Business Analyst
Resume:
NORA MORGAN BARR
Raleigh, NC 27610
CELLULAR: 804-***-****
E-Mail: ********@*****.***
PROFESSIONAL SUMMARY:
Over 20 years of experience in Management, Customer Service, Logistics, Inventory, Supply Chain and Customer Service. Excellent communication skills and experience in: MS Office, SAP, PeopleSoft and ADP Workforce Now.
EXPERIENCE
11/2019-Current Ocean Network Express Richmond, VA
Planner Anaylst
Supports manager of vessel operations and global operations needs and executes the assigned tasks.
Responsible for vessel scheduling and operations for North American controlled services and execution of marine related programs.
Monitors and reports compliance requirements.
Administrative support for various marine programs including marine safety, regulatory compliance, certain environmental programs, damage prevention, and emergency response.
Monitors and protects the schedule of vessels calling on the PS, PN, EC and AL services (including the coordinating Panama bookings).
Responsible for cost minimization and evaluation related to vessel scheduling including bunker costs, terminal standby/dead time, COD's, monitoring port call costs, OOG, and other vessel schedule related expense.
Prepare KPI’s/metrics and execute data/business analysis for the programs the Vessel Operations group administers.
Monitors service quality and addresses performance concerns with suppliers. Closely collaborates with the various stow planner offices/leadership in the daily execution of marine operations.
11/2017-11/2019 UPS Freight Richmond, VA
Load Planner
Managed all day to day transportation activities.
Accountable for delivering cost savings ideas, operating plans and putting forth strategic objectives.
Identified priorities; anticipated change and/or problems and reallocate resources when necessary.
Adjusted forecasted loads based on sales and market trends.
Communicated effectively with customers and drivers providing concise instruction or information.
Develop relationships with customers and drivers; utilize relationships to influence others and gain willing cooperation.
07/2017-11/2017 Unemployed
01/2017-07/2017 ARCA Recycling Henrico, VA
Operational Manager
Manage transportation department, including its assets and employees.
Manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management.
Establish quality transportation services.
Oversee dispatch, claims management, DOT compliance, and invoicing /settlements.
Develop partnerships with outside carriers in shipping.
Plan and implement budgets. Supervise scheduling of daily routes.
Manage performance of branch employees with emphasis on productivity, efficiency, and service delivery. Recruit, interview, select, train, motivate, coach, and mentor warehouse employees and transportation drivers.
Assist in the cost savings, planning and scheduling for the company.
11/2013-08/2016 UPS Freight Richmond, VA
Driver Manager/Driver Recruiter
Scheduled loads while maximizing available driver hours and loaded miles.
Routing, dispatch and driver safety. Accountable for driver meeting.
Oversaw driver schedules, hiring, firing, training, attendance records and discipline. Maintained ongoing log of in compliance with USDOT to ensure all levels of compliance.
Maintained on going log of repairs for each vehicle, along with inspections, set up BITs and ensured consistent and smooth operation of truck needs.
Identified priorities; anticipated change and/or problems and reallocate resources when necessary.
Sought out, interviewed, and screened applicants to fill existing openings while maintaining current knowledge of transportation laws, DOT regulations, and Company hiring criteria, as well as maintaining and promoting Company safety goals.
Work with Citrix, Excel, TMW, Email, Telephones, Copiers and Fax machines.
07/2013-11/2013 Lutron Shading Solutions Ashland, VA
Shipping Specialist II
Selected and filled customer orders.
Maintained clean, organized, and safe work environment.
Assisted other warehouse workers in completing tasks as requested by the Warehouse Manager or immediate supervisor.
Verified and kept records on incoming and outgoing shipments and prepared items for shipment
Compared identifying information and counts, weighs, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
Determined method of shipment and maintained inventory of shipping materials and supplies.
08/2007-07/2013 Kline America Inc. Richmond, VA
MTD Business Analyst/Logistics Coordinator/Customer Service Representative
Created and executed continuity plans and testing for vessels upon sailing.
Monitored and supported broker compliance.
Interceded with broker and Customs as necessary to ensure compliance and expedite entry release.
Monitored international shipments, provide shipment visibility and status, and ensured delivery on time
Managed brokerage, forwarding, and steamship lines, and air freight provider.
Maintained communication with vendors, buyers, Customs, custom broker, forwarder and steamship lines, along with internal and external customers to enhance productivity, compliance and relations for business accuracy.
Contact Customers for correct booking information by emails and phone.
Created AOR’s and process payments of violations. Updated spreadsheets for daily and weekly reports.
EDUCATION
Northeastern Technical College Cheraw, SC
Graduated with an Associate of Science and Arts Degree
Colorado Christian University Colorado Springs, CO
Graduated with a Bachelor of Biblical Studies Degree
REFERENCES
Jason Meynard UPS Freight OVTL Supplement Supervisor 347-***-****
Beth Craig-Miles UPS Driver Manager 757-***-****
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