Customer Service with Administrative Assistant

KATE QUILINGIN GONZALES

Flat *** Al Uloom Stationery Building, Navygate,

Tourist Club, Abu Dhabi City

Mobile number: 054*******

Email address: ***************@*****.***

Passport no. P3111259A

CAREER OBJECTIVE

Seeking a responsible job with an opportunity for professional challenges and to build a long-term career.

WORK EXPERIENCE

Made for you Building Cleaning LLC

Abu Dhabi City

August 12, 2018 – June 23, 2020

Administrative Supervisor

• Supervises clerical staff and participates in their recruitment and selection

• Participates in the coordination of administrative and clerical work in an office.

• Performs a variety of administrative and secretarial duties as required

• Assigns work, provides direction to clerical staff and ensures that assigned

• Participates in the recruitment and selection of clerical staff by performing duties such as advertising vacancies, screening resumes, interviewing applicants and providing input on selection Legacy Smart Employment Services - Dunia Finance LLC Musalla St. Dubai, UAE

March 6, 2018 – July 2018

Relationship Officer

• Perform as key contact for selected customer relationships under Banker guidance

• Conduct evaluation of client’s accounts

• Collect mandatory information to analyze client situation 2go Group Inc.

Times Plaza Bldg. UN Ave Corner Taft Ave Ermita, Manila July 2012 – October 2017

Customer Relations Specialist

• Handles Inbound and Outbound calls

• Facilitate email for ticket reservation

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents Genting Philippines Holdings Ltd. (Star Cruises)

Andrews Avenue. Pasay City Philippines

October 2011 – June 2012

Guest Services Officer

• Answer inbound calls and email from guests seeking to make or cancel hotel reservations within Resorts World Sentosa

• Serves as concierge, assisting guests with ground transportation, restaurant and entertainment reservations, and providing other information within Resorts World Sentosa

• Answer guest requests for assistance and coordinate with housekeeping, bell service, staff and management to fulfill guest requirements

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Scanasia Overseas Inc.

Pasong Tamo ext. Makati City Philippines

March 2010 – August 2011

Retail Sales Associate

• Recommend and display items that match customer needs

• Ensure high levels of customer satisfaction through excellent sales service

• Keep up to date with product information

• Accurately describe product features and benefits Aboitiz Transport System - Superferry

Times Plaza Bldg. UN Ave Corner Taft Ave Ermita Manila April 13, 2009 - January 18, 2010

Customer Relations Specialist

• Handles Inbound and Outbound calls

• Facilitate email for ticket reservation

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents Duty Free Philippines

Fiesta Mall, Paranaque City Philippines

May 26, 2008 - October 26, 2008

Cashier

• Enters purchases into cash register to calculate total purchase price

• Counts money, gives change and issues receipt for funds received

• Balances cash drawer and receipts; documents discrepancies Gift of Life Medical Clinic

Molino VI, Bacoor Cavite Philippines

May 2004 – March 2008

Receptionist/Administrative Assistant

• Validates patient information, recording medical history and confirming purpose of visit

• schedule and coordinate meetings and appointments

• provide general administrative and clerical support including mailing, scanning, faxing and copying documents to management

• Handles telephone calls

TRAININGS/SEMINARS

Apprenticeship by Experience Program

University of Perpetual Help Rizal

WG&A Superferry

Feb 19, 2004- Feb 23, 2004

On-the-job Training

Philippine Airlines

Oct 13, 2003- Jan 5, 2004

EDUCATIONAL ATTAINMENT

BACHELOR OF SCIENCE IN TOURISM

University of Perpetual Help Rizal

Alabang-Zapote rd. Las Pinas City

June 1999 – March 2004

PERSONAL INFORMATION

Date of Birth : December 4, 1982

Nationality : Filipino

Language Spoken: Filipino, English

Status : Single

PROFICIENCY

• Knowledgeable in Propspace, Opera system, Respak, Nexus 10g, Inexus, Microsoft Office. I certify that the above information is true and correct to the best of my knowledge. Kate Q. Gonzales

Applicant

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