Project Manager
Resume:
A challenging role to contribute and grow in an open cultured
organization that offers tremendous growth potential and wide exposure to the latest technologies, utilizing my skills.
An accomplished Project Management professional working in a fast paced environment; with strong organizational, technical, interpersonal & analytical skills. Trustworthy, ethical and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects on time; able to multitask effectively.
B.E.(Electronics & Communication), University of Madras
Professional Diploma in system Training & Management
(PTM) – NIIT
Brainbench Certified Java Professional
A+ Certified
White Belt - Six Sigma
Solid team player with very good interpersonal skills, decision making, organized, resourceful, pro-active and committed to quality
Adaptability to rapidly changing environments in work.
Communication skills, Team Management & Leadership skills.
Strategic Planning and execution &proven ability to reach goals
Strong organizational and analytical skills
Performance & Process Improvement
Communication management (360 degree) - essential to keep people updated at all levels (involved in the project) about what is happening, potential risks & mitigation's.
Strong stakeholder management and effective escalation Management skills
Sudeep Damodaran
**********@*****.***
Mobile:+91-960*******
Permanent Address
Old No.22, New No. 36,
Papanasam Sivan Salai
Santhome,
Chennai – 600004
Phone: 960*******
Professional Experience:
Current Experience:
• Lycatel Pvt. Ltd
From Jan ’19 to March ‘20
• Designation: PMO Analyst
Previous Experience:
DXC Technology - Chennai
From Feb ’17 to Nov ’18
• Designation: ITO Service
Delivery Consultant II
• CSS Corp - Chennai
From Aug ’08 to Nov ‘16
• Designation: Lead QA
• Hewlett Packard –
Bangalore (www.hp.com)
From Oct ‘05 to July ‘08.
• Designation: Technical
Solutions Rep II (Subject
Matter Expert)
• May 99 to July 05 with
Brigade Corporation India
Pvt. Ltd as Subject Matter
Expert (SME)
Objective
Qualification Summary
Academic Profile
Assets
Service Request Management (SRM)
Project & Stakeholder Management & Co-ordination
Process Excellence
Training & Development
MS – Office(Excel & Power Point), Desktop PC Hardware maintenance & troubleshooting
Manage the end to end process from receipt of a project to its closure
Define Project scope, detail tasks, resource requirements, plan and schedule project timelines
Monitor project execution to effectively identify risks/dependencies as and when they arise throughout the project lifecycle
Manage, control and co-ordinate project schedule implementation, to ensure the projects are completed on time
Co-ordinate and liase meetings with the customers, suppliers, project related staff and stakeholders – internally and externally
Follow the Stakeholder management and Communication management plan to get the project delivered on time.
Track Project deliverables using appropriate IT provisioning systems (Clarizen)
Constantly monitor and report on the progress of the project to all stakeholders
Manage project changes and interventions to achieve Project output
Facilitate smooth user acceptance test and handover of the completed project
Assist Account manager to build good customer relationship in the long run
Facilitate the weekly project status call with Delivery Managersalong with Delivery Head and discuss on the possible projects risks and finding an effective solution.
Manage the end to end process from receipt of a service request through, proposal, approval and delivery
Manage the requirement gathering call with the client and identify the scope and stakeholders
Core Competencies& Technical
Expertise
Roles and Responsibilities at
Lycatel Pvt Ltd (as PMO
Analyst):
Engage with appropriate Technical team, IT Architects, Engineers, Vendors, Partners & sub-contractors to gather input for the proposal
Develop and present proposals in alignment to the scope
Create and design solution/proposals. Review the prepared Quote with the Global Quote team. Obtain Quote & SOAR approval from Global team, post review
Work with relevant technical teams and ensure the Project Implementation is within the schedule and the Budget
Creating and processing Project Change Requests (PCR) whenever required
Follow the Stakeholder management and Communication management plan to get the proposal approved.
Apply good business judgement in prioritization of Service Requests in line with business objectiveness and contractual commitments
Participate in the weekly project status call with Program Manager and Provide inputs on the possible projects risks and finding an effective solution.
Conducted monthly Internal E-mail & Voice Calibrations with all QAs&Hosted Client Calibration sessions
Create Bucketing Reports on a monthly basis based on the monthly Soft Skills Quality(Voice & E-mail) Scores
Reviewing Audit & Coaching coverage on a weekly/monthly basis
Generating Training Need Analysis(TNA) report & Bottom Performers report on a quarterly basis.
Reviewing health of each project
Conducting reviews on a periodical basis along with Ops team
(weekly, monthly, quarterly & yearly basis).
Provide technical support to the Team Members.
Handling technical escalations
End User Satisfaction Analysis and Improvement Process
Proactively assisting agents to solve technical issues using Cisco Chat Tool, Kana Power client and ASTRO
Roles & Responsibilities at
DXC Technology (as ITO
Service Delivery Consultant)
Roles and Responsibilities at
CSS (as Lead Quality Analyst,
Training & Process Excellence):
Roles and Responsibilities at
Hewlett Packard (Subject
Matter Expert) - Bangalore
Co-ordinate with Quality Executive on End User Satisfaction analysis and Improvement Process.
Review Effectiveness of feedback
Assisting the team members in finding the solutions, thereby reducing their average handling time(AHT) and maintain SL
Trust and Teamwork Workshop- Conducted by MMA (Madras Management Association) Chennai.
American Etiquette and Linguistics
Supervisor and Leadership skills
Mentoring, Listening, Communication skills
Lean Six Sigma
Can be provided on request
Relevant Courses / Seminars:
References:
Contact this candidate