Manager Customer Care

Contact

******.******@*******.***

www.linkedin.com/in/dustingowler1

(LinkedIn)

Top Skills

Continuous Improvement

Management

Team Building

Languages

English

Dustin Gowler

Purchasing Manager & Inventory Management at Americana Building Products

Mount Vernon

Summary

Web Services Admin/System Administrator with 5 years experience always increasing knowledge and skills in technical leadership, server technologies, and Web Services. Expertise in SQL, VPNs, HTML, Apache Services and Custom Applications; with knowledge of Windows Operating Systems from 98 - Windows 10. Proven troubleshooting abilities with attention to detail and the capability to adapt in fast-paced environments.

Career Accomplishments:

Coordinated over 3,000 SQL security checks and over 50,000 IP checks

Engineered and developed website for private server instance Created user training program for custom applications Restored forum to fully operational after unscheduled downtime Experience

Americana Building Products

1 year 8 months

Purchasing Manager

January 2019 - Present (1 year 8 months)

• Maintain records of goods ordered and received.

• Locate vendors of materials, equipment or supplies

• Prepare and process requisitions and purchase orders for supplies and equipment.

• Control purchasing department budgets.

• Review purchase order claims and contracts for conformance to company policy.

• Analyze market and delivery systems in order to assess present and future material availability.

• Develop and implement purchasing and contract management instructions, policies, and procedures.

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• Represent companies in negotiating contracts and formulating policies with suppliers.

•Review, evaluate, and approve specifications for issuing and awarding bids.

•Administer on-line purchasing systems.

• Arrange for disposal of surplus materials.

Senior Inventory Analyst

January 2019 - Present (1 year 8 months)

Salem, Illinois

• Forecast inventory

• Work with the production team to set and maintain stock levels

• Watch labor hours and costing on stock manufactured

• Communicate with production team on cost variances Meire & Brito Automation BV

6 years 10 months

Online Community Manager

November 2013 - Present (6 years 10 months)

United States

Large scale forum Administrator, managing over 180,000 users. Handles forum updates, fixes, refunds and primary presence on the forum. Handles all promotions and demotions of staff members.

• Responds to user inquires and maintaining the site

• Manage the staff team of 12 personnel

• Organize, find, and train newly recruited staff members

• Actively search and maintain contracts with advertisers

• Organize community events with an average of 200 participants

• Deal with customer care, refunds, and complaints

• Guarantee the integrity of each staff member

• Make final decisions on all disputed matters involving the community Web Content Administrator

November 2013 - Present (6 years 10 months)

Illinois, United States

• Administer the SQL instance to include restarting the instance

• Extensive knowledge in T-SQL

• Intermediate HTML knowledge

• Beginner Java Scripting to improve site functionality Continental

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6 years 7 months

Process Engineer Technician

June 2017 - December 2018 (1 year 7 months)

Mount Vernon, Illinois

• Work and report directly to the superintendent

• Stop production In any department due to scrap issues

• Control and monitor manufacturing processes and products

• Assist in the Industrialization of processes and products

• Process of efficiency and productivity

• Reduction of scrap and rework

• Ensures Productivity Implement process that produce efficiently to the required output and to specification

• Ensures Production Quality Implement and maintain processes that produce products to required quality objectives

• Product allocation and cycle optimization

• Corrective actions to reduce scrap

• Rework management: Implementing corrective actions/measures

• Support with the industrialization of new equipment and processes

• Process related documentation and performance reports, guidelines

• Archived records, reports, surveys, and justifications

• Implement specifications and Standard Operating Procedures and maintain

• Inserting, maintaining, optimization, documentation of recipes.

• Process stability, implementation of process improvement, reduce process variation

TRU(Training Relief Utility)

January 2017 - June 2017 (6 months)

Mount Vernon, Illinois

• Assist in the Industrialization of processes and products

• Process of efficiency and productivity

• Reduction of scrap and rework

• Ensures Productivity Implement process that produce efficiently to the required output and to specification

• Ensures Production Quality Implement and maintain processes that produce products to required quality objectives

• Corrective actions to reduce scrap

• Rework management: Implementing corrective actions/measures PLT Tire Builder

June 2012 - January 2017 (4 years 8 months)

Mount Vernon Illinois, United States

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• Operate and maintain a multi million dollar machine

• Less than 1% of tires are at loss

• Process over 300 tires a day

• Collaborates with System Engineer on fixes for machine

• Troubleshoots and applies spot maintenance to machine when necessary Education

Mt. Vernon Christian School

General · (2006 - 2010)

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