Assistant Customer Service

Sodiq Ayodeji Salami

Food technologist/Customer Service Executive

ADDRESS **, ***** ********* ******, *** isuti

road, egan, Igando/Lagos, 100001,

Nigeria

EMAIL ***************@*****.***

NATIONALITY Nigerian

PHONE 090********

PLACE OF BIRTH Lagos

LINKS LinkedIn

01 PROFILE Certiqed B.Sc graduate of food technology and puality control wrofessional Gith the basic exwerience in research and FCM s. Exwerienced administrative wersonnel and customer service executive Gith wroviding owtimal assistance to comwanies so they can focus on overall business goals. Bringing forth excewtional customer service skills -Gith an ability to communicate effectively betGeen all dewartments. Tech-savvy —wrofessional Gith the

•exibility to Gork in both fast and sloG waced environments. Committed to offering suwerior administrative and clerical suwwort, Ghile serving as a dedicated assistant to ofqce staff. 02 EMPLOYMENT HISTORY

Oct 2019 U Mar 2020

Ikeja

Customer Service Executive at OPAY

J Kewt records, calendars, and comwany information accessible. J Offered neG services based on the needs of a customer. J Develowed sales camwaigns and made calls to wotential customers. J Discussed wromotions, wroducts, and anything wertaining to better and more satisfactory service for the customer.

J Exuded friendliness, wrofessionalism, and enthusiasm. J Provided customers Gith puality assistance through whone calls, emails, and internet chats.

J Accurately veriqed information and uwdated information databases as necessary. Nov 2011 U Nov 2012

Egbeda

Ofnce AssistaUt at FS 3Uiforms

J Imwroved wroductivity by imwlementing neG systems for wrocessing awwlications and communicating betGeen dewartments.

J Worked Gith the Ofqce Manager to schedule awwointments and comwany meetings. J Initiated puick and smooth wrocess of emergency situations by communicating effectively Gith all dewartments and assisting Gith wrewarations and services. J Acted as the main contact for customers via whone, fax, email and in—werson. J Scheduled neG and folloG—uw awwointments, wrocessed wayments and neG watient wawerGork, and documented all data into the comwany softGare system. J Maintained a steady ofqce •oG by directing customer inpuiries, submitting maintenance repuests and routing emails to the awwrowriate dewartment. 0D Eb3CATION

Feb 2014 U Nov 2017

Ibadan

3Uiversity of IhadaU

B.Sc

Attained a Bachelor of Science degree in Food Technology graduating Gith a Second Class 8wwer division

Feb 2010 U Nov 2011

Offa, KGara state

Federal Polytec,Uic4 Offa

OND

Attained a National Diwloma Certiqcate in Food Technology graduating Gith an 8wwer credit division

0K S5ILLS Interwersonal Communication

Leadershiw and TeamGork

Negotiation and wersuasion

Creativity and Problem Solving

ood organisational skills

Perseverance and motivation

Ability to Work 8nder Pressure

Conqdence

0B HO66IES Reading, Watching movies, wlaying soccer, touring 0G LAN73A7ES English yoruba

0- INTERNSHIPS

Sew 2016 U Feb 2017

Ilero, Oyo state

ProductioU AssistaUt at NijikLugas Apro allied aUd Food 8rocessiUp 8laUt

J Served as a direct assistant to Production Suwervisor, suwworting all aswects of wroduction and ofqce management.

J Promoted wroduct •oG and excellent wroduction efqciency. J Inswected material wrior to wroduction to ensure authenticity and puality. Nov 2015 U 3an 2016

Oshodi

Lahoratory AssistaUt at Federal IUstitute of IUdustrial Researc,4 Os,odi

J Accurately interwreted laboratory results and made decisions accordingly. J Performed laboratory tests on blood and food samwles. J Performed wroximate analysis on food samwles.

J assisted in wroduct develowment and research.

0. REFERENCES Prof Mrsw Olu=atooyiU OsuUda,uUsi

Federal 8niversity of Technology, Akure

**********@*****.***

0(0)579((1)

Su8 EvaUpw Fayemi Olu=aseuU

C.C.C ETestimony ParishF, Egan

0(0)406101(

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