Quality Engineer Software

Angela Haynie

Durham, NC ***** https://www.linkedin.com/in/angela-haynie/

919-***-**** ******.********@*****.***

quality engineer

Test team deliverables, including robust test plans, specific test cases and validation testing evidence.

Recommend course of action regarding testing delivery issues / concerns and implement mitigation plans.

Contribute to technical design and development of applications using existing and emerging technology platforms. Skilled in collaborating with Business and IT partners in design and implementation of complex distributed applications. Provide technical support to project teams throughout project lifecycle around technology platforms, debugging.

Areas of Expertise

Agile-Certified

Create test cases and run tests as necessary

Strong analytical and problem solving skills

Experience working with developers, end users and organizations to create test plans and test scripts

Experience with configuring necessary hardware and operating environments as needed to complete assigned testing

Customer support administrator

Change Control system (CCD) using Maximo

Track multiple test executions simultaneously

Operate within short release cycles

Problem reproduction and resolution

Training relative to automation / load testing tools and methodologies

Mediation database management

Ability to work in a dynamic, collaborative, and results-driven environment

Work in fast paced, rapidly changing environment

Key Skills

Programming Languages:

C, C++, Java, Perl, Visual Basic, SAS

Test Equipment:

Agilent HP VEE; Win runner, DB2, MYSQL, Test Director, Load Runner, and Rational development/deployment, WINSCP tools experience

Operating System:

UNIX, Windows NT/2000/XP, OOS, Windows 2000/2003 Server, Windows 2000/XP, Windows 7, Windows10, Microsoft Exchange Server and/ Microsoft Outlook, Linux, HP-UX, MAC OS, MS Dos, Outlook 2010, Oracle, TOAD

Applications:

ClearCase, CME, SDE, MS Office, FrontPage, Ericsson Test Manager, MS Excel, MS Word, MS Access, MS PowerPoint, Snagit Knowledge of Proc SQL, SAS Data Step Training UMTS Signaling & Protocol Analysis, GSM from A-Z, GPRS Signaling & Protocol Analysis, Flawless Maximo, Change Control Systems

Professional Experience

IBM, RTP, NC 2014 - 2020

Mediation Support Specialist

Supported initiation and steady state phases of contract life cycle. Advised and supported organization to improve contract performance, streamline and standardize processes, and maintain control posture and audit readiness. Used program management techniques and communication program for successfully implement change.

Provided support for billing group within (GTS) Resiliency Services, processing monthly billing changes customer accounts with 99% accuracy.

Created new customer sites in mediation database and new customers in Change Control system with 100% accuracy by double-checking requirements against site transition list outline and checking spelling before completion.

Administered change control system for employees, adding access to groups and permissions as request through tracking system, delivering 99% accuracy on creation.

Angela Haynie ******.********@*****.*** Page Two

IBM (Continued)

Supported India, Poland and other sites with mediation database changes for customers for monthly Billing from adding new host, new nodes, new master servers, and crediting back customers for servers no longer in use.

Maintained audit readiness with a goal for audit result of 95% or better by making sure processes followed as documented.

Monitored operating efficiency of existing application systems.

oReviewed, analyzed, and modified programming systems, including testing and debugging.

oProvided technical support to project teams throughout project lifecycle around technology platforms, debugging.

Managed automated Resource (RU) reports for over 40 customers thus reducing time to delivery by 95%, based on delivery of reports all at once to all customers.

Supported Software systems testing methodology, including writing and execution of test plans, debugging, and testing scripts and tools, with 100% accuracy of delivery of resolution to issue.

NOVELLA CLINICAL RESOURCING, Durham, NC (Temporary Assignment) 2012 - 2013

Software Tester

Executed test scripts and documenting test results, delivering 99.9 % error free software.

Researched product defects and verifying fixes in a timely manner with 99% accuracy.

Tested developer fixes, test conditions and expected results that address error or bug retesting or usability, maintaining 99% error free correction.

Used appropriate quality control tools to uncover defects and discover state of the code by analyzing and recording testing results and defects.

Tested team deliverables, including robust test plans, specific test cases and validation testing evidence for accuracy producing 99% error free results for customer projects. Contributed to the resolution of technical problems and recommended solutions, attaining 100% accuracy on delivery of customer requirements per project.

Assisted in planning, analyzing, designing, developing, and executing training, supporting automation / load testing tools and methodologies.

Supported Software systems testing methodology, including writing and execution of test plans, debugging, and testing scripts and tools, with 100% accuracy of delivery of resolution to issue.

ERICSSON INC., RTP, NC 2004 - 2009

Senior Engineer / Tester

Led high-volume maintenance team in load building and testing software, thus delivering 99% error free software loads. Provided superior customer service to customers / team members.

Located 95% of defects before product release, saving millions in revenue and over 1K man-hours.

Managed build release process and secured data for staged milestone access.

Drove communication with global partner to track and report software defects, saving Company millions by detecting errors before delivery.

Oversaw integrations of changes into different software releases, delivering ahead of schedule 99 % of the time.

Assisted in design, coding, and testing of computer programs for projects, as well as assisting with preparation of test cases.

Collaborated with Business and IT partners in design and implementation of complex distributed applications, delivering 99% accuracy.

Reviewed requirements, creating test scenarios, test scripts (automated/manual), preparing test data, executing test scripts, and reporting defects with 99% accuracy.

Supported Software systems testing methodology, including writing and execution of test plans, debugging, and testing scripts and tools, with 100% accuracy of delivery of resolution to issue.

Uncovered defects and discovered state of the code, analyzing and recording testing results and defects.

Supported Software systems testing methodology, including writing and execution of test plans, debugging, and testing scripts and tools.

Education

Bachelor of Science (BS), Computer Science, Winston-Salem State University, Winston-Salem, NC

Certification

Agile-Certified SOP 9001 Certification Training, 2012

Flawless Execution for Project Management, CMU200, Inside UMTS, SQL (Advanced) TCP/IP, Networking, 2001

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