Client Relations Executive

ARVI JANA PAWLA P. TEMPROSA

Balibago, Angeles City, Philippines

+63 (0-947-***-****

************@*******.***

OBJECTIVE

As a proven remote-working Account Manager with excellent relationship-building skills, a competitive nature to exceed targets and a positive approach to every challenge, I am looking to join a forward-thinking company where I can go the extra mile for both clients and colleagues to achieve goals and contribute to the organizations success. Having been working overseas in the UK and Middle East for 10 years, I am now back in the Philippines looking for a new challenge.

WORKING EXPERIENCE

Senior Client Relations Executive

DMS Global, Edinburgh, UK.

February 2017 to November 2019

Based out of Abu Dhabi but working remotely from the UK, I managed our North American and European top clients. I am responsible for first line account management of DMS clients which includes day to day client care and support. This involved dealing with client queries ranging from information requests to database technical issues as well as setting up client meetings and conducting database training to all users of the database. I was ultimately responsible for ensuring our existing clients renew their annual database subscription. I have achieved this by providing outstanding service to my clients and building a positive relationship with decision-makers and influencers. It was also my role to attract new clients where possible and this requires a flexible approach in communicating our unique selling points.

I was responsible in creating the company’s Client Relations Executive Guidebook. Client Relations Executive

DMS Global, Abu Dhabi UAE

October 2015 to February 2017

Upon joining DMS I was based in Abu Dhabi before receiving my promotion and relocating to manage our North American and European clients.

Hotel Reservations Supervisor

Premier Inn Hotels, LLC, Dubai UAE

March 2012 to October 2015

I managed a team of 5 reservationists in one of Dubai’s busiest hotels. It is an airport location led to a much pressured customer-service environment where I was able to thrive with confident decision-making and clear concise communication in a multi-cultured environment. It was essential that I have an excellent level of written and verbal English to communicate effectively with our guests, clients and colleagues. I was responsible for staff training and ensuring a consistent excellent guest-oriented service from my department. I achieved this by setting targets for the team, both on a personal level and at a team level, which also helps in making the workplace enjoyable with a positive atmosphere.

I have built an exceptional relationship with our biggest client, Emirates Airlines which has been providing Premier Inn Dubai most of their profit.

Hotel Reservationist

Premier Inn Hotels, LLC, Dubai UAE

July 2010 to March 2012

When I first moved to Dubai, I joined the UK’s largest hotel chain who were just expanding into the gulf region. Sales Supervisor

Sutherland Global Services, Clark Pampanga, Philippines September 2006 to August 2008

In this supervisor role, I oversaw up to 15 call center agents, mostly managing a tele-sales team. I have managed to handle a consistent top-selling team during my time. Creating a positive environment and keeping my team motivated and well-driven was crucial to our success which was proven as my team regularly won awards for making the most sales. Because of my team’s hard work, I have provided fun-filled team buildings which made our jobs so much easier. Call Center - Reservations Agent

PeopleSupport, Makati City, Philippines

August 2005 to August 2006

Customer Service Representative

Cyber City Teleservices, Clark, Pampanga, Philippines May 2003 to June 2004

EDUCATION

Bachelor of Science in Computer Engineering

Angeles University, Angeles City, Philippines 1998 – 2003 Secondary School

Holy Family Academy, Angeles City, Philippines 1994 – 1998 ACHIEVEMENTS

- Senior CRE Promotion - given to me after one year of working with DMS Global

- 5 Outstanding Achievement Awards - Premier Inn

- 3 Employee of the Month Awards - Premier Inn

- Emirates Airlines Appreciation Award 2014 - awarded to me personally from the Emirates Airlines bookers

- Outstanding Computer Engineering Student - Angeles University TALENTS

- Relationship Building – Excellent at building a positive relationship with clients

- Computer Literate - I use Microsoft Office packages daily along with Webex to host international trainings

- Communication – I have excellent written and verbal English

- Time Management – Ability to achieve targets and meet deadlines HOBBIES

I enjoy running my own passive income business which involves both online and retail arbitrage such as Amazon Selling and dropshipping. I manage the business from deal analysis and tracking sales, right through to managing the books. To unwind, I enjoy socializing with friends, cooking and travelling to see new places. Thank you for taking the time to read my CV. References are available upon request.

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