Jurgena Abdiu

** ********** ******, *******, **, Canada

647-***-**** ade30r@r.postjobfree.com

PROFESSIONAL PROFILE

I am a driven, self-starting, and ambitious individual with an eye for detail and strong analytical skills. My experience to-date demonstrates my interest in client management and service. I am multi-lingual being fluent in Albanian and Italian, conversational in Spanish, French, and Greek and have a basic understanding of Mandarin. My ambition is to become a leading professional in the field of Immigration and Human Rights and to use my skills, knowledge, and abilities to improve the lives of as many people as possible. As a further illustration of my drive and determination, I was trained with the Royal Ballet School and qualified for the 2004 Italian Olympic Gymnastics Team.

WORKING EXPERIENCE

Assistant Manager ATR Lan Solutions 2017- Present

Ensuring compliance for organizational standards, including safety standards and client communications;

Monitoring and providing feedback to staff to advance organizational goals;

Managing reports and personal documents, including payroll;

Reviewing and filtering applications for potential new hires;

Assisting managers and other staff with the procurement of necessary materials and equipment;

Creating and delivering sales and financial reports on a predetermined schedule.

Student Ambassador Anglia Ruskin University Cambridge, U.K 2019 – Present

Assisting with registration; developed communication and record-keeping skills;

Greeting and communicating with visitors to make them feel welcome; developed customer service and soft skills;

Sign-posting visitors; organizing and running event skills;

Giving campus tours; communicating and answering questions effectively; developed communication, presentation, and public speaking skills;

Record keeping for registration; developed office and administration skills.

Student Advisor Anglia Ruskin Law Clinic Cambridge, U.K. 2021 – Present

Interviewing clients to identify potential legal issues;

Briefing attending Solicitor and Barrister before the client’s appointment;

During the client’s appointment, taking notes of professional advice given by the attending lawyer and summarising it in concise terms for the client;

Supporting clients at Court through the Law Clinic Support@Court initiative which provides support for the litigant in person in family law, employment, and immigration law. Assisting clients with family Court from, especially c100 and c79, filling services.

Due to Covid-19, I am working virtually- I am communicating with clients and lawyers via videoconference and emails.

Paralegal Intern & Legal Assistant Olsberg Paralegal Services 2014 – 2017

Welcoming guests and clients by greeting them in person or on the telephone; answering or directing inquiries. Producing information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data; coordinating case preparation. Conserving counsels' time by reading, researching, reviewing, verifying, and routing correspondence, reports, and legal documents; drafting letters and documents; collecting and analysing information; initiating telecommunications; organising client conferences and meetings; scheduling couriers, court reporters, preparing expense reports. Maintaining counsels' calendar by planning and scheduling conferences, teleconferences, dispositions, and travel; recording and monitoring court appearance dates, pleadings, and filing requirements; monitoring evidence-gathering. Representing the counsel by communicating and obtaining information; following-up on delegated assignments. Generating revenues by documenting and inputting counsel billable time and reimbursable expenses; preparing invoices; tracking payments. Maintaining client confidence by keeping client/counsel information confidential. Providing historical reference by developing and utilising filing and retrieval systems; recording meeting discussions; maintaining transcripts; documenting and maintaining evidence. Maintaining office supplies by checking stocks; placing and expediting orders; evaluating new products. Updating job knowledge by participating in educational opportunities; reading professional publications, maintaining personal networks; participating in professional organisations;

Overseeing all aspects of visa immigration services, including work and study permits, visitors and residency visas, permanent residency matters, citizenship applications up and refusals, deportation, and removal orders.

Secretary West End Meat Packers 2011 – 2013

Administrative duties including; dealing with inquiries, managing schedules and arranging meetings, preparing correspondences, maintaining records, making travel arrangements, documenting expenses, ordering supplies, and other duties as assigned.

EDUCATION

Bachelor of Laws with Honours Anglia Ruskin University Cambridge, U.K 2021

French Foundation I & II Anglia Language Programme Cambridge, U.K 2020

Paralegal Studies CDI College Toronto, ON, Canada 2014

Classical Studies Ca Foscari University Venice, Italy 2010

SKILLS

Great attention to details and quality; sociable and can build bond with both team members and clients; can handle stress and tight deadlines; take ownership and pride in my work; love learning new things and can implement new ideas fast; resourceful; excellent communicator; not afraid of new challenges; adapt very well to changes on-the-go; technologically savvy and can handle direct and blunt feedback. Excellent problem-solver and critical thinker and great motivator.

VOLUNTEER EXPERIENCE

Amnesty Trainee Program Amnesty International 2008-2009

I joined Amnesty Program and became part of a network of a skilled knowledgeable trainer. As a trainer, I was trained to deliver and facilitate interactive and participatory treating sessions and workshops on Amnesty campaigns, activism skill and Human Rights education. I had the opportunity to inspire and educate people from different walks of life to stand up for Human Rights and get involved with our work, from local groups, o universities and community centres. These engaging classes consisted of a wide range of issues, such as Refugee and Asylum Issues, Children Rights, Introduction to Human Rights, LGBTI Rights, Women's Rights, Death Penalty, Campaign for Individuals and Torture and Freedoms of Expression.

Amnesty Project Support Worker Amnesty International 2009

Project Support: providing support in ongoing projects, such as assisting with transportation, adapting and implementing online educational material (online courses, micro-learning modules, etc), translating and adapting of training materials and educational tools, taking up logistical responsibilities in the organisation of workshops, fact-coaching for fundraising proposals, attending stuff and programme meetings and taking notes as appropriate.

Communication and Correspondence: assisting in implement the HRE communication plan, maintaining and increasing engagement on communication channels, engaging with the regional community.

Assistance Research and Advocacy on HRE: phoning NGO’s in the relevant country, monitoring UN database or finding out information regarding HRE missions.

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