Medical Program Manager
Resume:
Gloria Griffin-Love, BHA, MHA
**** *. ***** **., *******, IL 60428
*****************@*****.***
Education:
Advocate Aurora Navigate Program Advocate/Aurora Christ Hospital
Oak Lawn, IL. 2019
MHA-Masters of Health Administration Governors State University,
University Park, IL. 2019
BHA - Bachelors of Health Administration Governors State University,
University Park, IL. 2014
Certificate - Long-Term Care Administration Governors State University,
University Park, IL. 2014
Medical Billing & Coding Certificate South Suburban College,
South Holland, IL. 2008
A.A.S. - Medical Secretary South Suburban College,
South Holland, IL. 1987
ADMINISTRATIVE INTERNSHIP:
Advocate Aurora Christ Medical Center, Oak Lawn, IL
August, 2019 -Present
Graduate Administrative Intern, Transition Support Program
Preceptor Mervin Dino, Program Manager, Multi-Site
Preceptor Michael Swarzman, Vice President of System Growth
Recruiting, training, and supervising navigation staff through combination of Associates and volunteer International Medical Graduates (IMGs), graduate students, and other personnel.
Manage workflow of daily patient interventions list and program referrals.
Providing direct patient navigation for patients and families referred to program in both inpatient and outpatient settings and facilitating access to hospital-based services.
Partnering with key hospital stakeholders, including Business Development, Care Management Services, Clinical Institutes, Clinical Operations, Community Health, Guest & Volunteer Services, Information Technology, Nursing, Patient Access, and Pharmacy.
Provide administrative support to the continued program development and expansion of the Transition Support Program, Future Health Leaders, and related initiatives at Advocate.
Schedule and coordinate medical appointments, including primary care, specialist, and diagnostic testing and perform non-medical screen.
Establish trust and provide “strength-building”/motivational encouragement. Emphasize importance of care coordination.
Through the use of Crimson software, create referrals, schedule appointments, and mark appointment details in Crimson comments. Submit daily case report to program manager.
Provide consistent, longitudinal follow-up for patients via phone call.
Gloria Griffin-Love, BHA, MHA 2
ADMINISTRATIVE INTERNSHIP:
AdvocateAurora Trinity Hospital, Chicago, IL
October 2014-December 2014
Chart Analysis Assistant
Site Supervisor: Deshawna Hill-Burns, Director, Health Information Management
Review OB patient’s history, physical, and prenatal records and updates.
Ensure chart compliance with hospital’s rules and regulations.
PROFESSIONAL EXPERIENCE:
AdvocateAurora Christ Hospital
June 2018-Present
Chart Analyst
Analyze medical charts
Assist physicians with medical charts
Ensure chart compliance with hospital’s rules and regulations
Advocate Aurora Christ Hospital, Oak Lawn, IL
January 2008-Present
Health Information Management Clerk II/Scanning Technician
Proficient in the use of Utilize Care Connect (PHI) and Allegra (HIS) software.
Assemble medical charts; scan, quality check and validate charts.
Retrieve medical record information for physicians, nurses and other approved parties.
File medical charts and ensure accurate and up-to-date information.
Advocate Aurora South Suburban Hospital, Hazel Crest, IL
March 2007-December 2007
Dietary Aide
Prepared patient trays with prescribed menu based on physician’s direction.
Cleaned and sanitized work area, trays, utensils and equipment.
Gloria Griffin-Love, BHA, MHA 3
147th Halsted Currency Exchange, Harvey, IL
September 2000-January 2007
Teller
Cashed checks and paid out money after verification.
Entered Western Union transfers and customer’s transactions into database.
Prepared Title and License transactions for the Secretary of State for Illinois
Processed and provided receipts for utility payments.
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