors and couriers.

• Achieved first call resolve within average handling time (90 sec). Amazon.ae September 2019 - January 2020

Customer Service Agent

• Handled customers query over email and phone alike.

• Align and cooperate with the other departments internationally.

• Provide the pest service using Amazon contact tents. Professional Skills

• Extraordinary Communication Skills • Customer Care

• Positive Attitude • Advanced Computer System Skills

• Phone Skills • Good organizational skills

• Persuasion • Patience

Languages

English Fluent

Arabic Native

Education

School of commerce and business administration Graduating October 2020 Bachelor of business administration, Helwan University.

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