Wael Ismail

Recreation & Spa Manager

Hulwun Cairo Egypt Cairo,

010********

ade3rk@r.postjobfree.com

Personable Spa Attendant able to addresses customer inquiries both in person and over the phone. Salon Coordinator with excellent organizational, communication and product sales aptitude. Spa Manager with a background in retail sales and customer service. Exceptional organization, critical thinking and time management skills. Spa Concierge with outstanding customer service skills and expertise in anticipating customer needs. Skilled Stylist experienced in purchasing materials, accessories and clothing to maximize individual appeal. Expert in current fashion trends and outfit crafting. Capable Spa Concierge able to rapidly resolve problems to increase customer retention and loyalty.

Skills

Spa Soft training international.

PHYTOMER training course

Gym instructor International

Leadership Training Certificated Oasys System.

CPR and First Aid Certification the Royal Life Saving Society UK (RLSS).

CPR Training (PAD).

Pool Life Guard Certification the Royal Life Saving Society UK (RLSS).

Spa operations

Marketing familiarity

SAP software

Proficient in Spa Soft

Microsoft Office Suite proficiency

Safety and sanitation training

Lifeguard Trainer Courses

Work History

Recreation Supervisor

Baron Hotel Resort, Sharm El Skeik, Egypt

Instructed participants on safety techniques and specific activity requirements.

Drove engagement and outreach with special events focused on bringing in new users.

Conducted training seminars, staff meetings, coaching clinics, and community meetings to promote organization and educational opportunities.

Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.

Engaged participants in recreational activities and team-building exercises.

Planned and evaluated recreation and athletic programs with Recreation Director to support community.

Health Club Supervisor

Ritz Carlton, Sharm El Skeik, Egypt

Maintained inventory of supplies and equipment with established sign-out procedures.

Managed time sheets for recreation attendants, instructors, and coaches to provide prompt payment.

Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.

Ensured all safety procedures and protocols were followed by staff and students.

Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.

Supervised camper activities to address behavioral issues and promote fun, safety and inclusive.

Provided clear instruction to activity and program participants to ensure fun and safety.

Transported and escorted program participants to and from activities and on field trips.

Ordered and maintained all recreational equipment.

Developed and implemented safety training programs for staff and [Location] community.

Director of Recreation and Spa

Ritz-Carlton, Sharm El Sheik, Sharm El Sheik, Egypt

Recruited, hired and trained all new employees.

Received new spa supplies inventory and restocked work areas and shelves.

Opened and closed spa according to standard procedures.

Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.

Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.

Followed per-assigned opening and closing procedures for each spa station to keep areas properly sanitized and ready for next client.

Refilled professional spa products as necessary.

Carefully maintained financial filing system.

Recorded inventory sales into organization's weekly income report.

Instructed participants on safety techniques and specific activity requirements.

Drove engagement and outreach with special events focused on bringing in new users.

Conducted training seminars, staff meetings, coaching clinics, and community meetings to promote organization and educational opportunities.

Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.

Transitioned participants between activities, rest periods and field trips.

Tracked program spending, enrollments, and attendance to produce monthly reports for program director.

Spa & Recreation Manager

Reef Oasis Blue Bay Sharm El Sheikh, Sharm El Sheikh, Egypt

I am working as Recreation& Spa Manager responsible for the commercial success and smooth running of the spa, manage operations, facilities, schedule, pricing and staff hiring. Responsibilities:

Helped clients set and achieve health and wellness goals.

Met or exceeded monthly revenue and training goals.

Monitored, tracked and reported on individual progress with wellness plans.

Provided individual health coaching to help clients optimize personal choices.

Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements.

Developed and executed targeted relationship and account development strategy.

Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.

Adhered to established policies, procedures and compliance for satisfactory audit rating.

Managed and archived quality documentation and participated in internal and external quality audits.

Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.

Communicated value and position to sales team and developed tools to support selling process.

Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.

Monitored social media and online sources for industry trends.

Recreation & Spa Manager

Cairo Marriott And Omar Khayyam Casino, Cairo

I am working as Spa Manager responsible for the commercial success and smooth running of the spa, manage operations, facilities, schedule, pricing and staff hiring. Responsibilities:

Led spa tours for new members to familiarize guests with services provided.

Oversaw upkeep of entire facility and notified maintenance for service repairs.

Maintained front desk workstation by keeping it clean and organized.

Recorded product sales into spa's weekly income report.

Maximized efficiency through time management and staff supervision to boost productivity.

Greeted spa guests in warmly to create positive first impression of spa.

Utilized promotions, print and digital marketing to attract new clients.

Worked with new employees to enforce account management protocols and customer service standards and optimize performance.

Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.

Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.

Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.

Languages

Arabic – English - Italy

English - Italian - Arabic

English :Reading, Writing and Speaking

Italian :Speaking are fluent, Reading is Basic

Arabic : Mother language

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2001-03 - 2002-07

2002-09 - 2005-05

2005-05 - 2014-08

2016-07 - 2018-06

2018-06 - Current

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