Customer Care Executive

CURRICULUM VITAE

Pankaj Sharma

Vill. Pharnohal, post office Bari, Disst & Teh

Hamirpur (Himachal Pradesh) Pin code 177001

Contact No. 902-***-****

Email Id. ************@*****.***

Objective:

To work in a stimulating environment that would hone my skills and provide me ample opportunities for development in all spheres so that I can give my best to the organization that I work for.

Education:

MBA Master Degree of Business Administration (Marketing)

Sikkam Manipal University.

Bachelor of Arts.

from Govt. College Hamirpur (Himachal Pradesh University Shimla)

Intermediate Form Himachal Pradesh board Dharmshala

Matric .From Himachal Pradesh board Dharmshala

Diploma in Fire Prevention and Fire Fighting From Chennai.

Computer Proficiency:

One Year Diploma in computer accountancy,Tally 9.0.

Good Knowledge on Windows 7 platforms.

MS Office. MS Excel .E-mails .

Current Work Experience:

Instakart Service Pvt. ltd (Flipkart )

Duration : May 2014 To Till Working .

Designation : As a senior Executive. .

Job Profile :

Looking Inbound & Outbound Operation.

Maintain Stock Daily Basis & Month Wise.

Handling The Team Almost 50 Members.

Assigned the tasks . handling customer Escalation and implementing corrective action.

Dispatch the Materials to Mother Warehouses.

Prepare MIS Report of Dispatch Materials .

Prevention and loss Department

Vendor Management.

Fleet Management /Vehicle Management.

Air Cargo Operation,Surface Operation.

Handling Petty Cash,Cash Reconciliation.

Branch Audit .

Previous Work Experience:

Spice Telecommunication Mohali

Duration : May 2008 To Sept 2008.

Designation: As a Customer Care Executive.

Transport Corporation of India (TCI-XPS) in Chandigarh.

Duration : Dec 2009 To May 2014.

Designation : Supervisor .

Responsibilities :

Establish and maintain good as well as positive relationship with customers.

Walking into few corporate houses for submitting bills and for outstanding realization.

Responsible for maintaining the quality Service.

Responsible for communicating with customers on daily requirement .

Arranging the Vehicle As par Deployment Plan For Materials Forward.

Audit in the branches As par Company Requirement .

Achievements:

Got promoted as Branch Officer And key accounts of Usha Lexus And Swaraj Mazda isuzu Ltd. Micro Labs,Hetero Healthcare .

Strengths:

Hardworking, efficient, willing to take responsibilities and flexible to adopt new system and environmental changes. Strong analytical, written & oral communication.

Personal Information:

Date of Birth : 9th August 1984.

Marital Status : Married

Father’s name : Sh. Prakash Chand

Languages Known : Hindi, English and Punjabi.

Permanent Address : Vill.Pharnol .Post Office Bari .Distt. & Teh .Hamirpur

(Himachal Pradesh)

Place:

Date: (Pankaj Sharma)

.

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