Felicia N.Ussery

*** ***** ******, ***. ****, Atlanta Georgia 30315

678-***-****

SKILLS: Proficient in Microsoft Word, Excel, Access, Excel, Power Point, Outlook and UNIX. Proficient in Novell, RACF, Mainframe/TSO and Active Directory user permissions and restrictions. Type 45wpm, Salesforce experience. Bookkeeping and QuickBooks knowledge, data entry skills which include 10 key.

EXPERIENCE:

07/02 to Present APEX Systems, Atlanta, Georgia

System Engineer

Provisions user security roles and manages security groups across systems, platforms, databases, applications, servers, directors and folders

Responsible for highly sensitive security access for outsourced vendors and ensuring compliance with policy, regulations and contractual requirements. Creates or maintains application scripts and uses application specific tools to create or manage application security. Plans, coordinates, communicates, tests and implements audits ensuring that access entitlements are appropriate for job requirements.

Works closely with business areas and IT partners on troubleshooting, pre-implementation activities and to assess application security.

Maintains and creates operational procedures and maintains Security Knowledge Base

Working experience in all technologies listed, SQL Scripting, Active Directory, Oracle DB, MySQL, Unix Command Line, Mainframe Command Line, RACF (Security ID tool Form Mainframe), IDM (Identity Management tool for Automated provisioning), IAM ( Identity Access Management tool for Automated provisioning).

01/15 to 06/19 SunTrust Bank Atlanta, Georgia

IAM Senior Analyst

Senior POD Team Leader. Engagement Team Champion Ambassador. Responsible for On-boarding of New Applications or updated procedures, Adhere to All Compliance and Audit operation Procedures, Basic knowledge of Salesforce. Provide System Administration access to Servers, Databases and On Call incident support

Provisioning and de-provisioning access to UNIX, RACF, Mainframe/TSO and Active Directory accounts

Create Training and Process Id’s logging the Id’s in the CyberArk application. Creates Active Directory accounts while granting access to requested groups. .Process batch requests generated from Identity Management Suite or security access requests based on employee primary job function and on non-priority function. Process incident and Work order request while investigating and documenting security incidents. Manages workflow and ensures work is completed within defined Service Level Agreements. Knowledge of SOX security Controls and how they relate to Identity and Access Management.

Consumer Credit Cards Representative

05/12 to 12/14 Team leader in consumer credit cards. Assisted customers with any questions pertaining to credit cards. Assisted with making payment and refund transactions. Trained new teammates. Ranked in the top 5 for 2 years in a row for balance transfers. Achieved Gold status twice in Balance transfers.

02/11 to 05/12 Teller II

Assisted Customers with Cashing, Depositing and Withdrawing funds from Suntrust accounts. Ensured Proper handling of all monies, balanced with no over/shorts daily. Cross sold bank products and accounts. Responsible for opening and closing bank vault daily.

03/ 06 to 03/ 11 J.R. Crickets @ Cascade, Atlanta, Georgia

General Manager

Responsible for supervising and assisting over 60 employees weekly.

Responsible for proper opening and closing procedures.

Ensured all bank deposits were processed daily.

Hire and fire employees when necessary.

Responsible for scheduling and timesheet maintenance.

12/ 05 to 05/ 09 Wachovia Bank, Atlanta, Georgia

Teller II

Performed daily operational bank activities, processing customer transactions providing timely and efficient completion of client transactions.

Ensure accurate record and proper handling of all monies assigned.

Participate in and support branch efforts by referring/cross selling products and customers through observation and discussion to assess customers banking needs.

EDUCATION:

Jan 04to Dec04 York Technical College, Rock Hill, South Carolina

Course of Study: Business Management

Feb 18 Currently Pursuing CISSP Certification Atlanta, Georgia

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