Machine Operator Customer Service

LYNDLE A. HORSENS

**** ****** ******, ***** ***, Wisconsin 54301

*********@*****.*** 715-***-****

PROFESSIONAL SUMMARY

Hardworking and dependable production lead and technician with knowledge of CNC machines and equipment operation, troubleshooting, and repair. Demonstrated ability to consistently meet or exceed productivity goals within high volume manufacturing environments. Excellent time management, problem solving, communication, process improvement, and customer service skills.

SKILLS

Lean Manufacturing Production Scheduling

Quality Control Product Assembly

Blueprint Reading Machine Maintenance

Safety Employee Training

PROFESSIONAL EXPERIENCE

Fabick Cat, Green Bay, Wisconsin 2019-2020

Parts Counter – Sales

Assisting customers in locating parts for their equipment.

Responsible for searching schematics to find parts that customers need for their equipment

Successfully wrote up, processed and accepted payment for orders

Handled all aspects of customer satisfaction

Familiar with CAT S.I.S. systems

Calwis Company, Green Bay, Wisconsin 2010 - 2019

Packaging Supervisor/Leadperson – Powder Room

Responsible for managing job assignments and team schedules while overseeing manual and automated packaging activities to ensure production goals and highest quality standards are achieved. Also responsible for taking customer orders, organizing production schedules and scheduling customer delivery times. Supervises a staff of eight employees.

Successfully reduced labor costs and tripled production while ensuring efficient machine operation and proper coverage during peak periods.

Consistently achieved production and quality standards, at or under budget, while maintaining a record of accident free performance.

Eliminated downtime by effectively operating, maintaining and troubleshooting equipment.

Led new employee training regarding SOPs, performance strategies and packaging activities.

MOD-TECH, Shawano, Wisconsin 2007 - 2010

CNC Machine Operator

Responsible for programming, setting up and operating CNC machines while conforming to stringent quality control standards. Also responsible for blueprint reading and building tools according to engineering specifications.

Learned CNC machining in a very short period of time which enabled the ability to meet production, quality and safety objectives.

KOMATSU FOREST, Shawano, Wisconsin 2005 - 2007

Assembly Technician

Responsible for assembling forest cutting equipment including assembling tracks, and hydraulic pumps and lines. Also responsible for machining and welding parts.

Successfully assembled whole machines while performing quality checks to ensure equipment met design, operation and customer requirements.

Lyndle A. Horsens Page Two

AMERICAN CAR CARE, Shawano, Wisconsin 2002 - 2005

Assistant Manager

Responsible for providing profitable car care services while meeting quality and customer requirements. Inspects cars, writes up service orders, and ensures excellent customer service.

Successfully turned the company into a profitable business by hiring the right people, providing cost effect services, and focusing on customer service. Grew customer base by 50%.

Selected, trained and managed a team that worked well together and met quality and customer service goals.

AMERICAN CONCRETE & PIPE, Green Bay, Wisconsin 1983 - 2002

Wet Cast Supervisor (1990-2002)

Responsible for organizing and supervising a crew of 20 people to set up and assemble concrete forms, pour concrete and finish service to meet customer specifications.

Trained staff how to read blue prints and assemble rebar for different products and projects while stressing the importance of team work.

Successfully doubled production while increasing quality through effective crew management.

Plant Laborer (1983-1990)

EDUCATION

Northeast Wisconsin Technical College, Green Bay, Wisconsin

Auto Technician Diploma

CERTIFICATION/TRAINING

ISO9002 Certification

Blue Print Reading

Team Work

5% Rule

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