Armed security, guest service representative
Resume:
Randy Morgan
Haughton, LA *****
**************@*****.***
#readytowork
Authorized to work in the US for any employer
Work Experience
Guest Service Representative
Air Force Inns - Bossier City, LA
October 2019 to Present
Received and confirmed room reservations by letter, telephone, email, or personal contact.
Registered and assigned rooms to guests, made and issued room keys, and escorted guests to rooms
as needed. Ensured that only authorized patrons used government-sponsored quarters.
Calculated and posted charges to patrons' accounts and balances totals with control records.
Accepted payment and presented departing guests checkout statements. Prepared and safeguarded
cash receipts, prepared daily cashier's report, daily activity report, and prepared consolidated daily
activity report. Maintained a professional appearance and demeanor at all times. Recorded and
notified appropriate person/organization of maintenance problems reported by guests. Processed
Night Audit procedures and closed credit card machines nightly. Maintained the lost and found
program. Ensured that customer service was the first priority.
Guest Service Representative
Guest Service Representative Aviano Inns - Aviano, IT
February 2019 to September 2019
Aviano, Italy
Received and confirmed room reservations by letter, telephone, email, or personal contact.
Registered and assigned rooms to guests, made and issued room keys, and escorted guests to rooms
as needed. Ensured that only authorized patrons used government-sponsored quarters.
Calculated and posted charges to patrons' accounts and balances totals with control records.
Accepted payment and presented departing guests checkout statements. Prepared and safeguarded
cash receipts, prepared daily cashier's report, daily activity report, and prepared consolidated daily
activity report. Maintained a professional appearance and demeanor at all times. Recorded and
notified appropriate person/organization of maintenance problems reported by guests. Processed
Night Audit procedures and closed credit card machines nightly. Maintained the lost and found
program. Ensured that customer service was the first priority.
CYP 3 Program Assistant
Aviano Youth Programs - Aviano, IT
April 2015 to August 2017
Italy
Served as a Child and Youth Program Assistant (CYPA) in two different child and youth programs.
Was accountable for the whereabouts and safety of children and youth ranging in ages from 9 to
18 years old. Assisted in providing and leading planned activities as well as assisting children and
youth with special projects, homework and life skills. Helped establish a program environment
and promoted positive child and youth interactions with other children, youth and adults. Helped
prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate the
daily schedule. Used prepared curriculum/program materials and assisted with developing a list of
needed supplies and equipment. Interacted with children and youth using approved child guidance
and youth development techniques as provided by higher headquarters. Supervised children and youth
during daily schedule of indoor and outdoor activities, on field trips, outings and special
events. Promoted and modeled safety, fitness, health and nutrition practices. Observed program
participants for signs that may indicate illness, abuse or neglect and reported incidents as directed.
Participated in program evaluations as required. Assisted in achieving and maintaining DoD
certification and national accreditation. Ensured compliance with policies and regulations
applicable to Air Force Child and Youth Programs.
Educational Aide
DoDEA
April 2014 to June 2015
Unit 3009 Box 435
APO, AE 09021
Assisted the special education instructional program for students with disabilities at Vogelweh
Elementary School in Kaiserslautern, Germany. Provided assistance in teaching skills in toileting,
feeding, eating, and personal hygiene. Responsible for lifting, carrying, transferring, and facilitating the
motor development of physically impaired students as well as observing and recording
student's behaviors and activities. Performed a variety of administrative tasks and assisted
handicapped students to and from school. Monitored students on playgrounds, in classrooms, hallways,
restrooms, and the cafeteria during recess and lunch periods, and in bus loading areas before and
after school.
Armed Security Officer
Southeastern Protective Services - Rock Hill, SC
May 2008 to August 2012
29732
Experienced and dependable armed contracted security officer dedicated to ensuring the safety of
employees and visitors while minimizing any potential losses. Was proficient in operating security
systems including the M9 Beretta Pistol, two-way radios, CCTVs, and two- way/convex wall
mirrors. Committed to enhancing knowledge of security techniques and completed intensive
security training provided by the professionals of the United States Air Force Security Forces men and
women stationed at Bolling Air Force Base in Washington, DC.
Operations Dorm Manager
VBR - ADANA, TURKEY
November 2005 to April 2006
Incirlik Air Base, Turkey
Dormitory manager with approximately 6 months of experience with developing and implementing
dormitory data reports, administering the housing agreement between military residents and
management, performing inspections on rooms and ensuring fire extinguishers were operable. Also
assigned military and civilian personnel dormitory rooms and made key access cards.
Utility Worker / building and production
GILMAN BUILDING PRODUCTS - Fitzgerald, GA
June 2004 to April 2005
• Assisted lumber yard workers in moving lumber from one place to another.
• Ascertained that all safety precautions were followed during the movement of lumber.
• Assisted in the stacking of lumber, by following set protocols and procedures.
• Cleaned and maintained assigned lumber yards on a consistent basis.
• Oversaw inventory levels, and communicated associated issues to the supervisor.
Education
High school or equivalent in computer science
University of Maryland
2013 to Present
High school diploma
Continental Academy - Miramar, FL
2007
Skills
• Customer Service
• Guest Service
• Front Desk
• Microsoft Excel
• Loss Prevention
• English
• Microsoft Word
• CCTV
• Security
• Night Audit
• Special Education
• DoD Experience
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