Employee Relations Resources Manager

RONA MAY SARATAO BAKY

OBJECTIVE: To be part of a dynamic company that offers endless opportunities and possibilities for self-improvement and personal growth.

CAREER PROFILE: HR Professional for 13 years with solid experience in Recruitment, Compensation and Benefits, Employee Relations and Engagement. Very dependable, with strong leadership and people management skills, an effective communicator who can deal with all individuals across organizations, works very collaboratively, firm but fair in making decisions. PROFESSIONAL EXPERIENCES

11/02/2018 to 05/20/2020: Infosys BPM Limited

HR Lead, Human Resources (HR Business Partner)

Responsibilities

Responsible for the end-to-end general Human Resources Management needs of the Alabang Westbury Project

(Microsoft Account).

Highlights of Contributions to the Company

● Successfully assisted the HR BP in the Arvato transitioning employees to Infosys with only 13 out of 569 employees not signing up to move to Infosys. Thus, a batting percentage of 97% acceptance rate.

● Assisted successful integration of the account and its 556 employees from Arvato to Infosys in a short period of time of two months (September– November 2018).

● Helped in the HR Incorporation, Engagement Plans of the transitioned employees of Arvato to Infosys.

● Effectively narrowed down attrition by influencing exiting employees to retract and reconsider opportunities within the company during exit interviews and counseling.

● Seamlessly transitioned all employees to Work From Home arrangement 01/11/2016 to 11/01/2018: Arvato Bertelsmann

Asst. Human Resources Manager (HR Business Partner) Responsibilities

Directly responsible for assisting the HR BP in the general Human Resources programs. Assumes responsibility in addressing HR concerns of all employees.

Highlights of Contributions to the Company

● Rebuilt the trust & integrity of HR among its employees.

● Successfully lead the Monthly Employee Engagement Activities in Alabang in close collaboration with the Titan Creative Circle and ensure that it is within the monthly budget.

● Effectively decreased payroll disputes by working closely with the local leadership and the HR Shared Services Payroll and HR A&A Teams.

● Consistent support in all employee engagement activities that were successfully handled; followed-through each leader’s action plans on the Employee Survey; helped review the Arvato Corp Code of Discipline together with Shared Services Employee Relations Team to make it more adaptive to Titan

● Quick turn-around time to resolutions on HR concerns raised by employees.

● Has handled through FGDs issues among the different ROC teams and was able to resolve issues without fear or favor.

● Assist the HR BP in achieving highest rate of compliance, events participation and model for best practices.

● Assist the HR BP in the Implementation of Disciplinary Actions firmly, fairly and objectively.

● Assists the HR BP in all HR-sponsored Training and development of its line leaders by conducting, Basic Coaching, Discipline Management and Interviewing Skills trainings.

● Assisted the HR BP successful transition of the account from Arvato to Infosys in a short period of time.

● The “Go to Person” on HR matters, being the most tenured in the HR team.

● Made known the HR Policies & procedures through orientation and emails.

● Has successfully organized and assisted employee events with an average of 90% participation rate.

● Completed the Leadership Development Training led by the L&D Team. 09/11/2011 to 01/10/2016: Expert Global Solutions (formerly APAC Customer Services, Inc.) Human Resources Generalist (HR Business Partner)

Responsibilities

Responsible in giving guidance to Operations’ Partners regarding the discipline management of employees. Provided the employees and management team with valuable feedback through daily interactions, counseling, coaching and initiating varieties of employee services, activities and communication vehicles. Highlights of Contributions to the Company

● Local and Global recognition for having the lowest rate of attrition for five years.

● Zero Labor case outside the company by successfully handling administrative cases within the assigned programs.

● Helped build and strengthened EGS practices and culture to all new hires by handling the New Hire Orientation on policies and procedures.

● Assist in the planning, organization and implementation of activities aimed for employee retention.

● Conducted training and development programs, HR processes, company policies and procedures for newly promoted Team Leaders.

● Successfully helped during all HR audits internal and external and kept track to ensure compliance.

● Able to resolve leadership issues and challenges due to persistent initiative to conduct counseling investigations and disciplinary proceedings.

● Led discussions to gain ideas and identified improvement areas within operations and employee relations.

● Provided management periodic summaries or reports identifying issues and suggestions to improve work environment. Recommend changes in site's policy when required and ensured change that supports company policies.

● Adept in handling employee grievances to maintain proper management and employee relations. 06/01/2007 to 09/10/2011: APAC Customer Services, Inc. Human Resources Assistant

Responsible for the end-to-end process of recruitment (sourcing, call outs, screening, interviewing, test administration, extending job offers and induction / orientation for new hires in an effective and efficient manner).

Highlights of Contributions to the Company

● 100% successful hiring rate for 4 years. Helped other Local and Global sites to meet the hiring goals and end-to-end hiring process.

● Led the training on Certified Interviewing Skills to assist the leaders in choosing, the best candidates conditional on the identified profile.

● Initiated and established network of connections with other organizations with zero hiring cost activities like, Near Hire Trainings, Mall Job fairs, Municipalities, Schools to provide for the sourcing needs of the company.

● Seamless daily recruitment operations and processing of candidates, which includes but not limited to new hire orientation.

● Effective monitoring and 100% compliance of all new hires’ pre-employment requirements.

● Improved the data and process automation of daily recruitment process. Reason for leaving – The offer from Arvato Bertelsmann came and as a multi-national organization, did not want to let the opportunity pass.

PERSONAL

Birthday: May 13, 1984

Status: Single

Address: B5 L28 Mandarin Homes GMA, Carmona Cavite Contact No.:091*-*******

E-mail Address: *********@*****.***

EDUCATIONAL BACKGROUND

Philippine Colleges of Health Sciences, Manila

Bachelor of Science in Nursing

June 2003-March 2007

REFERENCES

RAMIL STA. MARIA, Workforce Manager, Google

Mobile No: 091*-*******

ROMMEL QUAICHON Site Lead, Infosys BPM

Mobile No: 091*-*******

ROBERTO BAYANI, HR Director, Converge ICT

Mobile No: 091*-*******

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