Security Officer Customer

Erlinda Porteria Fabillar

PERSONAL

Date of Birth: 30th December 1995

Address: Road 3 Area C Sitio Komunoy Barangay, Quezon City

Email: *****************@*****.***

Mobile: + (63-092********

Seeking new challenges in a dynamic environment, I am a driven and ambitious individual, enthused at the prospect of working within the hospitality industry. I have good communication skills with the ability to multitask with high levels of customer service. I already have a range of experience within the hospitality/security industry, from customer services, working tills, serving customers. I am a highly motivated individual who thrives in a strong team with attention to detail. I would welcome the opportunity to work within the hospitality.

Employment

Oct – December 2013 SM Makati Department Store (Retail Assistant)

Key Responsibilities:

Welcoming guests in a polite and friendly manner

Customer Services

Assisting guest with purchases

Wrapping gifts

Often helped sales staff with filling orders and merchandising stock

Answering telephone inquiries

Sep 2015 – April 2017 House Keeping United States Embassy

Key Responsibilities:

Supervised cleaning team

Customer / client communication and engagement

Replaced soiled towels and linen, vacuum carpets as well as sweep, scrub and polish floors

Restocking services such as soap and tissue dispensers as well as disinfecting all bathroom surfaces

Stock Management to reduce wastage

General Cleaning duties

April 2017 – 2018 Female Security Guard (Personal Security Systems)

Key Responsibilities:

Knowledge of First Aid, safety rules as well as evacuation procedures and practises

Responsibility for maintain building security by providing an onsite presence.

Carrying out patrols and inspections

Checking doors, locks, windows and gates for damage / repair / deliveries

Customer / client communication and engagement

Education

San Vicente Elementary School

Alternative Learning System Programme

Security training course certificate

Communication

I am a very attentive listener and I am always ready to listen carefully when speaking to the public, as sometimes people’s needs are complicated. I believe I should be able to remember the needs of the customers in order to communicate their desires clearly. I am also able to convey any messages, should there be anything that the customer may require. I am able to converse with the customers / public in such a way as to answer questions and to meet their needs simply and thoroughly, with little complication.

People Skills

As well as having good communication skills I have very good customer service, as I believe it is required to maintaining a high attention to detail. I am be able to meet the needs of the customer, even when they’re not being easy to work with.

Fast thinking & working quickly

As a security officer means working and thinking at a fast pace but still maintaining an appearance of relaxed & calm. I believe I move swiftly without appearing to run or rush and I am very observant of my surroundings. A high level of focus and attention makes working quickly easier, because when I’m focused in on the details of my surroundings I can execute my role at a fast pace of proficiency to meet the needs of my role.

Multitasking

As a house cleaner and security officer I was are always managing several things at once. Sometimes one customer/client will be asking for information or asking that I carry out additional tasks. By having clear communication skills I am able to manage these little issue while keeping the customer happy. It’s critical that I remain attuned to the various levels of need of each customer / client

References available upon request

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