SHELJA DUTT

Rajpura,Punjab,******. (***) ***- ***3. ade3nf@r.postjobfree.com

Professional Summary

• Highly motivated Leader with extensive customer service and Sales experience.

• Outgoing Sales professional with track record of driving increased sales.

• Improving buying Experience and elevating company profile with Target Market

• SKILLS

• Client Handling

• Handling Team

• Escalations Handling with Effective Results

• TeamWork

• Leadership

• Communication

Work History

• Team Leader 08/2015- Current ( CSW PVT LTD.)

• 1-Handled Team of Seven Agents

• 2-Teaching Sales (Client calling/ Lane Rates/ Carrier calling)

• 3-Handling Escalations of Clients

• 4- Setting Their Target/ Attendance/ KRA

• Process Associate 02/2015 to 07/2015 ( LBF Ticketing Company, Mohali, PB)

• 1- Inbound Calls for US Process

• 2- Handle Sales

• 3- Book Flights/ Hotels/ Cars for US Passengers

• Process Associate 02/2014-10/2014(John Keells BPO, New Delhi)

• 1- USA Chat process

• 2- At &T sales

• 3- Sell AT&T TV/ U-verse Phone on chat

• 4- Take Three Chats within 2minutes time swamp

• HR Executive 02/2013-10/2013( Automobile Manufacturing Company(Ashok Leyland), Zirakhpur, PB

• 1- Attendance and MIS

• 2- HR Payable

• 3- Arranging Conferences with Clients

• 4- Handling Executive Issue

• 5- Managing Documentation

• HR EXECUTIVE 04/2012-12/2012( VODAFONE, PANCHKULA HARYANA)

• 1- Attendance

• 2- Hr Recruitment- Sales/ Loan Process

• 3- Going to meet Consultants( Field work)

• 4- Salary payable

• 5- Handled Admin Work

Personal Data

• Date of Birth- April 27, 1989

• Age - 31

• Religion - Hindu

• Civil Status - Married

• Language - Hindi/ English

• Hobbies - Watching Movies/ Watching Documentaries

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