Hiring Manager,

Thanks for the opportunity to apply for the Senior Customer Service

Agent role at your company. After reviewing your job description and it’s clear that you are looking for a candidate that is extremely familiar with the responsibilities associated with the role and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job adeptly and perform above expectations.

I am a hard-working professional who has been consistently praised as efficient by my co-workers and management. Over the course of my 5 years career, I’ve developed a skill set directly relevant to the senior customer service agent role you are hiring for, including customer communication, customer satisfaction and customer needs assessment. Overall, I have consistently demonstrated communication, language and problem-solving abilities in every aspect of my Senior Customer Service Agent role at Al Fanar travel

(GSA-Fly Dubai, Bahrain), and I invite you to review my detailed achievement in the attached resume.

After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you are looking for. I look forward to elaborating on how my specific and abilities will benefit your organization. Please contact me at (009**********) or via email at (ade2yi@r.postjobfree.com) to arrange for a convenient meeting time.

Thank you for consideration and I look forward to hearing from you soon.

Sincerely,

Rajeesh Rajan

Rajeesh Rajan

Manama, Kingdom of Bahrain

Email: ade2yi@r.postjobfree.com

Mobile : 009**-********

Summary: A motivated, friendly and enthusiastic individual with excellent communication and customer service skills with 5+ years’ experience in Airline and travel agencies in India, UAE & Bahrain. Objective: Seeking a suitable position in an Airline / Travel agency Profile Summary

5+ year’s working knowledge in Airline/ Travel trade.

Sound knowledge in Airline GSA affairs.

Good rapport with various dept. like pricing, operations & sales support.

A good team player with excellent communication skills.

Excellent working knowledge of various GDS like Galileo, Amadeus. Career Summary

Senior Customer Service Agent

Fly Dubai May 2016 to till date

Manama, Bahrain

Issuing ticket and handling walking passenger also.

Attending phone call and preparing daily sales report

Handling Visa section independently and Holidays department

Handling group Department section independently

Submitting fare comparison report to Sales Manager. Travel Consultant Apr 2014 to Apr 2016

Jazan Travel & Tourism Agency

Sharjah, United Arab Emirates

Issuing BSP tickets and Low cost Airlines tickets to the clients

Successfully handled the travel requirements of the clients

Coordinate with Airlines for seat confirmation and special service requests.

Preparation of Daily sales report and submit to the manager.

Handling Retail counter and managing cash transactions Travel Consultant Feb 2013 to Mar 2014

Akbar Travels of India Private Limited

Akbar Group, Pattambi Branch, India

Issuing BSP tickets and Low cost Airlines tickets to the clients

Successfully handled the Retail travel desk

Successfully handled ticketing requests of the Sub Agents.

Coordinating with regional office distributing special offers.

Preparation of Daily sales report and submit to the Supervisor.

Assisting Visa section & Passport request

Customer Support Executive Jun 2010 – Jan 2013

HDFC Bank, Trissur, Kerala

Install swiping machine in hotels, shops, shopping malls

Responding to customer inquiries, troubleshooting and resolving issue

Follow-up both by telephone and email and ensuring the service quality Education

Bachelor of Arts :History & Economics ; Calicut University, India

Diploma in Travel & Tourism :Emirates college for Management studies, Ottapalam, Kerala, India; 2013

Computer proficiency

GDS: Amadeus, Galileo and Abacus.

Tally.

Diploma in Computer Application and M S Office.

Personal Details

Nationality : Indian

Date of Birth: 12th

March 1988

Languages Known: English, Hindi and Malayalam

Holds valid Bahrain Driving license & Indian Driving license References

Available upon request

Contact this candidate