Gloria Griffin-Love, BHA, MHA

**** *. ***** **., *******, IL 60428

708-***-****

ade33b@r.postjobfree.com

Education:

Advocate Aurora Navigate Program Advocate/Aurora Christ Hospital

Oak Lawn, IL. 2019

MHA-Masters of Health Administration Governors State University,

University Park, IL. 2019

BHA - Bachelors of Health Administration Governors State University,

University Park, IL. 2014

Certificate - Long-Term Care Administration Governors State University,

University Park, IL. 2014

Medical Billing & Coding Certificate South Suburban College,

South Holland, IL. 2008

A.A.S. - Medical Secretary South Suburban College,

South Holland, IL. 1987

ADMINISTRATIVE INTERNSHIP:

Advocate Aurora Christ Medical Center, Oak Lawn, IL

August, 2019 -Present

Graduate Administrative Intern, Transition Support Program

Preceptor Mervin Dino, Program Manager, Multi-Site

Preceptor Michael Swarzman, Vice President of System Growth

Recruiting, training, and supervising navigation staff through combination of Associates and volunteer International Medical Graduates (IMGs), graduate students, and other personnel.

Manage workflow of daily patient interventions list and program referrals.

Providing direct patient navigation for patients and families referred to program in both inpatient and outpatient settings and facilitating access to hospital-based services.

Partnering with key hospital stakeholders, including Business Development, Care Management Services, Clinical Institutes, Clinical Operations, Community Health, Guest & Volunteer Services, Information Technology, Nursing, Patient Access, and Pharmacy.

Provide administrative support to the continued program development and expansion of the Transition Support Program, Future Health Leaders, and related initiatives at Advocate.

Schedule and coordinate medical appointments, including primary care, specialist, and diagnostic testing and perform non-medical screen.

Establish trust and provide “strength-building”/motivational encouragement. Emphasize importance of care coordination.

Through the use of Crimson software, create referrals, schedule appointments, and mark appointment details in Crimson comments. Submit daily case report to program manager.

Provide consistent, longitudinal follow-up for patients via phone call.

Gloria Griffin-Love, BHA, MHA 2

ADMINISTRATIVE INTERNSHIP:

AdvocateAurora Trinity Hospital, Chicago, IL

October 2014-December 2014

Chart Analysis Assistant

Site Supervisor: Deshawna Hill-Burns, Director, Health Information Management

Review OB patient’s history, physical, and prenatal records and updates.

Ensure chart compliance with hospital’s rules and regulations.

PROFESSIONAL EXPERIENCE:

AdvocateAurora Christ Hospital

June 2018-Present

Chart Analyst

Analyze medical charts

Assist physicians with medical charts

Ensure chart compliance with hospital’s rules and regulations

Advocate Aurora Christ Hospital, Oak Lawn, IL

January 2008-Present

Health Information Management Clerk II/Scanning Technician

Proficient in the use of Utilize Care Connect (PHI) and Allegra (HIS) software.

Assemble medical charts; scan, quality check and validate charts.

Retrieve medical record information for physicians, nurses and other approved parties.

File medical charts and ensure accurate and up-to-date information.

Advocate Aurora South Suburban Hospital, Hazel Crest, IL

March 2007-December 2007

Dietary Aide

Prepared patient trays with prescribed menu based on physician’s direction.

Cleaned and sanitized work area, trays, utensils and equipment.

Gloria Griffin-Love, BHA, MHA 3

147th Halsted Currency Exchange, Harvey, IL

September 2000-January 2007

Teller

Cashed checks and paid out money after verification.

Entered Western Union transfers and customer’s transactions into database.

Prepared Title and License transactions for the Secretary of State for Illinois

Processed and provided receipts for utility payments.

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