Administrative Assistant Customer Service
Resume:
Benjamin Ford
Technical Support - Computer Repair - Customer Service
Athol, MA 01331
********.**.****@*****.***
SUMMARY: Customer focused professional with the ability to resolve issues it in a way that makes the customer extremely satisfied, while meeting the needs of the company. I strive to leave a lasting impression of service that will make the customer smile. My positive attitude ensures the customer knows we appreciate their business and their valuable time. Ensuring customer satisfaction ensures success.
SKILLS:
Excellent oral and written communication skills
Excellent telephone customer etiquette
Excellent interpersonal skills
Strong organization skills with keen attention to detail Ability to absorb and retain information quickly
Flexible and adapt to change easily
Proven problem-solving abilities
Ability to present technical ideas in user-friendly language Ability to diffuse customer anxiety and create effective working relationships Willingness to make active contributions to team
Effective working in a team-oriented, collaborative environment Exercise appropriate judgment when assessing the needs of the client Ability to determine the resolution best suited for each situation Handle many tasks and projects at once and deliver under tight deadlines. Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Turf logic - Shirley, MA
January 2020 to Present
Maintaining company data base of products and customers. Providing support to teach other employees how to use a new software system. Designing and or maintaining best practices concerning the operations within the company. Providing answers to customers about their accounts as well as estimates on new services based on the size of their lawn.
Maintaining required learning and certifications in regards to lawn care and products the company uses.
Be the main point of contact between applicators and the office, keeping open communication. Problem solving any issues as they arise and identifying issues before they become a problem. Administrative Assistant
Paragon Systems, Inc. - Bolton, MA
May 2019 to January 2020
Responsible for the daily order entry, support and providing superior customer service for the Inside Sales Team. Develop, establish, and maintain professional relationships with new and existing clients. Perform accurate order entry and administrative support on a timely basis for designated Account Executives.
Provide information regarding products, order status, and pricing to customers via phone & E-mail. Identify and resolve customer issues with special attention to business needs. Work collectively with sales team members. Build and maintain positive customer relationships. Requires Superior customer service and phone mannerism. Must be able to work under pressure and meet deadlines. Proficient typing skills and ability to work in a Microsoft Windows environment. Service Support Specalist
Ranstad Employment - Westford, MA
June 2018 to October 2018
SAP, Oracle, and Salesforce use to search for customers and enter orders to ship out. Answered Outlook emails and phone calls to create or manage orders at customer request. Use of Microsoft Office suite to track orders as needed or to create part lists for reference. Properly follow up on urgent order status to ensure product is delivered as promised. Customer Service Representative
Johnson Controls - Westminster, MA
January 2017 to January 2018
Duties
Answering inbound calls related to payroll inquiries Assisting employees with questions about pay, scheduling of pay, filling out forms for payroll, etc. Handling customer questions and complaints with the highest degree of courtesy and professionalism Forwarding payroll information to the correct processor and providing timing of payments Escalating cases when necessary in accordance with escalation procedures Other Skills/Abilities:
Experience with Microsoft Office; Outlook, Excel and Word Customer Service Representative
eClinicalWorks
January 2016 to January 2017
January 2016 - Present
Answering Inbound Calls • Customer Assistance
Utilization of Customer Support System
Advanced Repair Agent
Geek Squad - Framingham, MA
May 2008 to January 2016
Best Buy 508-***-****
May 2008 - January 2016
Computer Diagnostics • Computer Repair
Customer Assistance
Achievements: #2 in sold services in Geek Squad
Service Desk Lead
Kmart - Acton, MA
April 2010 to May 2014
Customer Returns & Assistance - Cashier Management Employee Training - Western Union - Money Handling Keyholder
Achievements: #1 in-store for highest loyalty customer numbers 3 weeks in a row. Education
High school diploma in Computer Hardware
Middlesex Community College
2003 to 2005
High school or equivalent in EDUCATION
Nashoba Valley Technical High School
1998 to 2002
Skills
• Microsoft Office (4 years)
• Windows 10 (1 year)
• Windows 7 (6 years)
• Windows 8 (3 years)
• Mac OS X (3 years)
• Customer Service (10+ years)
• Supervising (4 years)
• Computer Repair (10+ years)
• Reporting (4 years)
• Networking (5 years)
• Consulting (8 years)
• Service Desk (4 years)
• Finance (5 years)
• Phone Suppport (3 years)
• Android (3 years)
• IOS (3 years)
• Networking (1 year)
• Technical Support (10+ years)
• Telephone Skills (5 years)
• Problem Resolution (5 years)
• Administrative Assistant
• Outlook
• Receptionist
• Word
• Microsoft Excel
Certifications and Licenses
driver's license
Contact this candidate