Digital Marketing Customer Service

Megan Kelly

*** ******* *****, *** ******, California 94070 650-***-****

***@*****.*******.***

EDUCATION

University of Arizona, Eller College of Management

Tucson, Arizona

Bachelor of Science in Business Administration

May 2020

Major: Marketing

Minor: Spanish

Honors: Arizona Excellence Scholarship Award, Spring 2019 Case Competition Winner, Fall 2019 Case Competition Winner

PROFESSIONAL EXPERIENCE

Plaza Gourmet Delicatessen

Foster City, California

Cashier, Sandwich Maker

May 2014 – July 2015

Provided prompt customer service to diverse clientele

Cleaned, stocked, and prepared for opening and closing

Trained new employees on cash register and how to take orders

Maintained friendly customer service in a fast-paced, high-capacity environment

Plaza Gourmet Delicatessen Foster City, California

Head of Customer Service August 2015 – August 2019

Improved professionalism by frequently communicating with customers

Assisted in the marketing and financing

Gained knowledge of marketing and financing tactics

Prioritized tasks and was able to finish multiple at a time

LEADERSHIP EXPERIENCE

YMCA Camp Jones Gulch

La Honda, California

Camp Counselor

October 2015

Successfully supervised and took responsibility for 16 girls overnight

Coordinated and participated in group activities

Provided leadership and acted as a role model in all camp activities

Identified and responded to camper behavioral issues

Elderly Care San Mateo, California

Volunteer August 2012 - May 2016

Helped in many elderly care/assisted living centers throughout San Mateo County

Prepared and served meals and snacks

Learned the importance of patience while assisting seniors in their daily activities

Designed and led games and events

ACTIVITIES, SKILLS, & INTERESTS

Activities: Wakeboarding, snowboarding, snow skiing, skateboarding

Skills: Fluent in written & spoken Spanish, Microsoft Office, Microsoft Power BI, IBM SPSS

Certifications: Google Analytics, Google Search AdWords

RELEVANT COURSES

Completed:

Analytical Methods for Business

Basic Economic Issues

Basic Operations Management

Business Calculus

Business Communication

Buyer Behavior

Computers & Internetworked Society

Computers & Internetworked Society Lab

Digital Marketing

Fundamentals of Business Communication

Innovating: Creating the Future

Integrating Business Fundamentals with Ethics and Law in Management

International Marketing

Introduction to Managerial Accounting

Introduction to Marketing

Introduction to Finance

Macroeconomic and Global Institutions and Policy

Marketing Analytics

Marketing Policies and Operations

Marketing Research

Microeconomic Analysis for Business Decisions

Organization Behavior and Management

Product Management

Statistical Inference in Management

Using and Managing Information Systems

Contact this candidate