Front Office Customer Service

Annie E Ferrer

Royal Palm Beach, FL *****

561-***-**** (C)

**********@*******.***

Objective

Bilingual English/Spanish AAPC Medical Biller, Coder, Claims processor, Insurance verification, AP, AR, Billing and Collections specialist seeking a position with a reputable company where I can learn and expand my knowledge, while contributing to the overall growth and success of the company. Education

Med Vance Institute West Palm Beach, FL

Medical Billing & Coding Specialist 2010 - 2011

Florida Career College Boynton Beach, FL

Health Services Administration. 2012 - 2013

Technical Skills

Posting of charges, payments, claims

Denied Claims, Reconsiderations, Appeals

Insurance Verification, Collections, Retro-authorizations, Reconciliation of accounts Auditing, patient statements, reports, ERA’s, EOB’s, AR, AP Experience in Auto claims, Workman’s Compensation claims and LOP’s MS Excel, Word, Power Point, Outlook; QuickBooks, SharePoint, Google Drive Knowledge in EMR/EHR, UB04/HCFA-1500 forms

CPT, ICD 9/10, HCPCS Coding and AIS-ISS Coding

Trauma One, Med Host, PBAR, HPF, Cerner, ECW, MediTech, R2P, IET, SAP, Yardi, ADP, RR AAPC WPB Chapter Vice-President 201

Employment Experience

Florida Eye and Plastic Surgery

Boynton Beach, FL

Lead AR Billing Specialist 12/2019-present

● Scrub all encounters for accurate posting of codes and submit to clearinghouse

● Pull EOB’s and payments from web portals, work all denied and rejected claims

● Submit reconsiderations and appeals, follow up with Insurance carriers

● Responsible for all refunds, overpayments and collection account

● Maintain notes, documentation, forms relating to all open and pending claims being worked

● Responsible for collecting on all unpaid claims by working AR report daily

● Send out patient statements daily, make payment arrangements and accept patient payments via phone Ciox Health

Palm Beach Cty

Medical Field Tech 07/2019-11/2019

● Daily retrieval of assignments for the next day

● Uploaded all lists of charts to be pulled

● Traveled to assigned offices and medical sites

● Audited all charts to make sure all is accurate and correct documentation is enclosed

● Scan/Print/EMR all documents to Ciox folder

● Provided authorization form for manager to sign when work is completed

● Uploaded all and sync in Ciox Sync

Amsurg

WPB CBO

Insurance AR Collector 2/2019 - 4/2019

● Reviewed EOB’s, denials and rejected claims

● Submitted reconsiderations and appeals, followed up with Insurance carriers

● Responsible for finding solutions, worked assigned center claims, and documented problems and updates

● Responsible for all refunds and overpayments

● Maintained notes, documentation, forms related to all open and pending claims being worked

● Responsible for collections on all unpaid claims by working AR report daily

● Sent out patient statements daily, made payment arrangements and accepted patient payments via phone

● Worked on small projects requested/assigned by manager Neurosurgery Office/Pain Mgmt of PB

West Palm Beach, FL

Billing Claims AR Specialist 2015-2019

* Responsible for posting daily payments obtained from payer portals, post and work all ERA payments and denials, batch balance daily and create spreadsheets for outstanding claims

* Verified and updated patient demographics, insurance, patient accounts for accuracy and clean claims

* Posted all charges, file claims to insurance carriers, check daily for any rejections or errors

* Sent out patient statements monthly, answer billing questions and collect on delinquent accounts

* Worked on denied claims, denial trends, incorrect contract payments, reconsideration and appeals

* Called insurance companies for authorizations, check eligibility on portals and refer to their contracts

* Handled W/C cases, Auto Insurance cases and daily interaction with attorney offices

* Worked with my department daily to make sure we are following all CMS guidelines

* End of the month balancing and reconciling of all patient accounts, AR schedule and bank accounts

* Provided customer service to all my internal coworkers, patients and commercial companies MCR Corp

West Palm Beach, FL

Office Director- AP/AR 2014-2015

● Administrative duties, answering phones, ordering supplies and maintaining general office

● Accounts Payable, Accounts Receivable, billing/collections, bank reconciliations and deposits

● Internet emails, advertisement, database operations and customer service support

● Provided support to sales and staff, assist with meetings, powerpoint presentations

● Scheduled all travel arrangements, responsible for hiring, submitting payroll and training Delray Medical Center-Trauma Services

Delray Beach, FL

Trauma Registrar – Coding Specialist and Administrative Asst 2013-2014

* Coded diagnosis for all internal and external injuries sustained in Trauma

(head, neck, thorax, abdomen, pelvis, spine, lower/upper extremities, etc…)

* Maintained the trauma registry database per contract with PBC Health Care District

* Entered all patient demographics, admission/discharge summary, consultations and labs

* Calculated the ISS using the AIS codes and reconciled values

* Properly coded by using H&P, consults, operative, radiology reports, and progress notes

* Completed the screening and initialized all records within 72 hours of patient arrival

* Checked for eligibility through portals, dealt with insurance verification and carrier contracts

* Prepared and collected all data for scheduled meetings with Quality Improvement Committee

* Planned and organized work for effective workflow on daily, weekly and monthly basis

* Ensured compliance with all policies and procedures that pertain to CMS, and HIPAA regulations

* Performed office duties, administrative support, scheduling and assisted with all patient calls HCA-Lawnwood Cardiovascular Surgery

Atlantis, FL

Claims AR Specialist - Certified Biller/Coder 2011 - 2012

* Coded all office visits, hospital consults, operative reports, post-ops and HHS

* Posted super bills daily to create clean claims for payment reimbursement

* Worked on denied claims, collections, researched all returned claims, and filed appeals

* Called insurance companies for authorizations, checked eligibility on portals and various contracts

* Worked on month end AR reports, open super bills report, and return claims report to meet deadlines

* Consulted with front office to implement clean claims

* Backed up front office by answering phones, checking in patients, scheduling appointments and checking out patients

* Provided clerical and secretarial support to medical staff South Shores Grille & Tavern

Lake Worth, FL

Bartender/Customer Service 2008-2010

* Provided full customer service to all my guests by having full knowledge of food and drink menu

* Handled a heavy volume of drink and food orders, responsible for outside and inside tables, and patio bar

* Responsible for reconciling all cash and credit card transactions, closing operations for end of day sales report

* Certified in customer service solutions, liquor awareness, and software programs Ft. Myers Toyota, Inc

Ft. Myers, FL

AP/Accounting/Billing Clerk 1998-1999 and 2006-2008

* All accounts payable duties, responsible for end of year 1099’s and end of year auditing

* Responsible for all purchase orders, coded and inputted invoices to vendor/expense accounts

* Responsible for payments to vendors and company expenses, and reconcile vendor statements and bank account

* Assisted in helping office reach the end of the month deadlines, billing, title work and payroll

* Backed up in dealer trades, extended warranties, billing and receptionist coverage for vacation time or sick days

Al's Cleaning and Maintenance

Ft. Myers, FL

Accounting AP/AR Clerk 1999 - 2006

* Handled all incoming calls and provided excellent customer service support

* Administrative duties and clerical support to all office staff

* Responsible for all job cost bids/estimates, AP/AR, handled all billing and payments to vendors

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