Communication Specialist/Social Media and Customer Service

CAREER HISTORY

ACADEMIC BACKGROUND

University of Colorado-Global Campus

Brand Management

Promotion and Public Relations

Digital Marketing

Strategic Marketing

Ruthless Ruth: The life of Ruth Bader-

Ginsburg Colorado State University,

Nov 2019

Managing Stress for Long Term

Success Colorado State University,

May 2020

Relevant Courses:

Authored Works:

Bachelor of Arts in Marketing In Progress

RACHEL FLORIAN

COMMUNICATIONS SPECIALIST

PERSONAL HISTORY

I work in customer service by day,

but my true passion lies in

women's rights and advocating

for other people. While finishing

my degree I have gained useful

marketing skills by partnering

with our marketing team. My plan

is to combine my marketing skills

with my passion for advocating

for others and amplifying their

voices.

TALENTS & SKILLS

Self time management

Background in customer

service programs and client

advocacy

Interpersonal communications

and public speaking skills

Proficiency in MS Office and

Google suite

Analytics in workforce

management

Certified Yoga Instructor

Phone: 412-***-****

Email: ******.*.*******@*****.***

PERSONAL READING LIST

The Story of Jane: the Legendary Underground

Feminist Abortion Service Laura Kaplan

Guns Down: How to Defeat the NRA and Build a

Safer Future with Fewer Guns Igor Volsky

More Than Enough: Claiming Space for Who You

Are (No Matter What They Say) Elaine Welteroth

Stitch Fix

Build trusting relationships with clients and peers Assist clients with multifaceted issues to enhance their overall experience

Collaborate with peers to seek a fresh perspective and innovative solutions when challenges arise

Fluent in the internal software and programs as well as Zendesk and ability to multitask by moving seamlessly between a variety of mediums of communication

Able to de-escalate clients and navigate a variety of complaints and concerns

Simultaneously advocate for business and clients

Flex critical thinking skills as a workforce manager and delegate resources to reach clients in a timely manner Integrate new processes into work-flow

Multi-Channel Client Experience Associate April

2017-Present

Altar Ego Apparel

Created brand awareness on social media platforms

Provided customers with information on the products and brand

Brand Ambassador Nov 2016-April 2018

Market services to the public and yoga studios to build contacts

Advocate for healthy lifestyles and positive self image Teach yoga to a variety of patrons with varying levels of experience

Small Business Entrepreneur Nov 2016-Present

Rachel Florian Yoga.

Ohio University 2012-2016

Bachelor of Science

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