Front Office Executive

CURRICULAM VITAE

ANCHU ANDREWS

TC **/*** (**/***) ANCHU HOUSE

SHANGUMUGHAM BEACH PO TRIVANDRUM,

KERALA, INDIA

POST BOX NUMBER: 695007

PHONE NUM: +91-884*******

Email Id: ****************@*****.***

CAREER OBJECTIVES

To be a capable, talented and lively Human Resources Administrator who posse’s high levels of accuracy and attention to detail, good organizational abilities, and who is able to perform well in a fast paced, demanding environment. I am self-motivated, with an enthusiastic and passionate manner about providing good service in everything that I do. I am constantly looking for ways to improve administrative processes so that tasks get done more effectively. Right now I am looking to work for an exciting company that is committed to excellence.

CAREER HISTORY

Software Development Company – Voxforem Technologies Pvt Ltd as Human Resources Officer from January 2019 till now

DUTIES

To maintain and develop HR policies, ensuring compliance and to contribute the development of corporate HR policies.

To develop the HR team, to ensure the provision of a professional HR service to the organization.

Manage a team of staff. Responsible for mentoring, guiding and developing them as a second line to the current position.

To ensure timely recruitment of required level / quality of Management staff, other business lines staff, including non-billable staff with appropriate global approvals.

Prepare information and input for the salary budgets. Ensure compliance to the approved salary budget; give focus on pay for performance and salary benchmarks where available. Ensure adherence to corporate guideline on salary adjustments and promotions. Coordinate increments and promotions of all staff.

Ensure appropriate communication at all staff levels

To maintain and develop leading edge HR systems and processes to address the effective management of people in relation to the following in order to maintain competitive advantage for:

o Performance Management.

o Staff Induction.

o Reward and Recognition

o Staff Retention

o Management Development / Career Development

o Succession Planning

o Compensation / Benefit programs

To facilitate / support the development of the Team members

To recommend and ensure implementation of Strategic directions for people development within the organization.

Ensure a motivational climate in the organization, including adequate opportunities for career growth and development.

Administer all employee benefit programs with conjunction with the Finance and Administration department.

Provide counsel and assistance to employees at all levels in accordance with the company's policies and procedures as well as relevant legislation.

Oversee the central HR Administration –

o Employee offer letters

o Salary letters and employment contracts.

o Approve updated organizational charts on a monthly basis and o Maintain complete / accurate personnel records.

Co-ordinate the design, implementation and administration of human resource policies and activities to ensure the availability and effective utilization of human resources for meeting the company's objectives.

Responsible for Corporate HR function.

Travel and Tourism Company – Al-Madeena Travels of India as office administrator and Human Resources Officer from January 2018 to November 2018 DUTIES

Managing a front office dealing with face to face, telephone & email enquiries.

Photocopying, filing, scanning and carrying out any other administration duties as and when required.

Frequently check and reply all the emails or take necessary action.

Investigating and resolving invoice queries.

Following standardized company procedures relating to all aspects of Office performance.

Dealing with customer queries personally

Assisting with clerical/bookkeeping duties and preparing daily bank deposits

Petty cash custodian

Financial Agency for HDFC bank – Finsol India Pvt Ltd as Part time Telesales executive from October 2016 to August 2017

DUTIES

Dealing with customer queries about personal loans.

Telesales and marketing

Uploading customer data’s required for loans

Reminding customer about the EMI date and give them required information Marketing Agency for Idea Cellular PVT Ltd – Fortune Teleservices as Part time Telesales Executive for Postpaid connections from May 2016 to September 2016 DUTIES

Telesales and marketing

Keeping customer records

Achieving targets

ACADEMIC QUALIFICATIONS

YEAR DEGREE FROM

2013 10TH GRADE Central Board of Secondary Education 2015 Intermediate in science Central Board of Secondary Education 2018 Bachelors of English Language and Literature Kerala University 2019 Diploma in Human Resources Management IBMI

COMPUTER PROFICIENCY:

Computer Applications – (MS –Office, Photoshop, Illustrator)

Well-versed with Internet and E-mail.

Human Resources Management Software

Institution Management Software

Basic Troubleshooting in Networking

AREAS OF EXPERTISE

Human Resources Administration

Office duties

Problem solving

IT skills

Data input

Maintaining records

Customer support and servicing

ADMINISTRATIVE SKILLS

Having organized and methodical approach to completing tasks.

Capable of managing own time in order to meet deadlines.

Writing up documents that are accurate and professionally laid out.

High levels of accuracy and attention to detail.

Ability to multitask with strong attention to detail.

Organizing and planning ahead.

Opening and distributing mail.

Answering and redirecting phone calls.

Accurately filling in administrative records and relevant paperwork. PERSONAL INFORMATION:

Nationality : Indian

Gender : Female

Date of Birth : 13th September 1996

Marital Status : Not Married

Languages known : English, Malayalam, Hindi and Tamil

Aadhar Number : 737*-****-****

Indian Driving licence number : 1/5371/2015

Indian Election Identity Card number : YUC0510651

Indian PAN Card number : CLDPA5065M

Indian Passport number : R5988938

DECLERATION

I hereby declare that the details mentioned above are true to my belief ANCHU ANDREWS

5/1/2020

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