Sales Project

SURJITH THOLIYIL

Flat # G*D, *rd Floor, G Block, Amity Fare Square, P4, P.O. Padur - 603103

Mobile Number: +919*********

E-mail Address: ***************@*****.***

Graduate with 14 plus years of experience in Business Process Outsourcing (Finance and Accounting – Accounts Receivable, Insurance), Project Co-ordination in software industry (Testing and Infrastructure Projects) and Talent Supply Chain (Operation Excellence). Seeking to be a part of an organization where I can apply my knowledge and skill acquired in B.P.O and IT industry for organization and career growth.

Work Experience:

Period: July 2018 – Till date

Currently working as Associate with M/s Cognizant Technology Solutions India Private Limited in Operation Excellence (Talent Supply Chain) team of Cognizant Digital Business – Artificial intelligence and Analytical department.

●Prepare various MIS reports such as Operations Status report on billed FTE count, non-billable associates, utilization,etc, Daily Demand Supply status report and Weekly Demand Supply Synopsis

●Identify right resource and ensure prompt closure of Service Order

●Liaison with Talent Supply Chain team and Business

Period: July 2017 – December 2018

During the period, worked as Executive with M/s Cognizant Technology Solutions India Private Limited in Project Management Office of a reputed client’s Infrastructure Services. Also, worked with PMO Shared Services of Cognizant.

●Engaged in successful transition of PMO process by involving in Knowledge Transfer and preparation of Standard Operating Procedure

●Assisted Domain Service Lead in preparing the monthly IT Function Service Review pack which will be used for business review meeting

●Conducted peer review of reports for Quality Assurance

●Acted as an interface between Application Owner and Infrastructure Team in resolution of incidents, changes and problems tickets

●Assisted in SOX user account reconciliation activity for the key domain which is Treasury & Consolidation on monthly and quarterly basis

●Performed backup of evidences for SOX audit by archiving of daily reports and will be reported to the DSL

●Highlighted the non-compliance with the infrastructure team and DSL for ticket creation in ServiceNow tool in order to adhere with the SOX compliance

●Co-ordinated with the team for ITF SR pack automation tool implementation which is a key deliverable for the project

●Knowledge of ESA application, Contract Management, Revenue Recognition, Staffing Service Order creation, Seat Utilization and Accounts Receivable

Period: December 2014 – July 2017

During the period, worked as Process Specialist – Data with M/s Cognizant Technology Solutions India Private Limited in Project Management Office of a reputed banking client’s software testing project. Was promoted as Team Leader in October 2016. Daily activities include

●Ensure that projects are complied with Software Development Lifecycle (SDLC) requirements and follow up with Project Test Leads (PTLs) in case of non-compliance

●Ensure that Request for Quotes (RFQs) are triaged as per procedure and in case of non-compliance, follow up with PTLs

●Prepare agenda for WAB (Work Approval Board) meeting and chair the meeting. Also, document action items and issue the Minutes of Meeting to stakeholders

●Consolidate the daily Project Status Report and prepare the daily project progress report

●Prepare weekly Governance and Compliance report

●Prepare monthly Quality Board Report (QBR) on Requirement Stability Index, Defect Leakage Ratio, Defect Turnaround Time, etc.

●Prepare Key Performance Indicators of projects such as the percentage of different types for defects in System Integration Testing and User Acceptance Testing, Project Timeline, Project Cost Estimates and Actuals

●Prepare QBR Trend Analysis

Period: November 2011 – December 2014

During the period, worked as Process Specialist – Data with M/s Cognizant Technology Solutions India Private Limited, Chennai, for a reputed insurance client.

●Process Auto and Home insurance renewal quote request for adding an endorsement or adding a package as per Standard Operating Procedure.

●Audit transactions processed by team members and provide feedback. Also, provide coaching and guidance to team members to enable them to improve their performance.

●Calibrate audit mismatches with client.

●Ensure that the targets assigned to team are met in accordance with SLA.

●Prepare daily reports on target and production, weekly reports on production and accuracy and monthly reports on Key Performance Indicators. Also, reconcile daily production reports with reports from work flow tool and provide monthly reconciliation statement.

Period: February 2010 – November 2011.

During the period, worked as Senior Process Associate with M/s Capgemini Business Services (India) Limited, Chennai. (Dispute Management team, of a reputed client).

●Daily activities include analysis of deduction/short payment line items assigned by the Team Leader from SAP FICO with various tool such as Pricing Authorization Tool, Beverage Advanced Standard Information System (BASIS), Analytical Sales Reporting, etc.

●Contact collectors, sales and customers for inputs on the deductions/short payments.

●Classify the deductions/short payments as write-off or re-bill on the basis of inputs received from collections, sales and customers.

●Prepare the Journal Voucher for write-off or re-bill. This includes classification of write-off amount to the appropriate General Ledger code. Also, make necessary notes in SAP FICO for audit purpose and future reference.

●Forward the Journal Voucher to Accounts Receivable Support team to upload it to SAP FICO.

Period: April 2008 – February 2010.

During the period, was engaged in the transition of a reputed client’s Account Receivable (SAP FICO) process from the site (United States of America).

●Daily activities include application of cash received from the customers to the respective invoices.

●Inform the cash Collectors on issues relating to payment advises from the customers and follow up with them.

●Ensure that remittance advises received from the cash Collectors are applied on time and the unapplied cash is maintained minimum.

●Ensure that unidentified cash and cash not pertaining to the customers are moved to appropriate account and actions are taken to refund the money to the bank or for further investigation by the Audit Team at the site.

●Ensure that least amount of cash is misapplied. In case of misapplication, do necessary research and ensure that the cash is reversed and reapplied.

●Ensure that checks other than for the purchases of goods are posted to the General Ledger Account and necessary backup is provided for further actions by the General Ledger team.

Period: September 2007 – March 2008

During the period, was taken to the payroll of M/s Capgemini Business Service (India) Limited, Chennai as Process Associate on acquisition of the semiconductors division (renamed as NXP Semiconductors) of M/s Philips Electronics India Limited, Chennai.

Period: November 2006 – September 2007

During the period, was taken to the payroll of M/s Philips Electronics India Limited, Chennai as Officer Financial Services. Was engaged in transition of Accounts Receivable (SAP FICO) process from site (Poland) and its stabilization.

●Daily activities include application of cash received form customers to the respective invoices in SAP

●Inform the Credit Controllers on issues relating to payment advices from the customers and follow up

●Month end activities include Inter Company Account reconciliation

Period: November 2005 – October 2006

During the period, worked as Junior Financial Officer for M/s Philips Electronics India Limited, Chennai on contract with M/s Adecco Flexione, Chennai.

●During the tenure was engaged in Travel and Entertainment expense report audit. Also, follow up with employees for compliance with audit policies.

●Preparation of various reports such as Root-Case Analysis, Key Performance Indicator, etc. with spread sheet and analytical tool viz. MS Excel.

Period: July 2004 – November 2005

During the period, worked as Clerk with M/s MRF Limited, Cuttack

●During the tenure was engaged in maintaining of debtors file and follow up for payments

●Processing of petty cash payments and tallying petty cash

●Handling of daily banking routines and accounting of daily transactions

Period: September 2001 – December 2002

During the period, worked as Articled Clerk with M/s Varma & Varma, Chartered Accountants, Calicut.

●During the tenure was engaged in conducting audit of companies (banks and hospitals), partnership and sole proprietorship trading concerns and charitable trusts. Also, conducted Internal Audit of non-banking financial concerns

●Reconciliation of bank account and preparation of bank reconciliation statement

●Preparation of final statement of accounts and audit reports

Qualification:

Bachelor of Commerce, University of Calicut

Year: 2001

Institution: Farook College, Calicut

Personal information:

D.o.B

: 06-10-1979

Sex

: Male

I hereby declare that the above given information is true and correct to the best of my knowledge and belief.

Place:

Date: SURJITH THOLIYIL

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