CURRICULUM VITAE

PAMELA PHUMELELE JWARA

Postal Address: 2370 Bay Street, Riverside View Ext 33

Cell Phone: 072-***-**** or Alternative: 071-***-****, Email Address: ade3j1@r.postjobfree.com

Date of Birth: 05 May 1991, ID number: 910-***-**** 083, Gender: Female, License: Code 10 & PrDP

PERSONAL PROFILE

A result oriented individual and able to achieve my targets in alignment with the Company’s objectives & core values. Have grown vertically and have capability and enthusiasm to start growing at another level.

My interest in this position has prompted me to forward my resume for your review and consideration, I am presently looking for a position where my experience will make a positive contribution to the start-up or continuing profitable operation of business in which am so well experienced.

I have experience on various applications these include smart utility, Microsoft excel, word and paste and outlook. I have the ability to deal with the public with tact & courtesy, to understand, explain & apply policies, procedures and regulations, to express ideas, clearly & concisely, to establish and maintain effective working relationship with the other employees & the general public. Able to apply good work habits such as punctuality, reliability, preciseness and dependability. A highly stress tolerant individual and able to interact with all people of all levels. Home language isiZulu other languages speak and write English, Pedi, Tswana and Xhosa

EDUCATION AND QUALIFICATIONS

Higher Education

Fire Fighter 1 & 2 and Hazmat Awareness and Hazmat Operational Certificates

Kernbridge FET College

2017

Basic Ambulance Assistance Certificate

Kernbridge FET College

2017

Further Trainings Attended

Contact Centre Certificate (Learnership) by Rims Infomage Campus

2011- and 4-Months Duration

Computer & Corporate Receptionist Course by Setlamo Group

2010- and 6-months Duration

High School Education

Senior Certificate

Itirele Zenzele Comp School, Diepsloot

2009

COMPUTER SKILLS

Microsoft office packages: advanced knowledge

Internet: search, use links and download.

Life EHS (1 month contract)

Basic Life Support (Quarantine site)

Monitoring patients vital signs

Screening patients daily

Auto & General Park (July 2018- June 2020)

●1life administrator and Data Capturing (April 2017-1 month Contract)

●Nedbank lead Administrator and Team administrator (July 2017-June 2020)

RESPONSIBILITIES OF LEAD ADMINISTRATOR (Twicee)

Outbound sales

● Contributing to the organisational goals by converting leads to policies in a professional manner, with a view to retaining clients and ensuring satisfaction

●Growing client base of the company by achieving agreed closing ratios

•Achieving quality targets in compliance with relevant quality procedures (SQA)

•Extending correct premiums and cover to clients by capturing information according to quality standards

●•Providing an efficient and quality service to client on contact valuing client retention

•Providing detailed, comprehensive and accurate information so that clients can make informed decisions about present and possible risk

Med Assist

Basic Ambulance Assistant

Jan 2020-March 2020(3 monthsVolunteer) Weekends

Duties:

●Monitoring the patient vital signs

●Providing medical attention to ill or injured individuals on emergency scene

●Administering oral and intravenous medications if necessary,

●Interpret readings recorded by heart monitoring devices

Brooks & Luyt Attorneys

Absa Card Consultant & Team Administrator, From 06 January 2016 to February 2017

Duties:

●Debtor Collector

●Training new staff in collections

●Sending statements and settlement offers to debtors

●Handling debtor’s queries

●Educating debtors about Legal

●Arranging meetings for the team

●Preparing of Section 129 and Summons, Brooks & Luyt Attorneys Law firm Assistant

●Data capturing/Receptionist

Advanced Debt Recovery Solutions (pre-legal)

Call Centre Agent (Inbound and Outbound), July 2014 till November 2015

Duties:

●Debt Collector

●Handling debtor’s queries

●Educating debtors about Legal

Merchants

Cell C Customer Care Consultant January 2014 till May 2014

●Duties Resolve customer complaints via phone and email

●Greet customers warmly and ascertain problem or reason for calling

●Handle product recalls

NDS Credit Management

Call Centre Agent, July 2013 till January 2014

Duties:

●Debt Collector

Shapiro Shaike Defries & Associates

Call Centre Agent, January 2012 till June 2013

Duties:

●Debt Collector

Bytes Connect

Learnership, 2011 (Completed)

Duties:

●Dispatcher

●PABX Programming

●Telephone Marketing

PERSONAL SKILLS

●Success and results driven and punctual and well presented.

●Excellent numeracy and computer skills.

●Good listener, open minded and attention to detail.

●Able to work individually or in a team.

●Adaptable to new situations and enjoy a competitive and challenging environment.

●High energy levels and able to work under pressure.

INTERESTS AND ACTIVITIES

Debating: Member of a debating team at Iterele Zenzele Comp School from grade 11 to 12. Listening to radio and TV debating programmes, especially topics regarding politics, economy, unemployment and poverty.

Exercising: Jogging

REFERENCE

Mrs Retha Sangerhaus (Life EHS)

Telephone : 010-***-****, Cell 083-***-****

Mr Scott Mclarren, Manager @Auto & General

Work: 011-***-****, Cell Phone: 082-***-****

Mr Tshepo Makhetha, Supervisor @ Brooks & Luyt Attorneys

Work: 011-***-****; Cell Phone: 074-***-****

Ms Cynthia Miller, Team Leader @ Advance Debt Recovery Solutions (ADRS)

Work: 010-***-****; Cell Phone: 078-***-****

Contact this candidate