TYIESHA LEAK

Home: 336-***-**** Mobile: 336-***-****

High Point, NC 27260

ade36t@r.postjobfree.com

Personable and dedicated hard-worker with extensive experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Accustomed to fast- paced environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives and I'm always willing to gain additional skills. #READYTOWORK Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work From Home Customer Service Agent

Verizon - Anywhere, US

March 2020 to June 2020

• Processed customer account changes.

• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Evaluated benefits for each caller to determine service needs and address concerns.

• Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Investigated technical issues using knowledge base and personal experience to complete timely resolutions. Hand Sander

Whitewood Industries - Thomasville, NC

August 2019 to January 2020

• Inspected surfaces to be smoothed to understand sanding effort required before beginning.

• Sanded wooden furniture to be prepped for finishing process or to be sold unfinished.

• Repaired wooden products by sanding and performing other woodworking processes for final acceptance in quality control audit.

• Mastered sanding processes, including sanding with or against grain, proper grit to use and when to change sandpaper.

• Removed scratches and other imperfections from guitar bodies and necks via hand sanding prior to final finishing.

• Removed imperfections such as burrs or filled in depressions to meet quality standards for each piece. Packer/Assembler

Carolina Container - Thomasville, NC

May 2019 to August 2019

• Accomplished production goals by working with speed and accuracy.

• Promoted workplace safety and production efficiency by keeping workspaces clean, organized and free of hazards. WORK EXPERIENCE

• Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.

• Assembled boxes and prepared cartons, crates and containers to protect materials on the assembly line. Lead Packer/Inspector

Consolidated Container Company - Thomasville, NC

April 2019 to May 2019

• Guide machine to pack bottles into bundles.

• Seal and tie bundles once they're packed and move them into designated areas to be picked up.

• Feed raw material to machines.

• Monitor and document the quality of product.

• Examined plastic equipment closely on conveyor belt and frequently to catch issues quickly and increase equipment lifetime.

• Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.

• Accomplished production goals by working with speed and accuracy.

• Reviewed packing slips and other documentation to properly box requested items for shipment.

• Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling. Dietary Aide

Unidine - High Point, NC

November 2018 to April 2019

• Handle/serve pre-prepared food by cooks to residents in a general dining hall area.

• Prepare/make thick nectar liquids.

• Conducted cleaning related tasks such as sweeping and mopping.

• Read residents tickets and followed procedures according to the tickets.

• Served specific meals to patients with special dietary needs with accuracy and speed.

• Used dishwasher to wash plates, cups, utensils, serving tools and cooking equipment.

• Coordinated nutritional care with other healthcare team members and managed care actions related to diet management.

• Collaborated extensively with interdisciplinary care team to meet nutritional needs of each resident. Utility Worker

Colonial LLC - High Point, NC

December 2018 to January 2019

• Cut, inspect and prepare fabric for workers to sew.

• Measured fabric and applied magnets.

• Maintained clean, organized and fully stocked work areas for maximum efficiency.

• Built and packaged products to complete daily work orders.

• Assembled products from raw materials and completed inspections.

• Recognized defective material and reported issues to management to facilitate prompt resolution. Warehouse Associate/Material Handler/Packer

Ralph Lauren - High Point, NC

September 2018 to January 2019

• Recorded accurate unit quantities and entered data into inventory database to facilitate records maintenance.

• Identified defective, incorrect or missing merchandise and promptly reported issues to supervisor.

• Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.

• Scanned container labels with RF scanners to verify contents and determine target destinations.

• Counted and stocked different types of merchandise to comply with inventory control tag requirements.

• Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.

• Examined packages and goods for damage and notified vendors of specific issues requiring replacement.

• Cleaned and maintained warehouse to comply with Occupational Safety and Health Administration (OSHA) and state safety and health standards.

• Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.

• Noted current product inventory levels to support completion of order requests and audits. Greeter

WorkForce Unlimited - High Point, NC

July 2018 to October 2018

• Managed guest expectations by relaying information regarding hours, wait times and specials.

• Maintained cleanliness of front entry area.

• Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.

• Observed customers coming and going to protect store assets.

• Answered customers' questions about hours, seating, current wait time and other information. Cashier/Customer Service Associate/Crew Member

WENDY'S - High Point, NC

December 2017 to August 2018

• Drove team success by completing assigned task quickly and accurately.

• Handled escalated customer complaints to provide full resolutions and promote loyalty.

• Kept customer and food preparation areas clean and well-organized for maximum efficiency.

• Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.

• Completed opening, closing and shift change tasks to promote store efficiency.

• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.

• Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.

• Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.

• Monitored and counted food stock and supplies to reorder on time.

• Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables, and preparing condiments as well.

Sales Associate/Customer Service Representative

Family Dollar - High Point, NC

March 2016 to November 2017

• Assisted in maintaining a clean, well-stocked store for customers during their shopping experience.

• Accurately handled customer funds and processed transactions using the POS system.

• Provides customer engagement in a positive and approachable manner.

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

• Sold various products by explaining unique features and educating customers on proper application.

• Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Associate in Medical Billing And Coding

Ultimate Medical Academy-Tampa - Tampa, FL

April 2019 to Present

High School Diploma

EDUCATION

Southwest Guilford High School - High Point, NC

August 2013 to June 2017

Food Service

Cash Handling

Facilitate Communication

Leadership And Teamwork

Detail And Goal Oriented

Relationship Building

Documentation

Problem Solving Abilities

Microsoft Office Expertise

Active Listening

RF Scanning

Inbound And Outbound Calls

Manufacturing

Production

Computer Skills

E- Commerce

SKILLS

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