Manager Assistant
Resume:
Monica Mezosi
***** ********** **, ****** ** ****9
**********@*****.***
CUSTOMER SERVICE SPECIALIST – INDUSTRY ENTHUSIAST –
HUMAN RESOURCES ASSISTANT
A versatile professional with extensive experience in customer service excellence.
Polished administrative assistant with outstanding focus on delivering results.
Customer Service
Military - Navy
Entrepreneurial Exposure
Human Resources
Service Industry Management
Administrative Expertise, Liaison
PROFESSIONAL EXPERIENCE
Punch Bowl Social, CA and TX
Lead Operations Manager/ AGM 02/2017 to Present
Always great each guest with a smile.
Training manager.
Always ensures quality in service.
Provides coaching, counseling and employee development for all staff.
Over see 100 plus staff
Sit in on weekly manager meetings.
Communicate effectively with all staff members.
Assist in financial reporting, analysis and evaluations.
Assist in personal training and all HR issues.
Oversea and maintain all in house cash handling procedures.
Lead new hires through training.
Tradesman Tavern, Parma, OH 02/2015 to 05/2017
Located in the friendly neighborhood of Parma Ohio, the Tradesman tavern is a home away from home. It offers lunch and dinner options along with a great selection of beers on tap as with bottles and cans. A large selection of alcohol to suit everyone’s cocktail choices.
Lead Bartender/ Lead Shift Manager
Greet guests and initiate an immediate positive dining experience.
Interact with designated customers; provide menu and selection assistance; engage in suggestive selling in order to increase product sales.
Makes sure that the drawers are correct at the end of the shift, and all money is accounted for. Makes sure to log any disturbances and locks money and receipts in the office.
Energy Focus, Inc, Solon, OH 10/2013 to 2/2015
A leading provider of energy efficient LED lighting products, turnkey energy efficient lighting solutions and a developer of energy efficient lighting technology.
Human Resources Assistant (part-time)
Provide assistance to the Vice President of Human Resources.
Create employee files and ascertain that employee files are within all compliance guidelines.
Assemble new hire orientation packets.
Maintain various government forms including I-9, Employee Self-Reporting for Affirmative Action and EEOC.
Create Personnel Action Forms for various events including new hires, pay increases, address changes, terminations.
Assist in benefits administration including new hires, qualifying event changes and terminations.
Flat Iron Cafe, Cleveland, OH 04/2013 to 01/2015
Located in the heart of Cleveland Flats, the Flat Iron is the oldest Irish Pub in Cleveland. Not only is it the most popular establishment during the Saint Paddy’s Day celebrations, but it is also a huge tourist attraction.
Bartender/ Shift Manager
Greet guests and initiate an immediate positive dining experience.
Interact with designated customers; provide menu and selection assistance; engage in suggestive selling in order to increase product sales.
Makes sure that the drawers are correct at the end of the shift, and all money is accounted for. Makes sure to log any disturbances and locks money and receipts in the office.
Cleveland Chop House and Brewery, Cleveland, OH 04/2009 to 01/2014
Located in the heart of downtown Cleveland, Cleveland Chop is a fine dining establishment offering brunch, lunch and dinner, boasting some of the area’s finest chefs.
Lead Bartender/ Server
Greet guests and initiate an immediate positive dining experience.
Interact with designated customers; provide menu and selection assistance; engage in suggestive selling in order to increase product sales.
Monica Mezosi 2 of 2
US Military – Navy 10/2001 to 09/2005
Petty Officer – 3rd Class
Military experience began as a Seaman (ship watch, refueling, etc.). Advanced to and maintained Boatswains Mate status for the duration of the enlistment. As Boatswains Mate, focused primarily on Ship watches, replenishments at sea, dropping the raft for man overboard maneuver’s, making sure the new recruits were taken care of.
EDUCATION
Meric College, San Diego, CA
Medical Assistant Certification
Brown-Mackie College, Akron, OH
LPN studies
Bryant and Stratton
Nursing studies/Business Administration
SPECIAL SKILLS
Highly computer literate including Windows, MS Office Suite,
MS Outlook, Internet, Aloha and Microsoft restaurant software
Fluent in Hungarian; speaking, reading and writing.
Contact this candidate