Manager Store

S.THIYAGU

Mobile: 009**-*********

Skype ID : s.thiyagu20

E-Mail: *.*********@*****.***

To work in a professionally, managed chain, and strive to achieve the set Quality standards and the sales and thereby to contribute to the growth of the company by Achieving the Budget. To supervise and ensure smooth day to day food and beverage operations of the outlet and ensure total customer satisfaction by adhering to the SOPs of the outlet.

2018 January – Till Now : Asst. R.G.M – Shake Shack

(M.H. Alshaya Co LLC)

2015 November - 2017 November : Restaurant Manager – Gourmet Burger Kitchen

(Franchised outlet of Food Quest LLC)

2014 May – 2015 September : Outlet Manager – Al Farooj

(Fresh Chicken Restaurant LLC- Dubai)

2012 August -2014 March : Area Manager Operations – TheFrench loaf

(Oriental Cuisines Private Limited – Chennai)

2009 September – 2012 July : Café Manager – Café Coffee Day (Chennai)

(Handling Multiple Store)

2007 April – 2009 September : Café Manager - Café Coffee Day (Chennai)

(Amalgamated Coffee Bean Trading Company Pvt Ltd

2006 November – 2007 April : Management Trainee Café Coffee Day (Chennai)

2005 March – 2006 November : Team Member Café Coffee Day (Chennai)

2001 March – 2004 December : F & B Assistant

Le Royal Meridian – Chennai.

Taking responsibility for the business performance of the restaurant.

Analyzing and planning restaurant sales level and profitability.

Organizing marketing activities, such as promotional events and discount schemes.

Helping in any area of the restaurant when circumstances dictate.

Managing staff and providing them with constructive feedback.

Deliver superior guest service and ensure absolute customer satisfaction.

Responsible to customer complaints.

Maintaining high standards of quality control, hygiene, and health and safety.

Checking stock level and ordering supplies.

Preparing reports at the end of the shift/week.

Creating and executing plans for sales, profit and staff development.

Control costs and minimize waste.

Nurture a positive working environment and lead by example.

Implementing and instilling in their teams, company policies, procedures & ethics.

Handling Multiples Stores Operations.

Marketing Plan coordination with Marketing Team.

Making New Process and Follow up of the Process.

Responsible of Profit & Loss Statement ensuring Top line and bottom line to achieve.

Inter Department and Support Department Meeting and coordination.

Sales Building in order to achieve, Checking and working on Sale Growth Comparatively.

Training Managers on SOP, P&L, LSM.

Auditing and Control over stocks to maintain the Costing at par.

Menu Planning and food coasting.

Organizing Party at Outlet Level Corporate Visit along with Store Manager.

Guest Relations, Corporate Visit and Coordination.

Conduct meeting with Managers on weekly basics.

Do Area Manager check list during outlet visit.

Coordinate with projects for new store openings.

Coordinate with HR & Training Team for Recruitment & training.

Check of Stock on daily basis and keep a control on wastage and various control of cost.

Checking of the hygiene and standards according to the SOP.

Coordination with the senior managers with respect to the property.

Checking the quality of product, training and educating the staffs, stock check, costing and control on wastage.

Conducting self-inspections, conducting training session, daily briefing & monthly meeting.

Doing Store level events.

Indenting and projecting for the stores.

Sending daily, weekly and monthly reports like P&L, daily sales, food wastages.

Train new staffs and existing staffs on store operations.

Promoted people to management trainee, Asst.Manager, Brew Master and Café Manager.

Cross check on banking report and petty cash register.

XIITH STD CBSE KendriyaVidyalaya, Trichy. First Class 65%

XTH STD CBSE KendriyaVidyalaya, Trichy. Second Class 45%

Diploma in F & B Management Food Craft Institute (SIHM) First Class 80%

Govt. Reputed Institute

Certification completed and rewarded as a Brew Master at Café Coffee Day.

Customer Service, Merchandise and Food and Beverage Certification Completed at Café Coffee Day.

Certification completed for PIC level 3.

Certification completed for basic food hygiene training.

Hotel darks shiraz, Agra Specialized in Coffee Shop, Banquets & Housekeeping.

Out Going Personality / Positive Attitude & Out Look / Excel under work pressure, Leadership, Belief in work ethics / Work Standards & Team Work degree of motivation.

Knowledge of Ms-Word, Knowledge of POS (Points of Sales), Knowledge of doing exercise in Excel.

Participated 3 times in Regional Barista champion ship.

Pre Opening team for New Restaurants .

Achieving the Target given also maintain the standards and hygiene.

Outdoor organizer for 3 yrs with 18 stalls with Revenue of 15 lacks/day.

Named in the memorable position in meet of the Promotional activities.

Date of Birth : 23rd May 1980

Religion : : Hindu

Nationality : Indian

Marital Status : Married

Passport No : L 3667126

Month and Place of Issued: Aug 2013 – Tirichirappalli

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References: Will be provided on request.

Yours Faithfully,

(S.THIYAGU)

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