PROFILE
050******* ***********@*****.*** *** Al Hamariya Building Burjuman, Dubai UAE.
EDUCATION
MAHATMA GANDHI UNIVERSITY
BTECH - ELECTRONICS AND
COMMUNICATION
KERALA STATE GOVERNMENT
HIGHER SECONDARY, SCIENCE
PERSONAL DETAILS
DATE OF BIRTH : 21-07- 1993
NATIONALITY : INDIA
MARITAL STATUS : UNMARRIED
VISA STATUS : EMPLOYMENT
LANGUAGE SKILLS
ENGLISH
HINDI
TAMIL
MALAYALAM
CORE COMPETENCIES
EMPLOYEE RELATIONS
CUSTOMER SERVICE
RECRUITMENT & STAFFING
COMPUTER KNOWLEDGE
MICROSOFT OFFICE
MS-OUTLOOK
CCNA
MCSA
ROSHINI SUSAN JOY
Administrator cum HR Assistant
I am keen to assume challenging responsibilities that will maximize and further enhance my current knowledge. I consider myself as a motivated individual with team building & Management skills and inter-personal skills, and highly driven to succeed. I am ready to adapt new technologies and also ready to meet challenging targets.
WORK EXPERIENCE
Clinic Administrator / May 2018 - June 2020.
Unicare Medical Centre, Dubai, UAE
DUTIES PERFORMED
Facilitate recruitment process by posting ads using various media and coordinating with recruitment partners.
Plans & Schedules meetings, responds to various inquires both external & internal, manages communications via email, phones calls etc.
Monitor Daily Attendance Management System.
Manage work place issues.
Taking care of employee’s medical emergency.
Preparing business and employee related letters and documents.
Coordinate requirements among departments within the organization.
Responsible for event management and employee engagement activities.
Responsible for archiving all business and HR related documents.
Successfully meeting sales quota preferably over the phone-explaining of new promotions and health check packages.
Supervision of call centre and reception.
Provided administrative support to senior-level staff.
Provides payroll information by collecting attendance records and consolidated time sheets.
Update personnel files (soft and hard copies) of all employees.
Preparing budget requests for Visa processing(New visa, Renewals and cancellations)
Making sure all staff is working in accordance with company rules and regulations. 2010-2012
BHARATHIYAR UNIVERSITY
MBA-HUMAN RESOURCES
2007-2010
MADURAI KAMRAJ UNIVERSITY
BSc HOSPITALITY MANAGEMENT
2005-2007
KERALA STATE GOVERNMENT
HIGHER SECONDARY, SCIENCE
DATE OF BIRTH : 18 -11- 1989
NATIONALITY : INDIA
Keep track of all expiry dates related to HR function, such as a) Visa, Labour card and Passport Renewal dates.
b) Visa cancellation and employee exit formalities include final settlement and travel arrangements.
c) Health insurance addition and deletion.
d) Workmen compensation and Group life insurance updates.
Maintain excellent relations with all staff/employees enhancing their satisfaction through excellent relationship building skills.
Provide the highest quality of service with mutual respect and a spirit of co- operation while supporting the organization’s prosperity and growth.
Supervision of all call information according to standard operating procedures.
Other duties as assigned.
Conduct Induction and Orientation Programme.
Planning, Implementation and Evaluation of timely Training & Development Process.
Assists the manager with daily operation of the call centre and reception to include the development, analyses and implementation of staffing, training and telemarketing.
Contacted insurance companies regarding insurance portal issues.
Worked with department staff to research, identify and provide solutions to client and insurance company inquiries.
Electrical Engineer/ November 2016 -December 2017 Kerala State Electricity Board(KSEB), Kerala, India. DUTIES PERFORMED
Actively involved in the maintenance work carried out at substation on 110kV feeders.
Evaluates electrical systems, products, components, and applications by applying knowledge of electricity and materials.
Assisting to ensure the smooth functioning of the 110/33 kV and 110/11kV Substation.
Respond to inquiries from customers regarding past, current and pending orders.
Answering phone calls, faxes and emails.
Solve customer issues.
REFERENCES
Vijeesh Thankachan
HR Executive- Unicare Medical Centre
REFERENCES