Administrative Assistant
Resume:
PAULA NATALIA LAMAS
Toronto, ON
************@*******.***
LinkedIn: https://www.linkedin.com/in/paula-n-l-07990b140 Administrative Assistant
SKILLS & QUALIFICATIONS
Administrative Support Calendar Management Travel Coordination Meeting Planning Event Coordination Floor Management Staff Supervisory and Training Skills Videoconferencing Preparation Project Management Account Management
Computer Skills: Outlook, MS Word, Excel and PowerPoint
Spanish (Fluent)
WORK EXPERIENCE
BMO Global Asset Management Aug 2019 – April 2020
Administrative Assistant
• Supports Head of Business Management
• Maintains Outlook Calendar: scheduled appointments & upcoming events
• Dispatches Meetings Invitations & Coordinates Agendas to Attendees
• Coordinates Travel Arrangements & Maintains Travel Expense Account
• Assist with Event Planning, Catering Requests, Meeting Space Set-up & Guest Office Bookings
• Coordinates Applicable Audio-Visual Equipment & Conference Calls.
• Liaising with Building Management and Submitting Requests/Orders
• Maintains Supplies Inventory by Placing & Expediting Orders
• Supports Development of Tailored Messaging by Writing & Distributing Communications
• Facilitation and preparation of all meeting rooms prior to and following use by external and internal users.
• Oversee Centralized Onboarding/Offboarding Processes, Track Progress & Maintain Process Documentation
• Completes Floor Plan and Ensure Desk Allocation for Incoming Employees
• Reconciliation of Employee Listings, Recording Employees’ Changes & Maintain Floor Directory with Incoming/Outgoing Employees
• Develops Relationships within the Department, and Externally, to Support Intra-Group Coordination
Oral Aesthetic Advocacy Group Inc. Sept 2014 – Dec 2018 Program Manager
• Administrative Support to CEO
• Google Calendar Management: Meetings, Conferences & Training Sessions
• Event Coordination: Research & Organize International Trade Shows
• Manage all Travel Arrangements
• Budget Management for Google Campaigns
• Assist with Marketing Initiatives and Content Creation
• Process Invoices, Track Contracts, Maintain Files, Edit & Format Reports
• Account Management: Interfaces Directly with Clients; Responds to and Successfully Resolves Concerns in a Timely Manner
• Business Development: Initiatives to Improve Online Platforms for Clients to User Friendly
• Sales Development: Creating Leads into Long Term Sponsors Program Coordinator Sept 2010 – Sept 2014
• Creating and Posting Job Openings
• Conduct Onboarding Process for all New Hires
• Supervise Employees Productivity and Performance
• Training and Development: Creation of Training Materials, Office Memo’s and Procedures
• Performance Management: Attendance Management, Vacation Owed & Disciplinary Action
• Implementing and Reviewing Workplace Policies and Procedures
• Supervise and Train Staff in Procedures and in Use of Current Software Barter Network Ltd. Oct 2008 - Jun 2010
Administrative & Sales
• Send and Receive Client Correspondences on Outlook
• Outlook Calendar: Schedule Client Meetings via Skype, telephoning, and face-to-face
• Followed up on Leads and Develop a Working Knowledge of Member Products and Services
• Process Trade Transactions and Confirmed Orders
• Provide Customer Service and Maintained Long-Term Client Relationships
• Manage Social Media Accounts: Facebook and Instagram.
• Increase Average Sales by 25% by Cross Selling, Up-Selling and Developing Promotions
• Educated Business Prospects about Benefits of Joining the Network.
• CRM and Database Management
EDUCATION
Special Event Planning & Marketing Diploma, George Brown College, Toronto 2007 HR Essentials, McMaster University, Toronto 2018
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