301-***-****

ade2zj@r.postjobfree.com

Bethesda, MD

Linkedin.com/in/lubimanova

• Responsible for the Exhibiting team’s performance, evaluation, and improvement—producing on-time, on- budget, high-quality deliverables related to content sponsorships and two annual national conferences;

• Evaluating risk for current company processes, making data-based recommendations for improvements and efficiency;

• Overseeing the customer experience and return on investment for sponsors, exhibitors, and advertisers;

• Responsible for providing clear and consistent direction to ensure project timelines and quality completion of work deliverables; while serving as the point of contact for external vendors and clients;

• Managing the contracting process for all sponsors, exhibitors, and advertisers, including writing all contracts and acting as a liaison for legal counsel;

• Building the exhibiting team, including interviewing and training new employees;

• Documenting all standard operating procedures for company training. MANAGER - COMPLIANCE

NewDay USA May 2014 – July 2018

• Compliance Manager

o Managed and assisted in the rollout of new Policies and Procedures for Federal and State complaints on public platforms (CFPB, DMA, BBB, DoJ, State AG); o Served as main point of contact for plaintiff's against the company, ensuring thorough investigation of allegations; acting as liaison between company legal counsel and federal/state authorities when responding to officially documented and unofficial complaints; o Ethics Instructor responsible for providing continual education for new hires and current employees; a well as assisting in the development of a brand new ethics curriculum;

• Auditor

o Managed data collection for reporting consumer data to Federal Government; o Responsible for creating presentations and providing periodic reporting of consumer trends to senior management and Board of Directors; o Analyzed data pertaining to consumer demographics to ensure ethical mortgage lending, o Worked with various U.S. State auditors to complete state-specific lending audits;

• Processor

o

o

Worked in conjunction with underwriters to collect data and documentation required to support mortgage loan;

Ensured timely delivery of information to underwriting department to ensure positive lending experiences for U.S. Veterans

o Cooperated with U.S. Veterans Association requirements to ensure veteran benefits for clients; o Trained new processors, while simultaneously evaluating existing processes for improvement;

• Post Closer

o Verified submitted information for accuracy, completion, and compliance; o Obtained missing information from loan underwriters and mortgage loan originators; o Processed mortgage loan documents to submit to warehouse banks for funding and servicing; o Reviewed settlement documentation for compliance with federal, state, and county laws. MANAGER - PROGRAM AND PRODUCT DEVELOPMENT

ResolvNow Corporation August 2011 – May 2014

• Responsible for both Compliance and Marketing functions in managing the advertising pipeline from design through approval;

• Coordinated trademark applications and gathered necessary supporting evidence for new product patenting;

• Supervised team creation, website development, and beta testing of FamilySettle™, ResolvNow’s technology-enhanced alternative dispute resolution platform;

• Created profit projection reports for investors/new clients (Morgan&Morgan, LegalZoom) to incorporate FamilySettle™ into their existing processes.

L U B I MA N O V A

P R O J E C T M A N A G E R

C O N T R A C T D E V E L O P M E N T, E H X I B I T I O N S, A N D E V E N T S

• French, Bulgarian, and English

• Risk Analysis and Prevention

• SCRUM Project Management

• Agile Project Management

• Event Planning and Execution

• Workflow development

• Forecasting and diagnostics

• UX Design and Analysis

• Project Lifecycle Development

• Kanban Methodology

• Lean Six Sigma

SCRUM PROJECT MANAGEMENT

CUSTOMER EXPERIENCE OFFICER

AGILE CERTIFICATION INSTITUTE

SIX SIGMA BLACKBELT

MORTGAGE LOAN ETHICS

PROJECT MANAGEMENT PROFESSIONAL

FACILITATION SPECIALIST

MARYLAND STATE MEDIATION

EMERGENCY MEDICAL TECHNICIAN

EMERGENCY MEDICAL INSTRUCTOR

C E R T I F I C A T I O N S

E D U C A T I O N

SALISBURY UNIVERSITY

M.A. - Conflict Analysis & Dispute

Resolution

Graduated 2013

SALISBURY UNIVERSITY

B.A. - Conflict Analysis & Dispute

Resolution

Graduated 2011

S K I L L S

P R O F E S S I O N A L E X P E R I E N C E

PROJECT MANAGER - CONTRACT DEVELOPMENT, EXHIBITIONS, AND EVENTS Association for Financial Professionals July 2018 – Present

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