Office Manager

CAREER OBJECTIVE

Detail-oriented professional with over three years of experience and proven knowledge of desktop technology, end-user support, and local area network. I have a positive, hardworking, and likable personality and aptitude to get up to speed quickly on the job. I adhere well to company policies, the ability to work with less supervision, analytical, teachable, team player, attention to detail, and hardworking. Currently in school for my bachelor’s degree.

ADDITIONAL SKILLS

Active directory, MS-Word, MS-Excel, Pivot tables, MS-PowerPoint, MS-Outlook, Installed/Distributed Audio/Video Systems, Data Entry. Medicaid and State Portal Billing

Relevance experience

●3+ years of experience in project management

●3+ years Knowledge in Networking

●3+ years’ experience working in customer support or tech support environment

●Experience in TCP/IP networking,

●2 years’ Experience working SATA, SSD, NVMe.

●4 years’ experience in Data Entry

●Knowledge in Microsoft Office (Word, Excel,)

●Knowledge in Network Security

●Knowledge in Linux, Windows and Mac OS

●Computer troubleshooting and Diagnose

●Computer update and Anti-virus installation

●Experience with Remote Desktop or other remote assistance

●Knowledgeable in computer peripherals support

●Knowledge in VPN

●Knowledge in SQL and database management

●Experience in voice over IP (VOIP)

●Experience in basic electrical troubleshooting

●Knowledge in Imaging and SCCM

●Knowledge in ticketing systems and remote software’s.

●Experience in ticketing, tracking and monitoring support

●System imaging and Bios configuration on windows systems

PROFESSIONAL EXPERIENCE

Innovative Services Colorado, Aurora

Program Coordinator (Duo Function) February 2017 - PRESENT

●Installing, troubleshooting office equipment and resolving common network-related issues.

●Experience in troubleshooting IP/VoIP.

●Data entry with office product (Microsoft office)

●Customer support and troubleshooting

●Manage database and configuration

●Regular processing of Colorado Medicaid State billing.

●Led and implemented report writing procedures for staff.

●Program Approved Service Agency (PASA) quarterly report, writer.

●Designs and regularly update the company’s spreadsheet for Medicaid billing and Data Entry.

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Sandoz (Aerotek), Broomfield -CO

Production floor and inventory Coordinator Nov 2015 - Jan 2017

●Inventory personal.

●Using excel based programing to schedule jobs for the production lines.

●Using SAP data software to manage and track product.

●Followed companies SOP in maintaining the company’s policies

●Troubleshoots different kinds of computer programs, hardware, and software.

ENACTUS (SIFE) Colorado USA

Project Manager Nov 2009 - 2015

●Manage student and community projects.

●Implementation Specialist.

●Led student teams to prepare for Enactus World Cup competitions.

●Organized and executed student-led projects.

●Soliciting for sponsorship for teams.

●Team lead and logistics supervisor.

●Currently active Alumni

GHANA HEALTH SERVICE, Ho - Ghana

Help-Desk Technician, Feb 2007 - Sept 2009

●Installing, configuring, and troubleshooting office equipment, software, and hardware.

●Answer telephone, screen, and direct calls.

●Use Active Directory to create and manage user accounts.

●Network configuration, TCP/IP

●Experience in troubleshooting IP/VoIP.

●Basic electrical knowledge.

●Set up and configuration of computers for employees.

●Documented repair processes and helped streamline procedures for future technical support actions.

●Maintained calm, professional demeanor when faced with high demand, high volume workloads.

●Customer complaints and helpdesks issues resolutions.

●Consistently respond to customer service emails within the standard window for optimal response.

●Educate users about social engineering and security.

EDUCATION

Metropolitan State University, Denver Colorado

B.S. Marketing and Computer Information Systems (In progress)

CompTIA Security+ Certification

Colorado Assistive Technology 101

CompTIA A+ Certification

Community College of Aurora, Colorado

A.A. General Studies

Ho Polytechnic/ Ho Technical University International

Associate Degree. Marketing

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