Benjamin Ford

Technical Support - Computer Repair - Customer Service

Athol, MA 01331

ade33o@r.postjobfree.com

978-***-****

SUMMARY: Customer focused professional with the ability to resolve issues it in a way that makes the customer extremely satisfied, while meeting the needs of the company. I strive to leave a lasting impression of service that will make the customer smile. My positive attitude ensures the customer knows we appreciate their business and their valuable time. Ensuring customer satisfaction ensures success.

SKILLS:

Excellent oral and written communication skills

Excellent telephone customer etiquette

Excellent interpersonal skills

Strong organization skills with keen attention to detail Ability to absorb and retain information quickly

Flexible and adapt to change easily

Proven problem-solving abilities

Ability to present technical ideas in user-friendly language Ability to diffuse customer anxiety and create effective working relationships Willingness to make active contributions to team

Effective working in a team-oriented, collaborative environment Exercise appropriate judgment when assessing the needs of the client Ability to determine the resolution best suited for each situation Handle many tasks and projects at once and deliver under tight deadlines. Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Turf logic - Shirley, MA

January 2020 to Present

Maintaining company data base of products and customers. Providing support to teach other employees how to use a new software system. Designing and or maintaining best practices concerning the operations within the company. Providing answers to customers about their accounts as well as estimates on new services based on the size of their lawn.

Maintaining required learning and certifications in regards to lawn care and products the company uses.

Be the main point of contact between applicators and the office, keeping open communication. Problem solving any issues as they arise and identifying issues before they become a problem. Administrative Assistant

Paragon Systems, Inc. - Bolton, MA

May 2019 to January 2020

Responsible for the daily order entry, support and providing superior customer service for the Inside Sales Team. Develop, establish, and maintain professional relationships with new and existing clients. Perform accurate order entry and administrative support on a timely basis for designated Account Executives.

Provide information regarding products, order status, and pricing to customers via phone & E-mail. Identify and resolve customer issues with special attention to business needs. Work collectively with sales team members. Build and maintain positive customer relationships. Requires Superior customer service and phone mannerism. Must be able to work under pressure and meet deadlines. Proficient typing skills and ability to work in a Microsoft Windows environment. Service Support Specalist

Ranstad Employment - Westford, MA

June 2018 to October 2018

SAP, Oracle, and Salesforce use to search for customers and enter orders to ship out. Answered Outlook emails and phone calls to create or manage orders at customer request. Use of Microsoft Office suite to track orders as needed or to create part lists for reference. Properly follow up on urgent order status to ensure product is delivered as promised. Customer Service Representative

Johnson Controls - Westminster, MA

January 2017 to January 2018

Duties

Answering inbound calls related to payroll inquiries Assisting employees with questions about pay, scheduling of pay, filling out forms for payroll, etc. Handling customer questions and complaints with the highest degree of courtesy and professionalism Forwarding payroll information to the correct processor and providing timing of payments Escalating cases when necessary in accordance with escalation procedures Other Skills/Abilities:

Experience with Microsoft Office; Outlook, Excel and Word Customer Service Representative

eClinicalWorks

January 2016 to January 2017

866-***-****

January 2016 - Present

Answering Inbound Calls • Customer Assistance

Utilization of Customer Support System

Advanced Repair Agent

Geek Squad - Framingham, MA

May 2008 to January 2016

Best Buy 508-***-****

May 2008 - January 2016

Computer Diagnostics • Computer Repair

Customer Assistance

Achievements: #2 in sold services in Geek Squad

Service Desk Lead

Kmart - Acton, MA

April 2010 to May 2014

Customer Returns & Assistance - Cashier Management Employee Training - Western Union - Money Handling Keyholder

Achievements: #1 in-store for highest loyalty customer numbers 3 weeks in a row. Education

High school diploma in Computer Hardware

Middlesex Community College

2003 to 2005

High school or equivalent in EDUCATION

Nashoba Valley Technical High School

1998 to 2002

Skills

• Microsoft Office (4 years)

• Windows 10 (1 year)

• Windows 7 (6 years)

• Windows 8 (3 years)

• Mac OS X (3 years)

• Customer Service (10+ years)

• Supervising (4 years)

• Computer Repair (10+ years)

• Reporting (4 years)

• Networking (5 years)

• Consulting (8 years)

• Service Desk (4 years)

• Finance (5 years)

• Phone Suppport (3 years)

• Android (3 years)

• IOS (3 years)

• Networking (1 year)

• Technical Support (10+ years)

• Telephone Skills (5 years)

• Problem Resolution (5 years)

• Administrative Assistant

• Outlook

• Receptionist

• Word

• Microsoft Excel

Certifications and Licenses

driver's license

Contact this candidate