Tourism Agent

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Dear Hiring Manager,

Good day.

I here with would like to forward my Curriculum Vitae for your kind perusal and consideration, for a position in your esteemed establishment that would coherence my professional working experience in the field of Reservations & Ticketing/Corporate/Group Travel Consultant/Customer Service Representative in Call Center set up and Administrative Assistant.

I am 37 years old, energetic and willing to take up position offered to me with strength and diligence. I will strive to perform all duties and responsibilities entrusted to me with courage and confidence, as I am a firm believer in leading by example. I was currently employed as a Corporate Travel Consultant and was redundant due to current situation.

I look forward to an opportunity of an appointment with your good self to display my abilities and potential, as I am confident I could handle any assignment/position given to me to the utmost satisfaction of my superiors.

Thanking you,

Cincinate Aldaya

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Cincinate F. Aldaya

Flat 108 Al Kamali Bldg Hor a lanz East, Dubai

Mobile Phone: 054*******

Birthdate: September 26, 1982

Email: ***********@*****.***

OBJECTIVE

To apply the knowledge, experiences and skills into activities related to my field of specialization that would contribute progress within the work place, eventually achieving my personal and professional growth on my chosen profession.

Work Experiences

Reed & Mackay Corporate Travel Management

Corporate Travel Consultant

Dubai Silicon Oasis Headquarters

April 2019 – Present

• Respond to client concerns and enquiries in a prompt and courteous manner to ensure client satisfaction

• Maintain fast and efficient phone answering and email response throughout the day

• Report all documents on daily basis and issue documents upon receipt of supporting documents from the client.

• Relay pertinent information and feedback to the Supervisor and the Manager

• Identify and report recurring problems and trends to the Supervisor.

• Develop and maintain excellent rapport with the clients. Anticipate a requirements where a problem can be foreseen, e.g. travel during peak season, trade fair bookings and conference dates and proactively assist with the same.

• Ensure correct and timely issuance of tickets (using revise booking tools of the GDS) complying with IATA regulations and processing of allocated queues on a daily basis. Kanoo Travel

Senior Travel Consultant

Karama PO Box 290

June 2017 – April 2019

• Handles Top corporate accounts flights, hotel and travel insurance

• Assigned as inhouse Travel Coordinator in MUFG Bank DIFC Branch Orient Travels & Tourism Agency LLC

Corporate Travel Consultant

Muroor St. PO BOX 112822, Abu Dhabi

June 2011 – June 2017

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• Deal with clients and customers on a daily basis

• Book flights,ticket sales,travel Insurance,car hire, train tickets etc.

• Responsible for providing detailed travel information to customers and deal with their queries in relation to holiday packages.

• Responsible for booking corporate travel reservations(air,car,hotel) for large corporate accounts.

• Promote the acceptance of fares, rates ans suppliers that match the client’s travel program policies and negotiable contracts.

• Responsible for coordinating travel,including handling on line fulfillment,ticketing,taking phone calls for changes and special requests

• Ensure compliance with clients corporate travel policies.

• Ensure compliance with company’s procedures for documentation,ticketing,voids and refunds.

InterGlobe Technologies Inc. - Phils Call Center ( February 2007– February 2011 18/20 Bldg 6th Floor, Mckinley Hills, Taguig

Customer Service Representative – Airline Account

• Its role is to lead, coach and support the team to achieve operational and customer satisfaction goals.

• To be visible and available in both internal and external customers.

• Responsible in communicating United Core Objective.

• Handles Supervisory Calls for external customers regarding International Reservation. Ponte Fino Hotel and Residences April 2006- Feb 2007 Ortigas Center, Pasig City

Admin Assistant

• Answer and direct phone calls

• Organize and schedule meetings and appointments

• Maintain contact lists

• Produce and distribute correspondence memos, letters, faxes and forms

• Assist in the preparation of regularly scheduled reports

• Develop and maintain a filing system

• Order office supplies/Submit and reconcile expense reports

• Book travel arrangements

• Provide general support to visitors

Skills

• Extensive knowledge in Global Distribution System such Amadeus, Sabre, Galileo and IQ

• Proficient in MS Word, Excel and PowerPoint

Educational Attainment

• College

AB COMMUNICATION ARTS

University of the East

C.M. Recto, Manila

Year Completed: 1999-2004

Character Reference: Available upon request

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