A challenging role to contribute and grow in an open cultured

organization that offers tremendous growth potential and wide exposure to the latest technologies, utilizing my skills.

An accomplished Project Management professional working in a fast paced environment; with strong organizational, technical, interpersonal & analytical skills. Trustworthy, ethical and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects on time; able to multitask effectively.

B.E.(Electronics & Communication), University of Madras

Professional Diploma in system Training & Management

(PTM) – NIIT

Brainbench Certified Java Professional

A+ Certified

White Belt - Six Sigma

Solid team player with very good interpersonal skills, decision making, organized, resourceful, pro-active and committed to quality

Adaptability to rapidly changing environments in work.

Communication skills, Team Management & Leadership skills.

Strategic Planning and execution &proven ability to reach goals

Strong organizational and analytical skills

Performance & Process Improvement

Communication management (360 degree) - essential to keep people updated at all levels (involved in the project) about what is happening, potential risks & mitigation's.

Strong stakeholder management and effective escalation Management skills

Sudeep Damodaran

Email

ade2un@r.postjobfree.com

Mobile:+91-960*******

Permanent Address

Old No.22, New No. 36,

Papanasam Sivan Salai

Santhome,

Chennai – 600004

Phone: 960*******

Professional Experience:

Current Experience:

• Lycatel Pvt. Ltd

From Jan ’19 to March ‘20

• Designation: PMO Analyst

Previous Experience:

DXC Technology - Chennai

From Feb ’17 to Nov ’18

• Designation: ITO Service

Delivery Consultant II

• CSS Corp - Chennai

From Aug ’08 to Nov ‘16

• Designation: Lead QA

• Hewlett Packard –

Bangalore (www.hp.com)

From Oct ‘05 to July ‘08.

• Designation: Technical

Solutions Rep II (Subject

Matter Expert)

• May 99 to July 05 with

Brigade Corporation India

Pvt. Ltd as Subject Matter

Expert (SME)

Objective

Qualification Summary

Academic Profile

Assets

Service Request Management (SRM)

Project & Stakeholder Management & Co-ordination

Process Excellence

Training & Development

MS – Office(Excel & Power Point), Desktop PC Hardware maintenance & troubleshooting

Manage the end to end process from receipt of a project to its closure

Define Project scope, detail tasks, resource requirements, plan and schedule project timelines

Monitor project execution to effectively identify risks/dependencies as and when they arise throughout the project lifecycle

Manage, control and co-ordinate project schedule implementation, to ensure the projects are completed on time

Co-ordinate and liase meetings with the customers, suppliers, project related staff and stakeholders – internally and externally

Follow the Stakeholder management and Communication management plan to get the project delivered on time.

Track Project deliverables using appropriate IT provisioning systems (Clarizen)

Constantly monitor and report on the progress of the project to all stakeholders

Manage project changes and interventions to achieve Project output

Facilitate smooth user acceptance test and handover of the completed project

Assist Account manager to build good customer relationship in the long run

Facilitate the weekly project status call with Delivery Managersalong with Delivery Head and discuss on the possible projects risks and finding an effective solution.

Manage the end to end process from receipt of a service request through, proposal, approval and delivery

Manage the requirement gathering call with the client and identify the scope and stakeholders

Core Competencies& Technical

Expertise

Roles and Responsibilities at

Lycatel Pvt Ltd (as PMO

Analyst):

Engage with appropriate Technical team, IT Architects, Engineers, Vendors, Partners & sub-contractors to gather input for the proposal

Develop and present proposals in alignment to the scope

Create and design solution/proposals. Review the prepared Quote with the Global Quote team. Obtain Quote & SOAR approval from Global team, post review

Work with relevant technical teams and ensure the Project Implementation is within the schedule and the Budget

Creating and processing Project Change Requests (PCR) whenever required

Follow the Stakeholder management and Communication management plan to get the proposal approved.

Apply good business judgement in prioritization of Service Requests in line with business objectiveness and contractual commitments

Participate in the weekly project status call with Program Manager and Provide inputs on the possible projects risks and finding an effective solution.

Conducted monthly Internal E-mail & Voice Calibrations with all QAs&Hosted Client Calibration sessions

Create Bucketing Reports on a monthly basis based on the monthly Soft Skills Quality(Voice & E-mail) Scores

Reviewing Audit & Coaching coverage on a weekly/monthly basis

Generating Training Need Analysis(TNA) report & Bottom Performers report on a quarterly basis.

Reviewing health of each project

Conducting reviews on a periodical basis along with Ops team

(weekly, monthly, quarterly & yearly basis).

Provide technical support to the Team Members.

Handling technical escalations

End User Satisfaction Analysis and Improvement Process

Proactively assisting agents to solve technical issues using Cisco Chat Tool, Kana Power client and ASTRO

Roles & Responsibilities at

DXC Technology (as ITO

Service Delivery Consultant)

Roles and Responsibilities at

CSS (as Lead Quality Analyst,

Training & Process Excellence):

Roles and Responsibilities at

Hewlett Packard (Subject

Matter Expert) - Bangalore

Co-ordinate with Quality Executive on End User Satisfaction analysis and Improvement Process.

Review Effectiveness of feedback

Assisting the team members in finding the solutions, thereby reducing their average handling time(AHT) and maintain SL

Trust and Teamwork Workshop- Conducted by MMA (Madras Management Association) Chennai.

American Etiquette and Linguistics

Supervisor and Leadership skills

Mentoring, Listening, Communication skills

Lean Six Sigma

Can be provided on request

Relevant Courses / Seminars:

References:

Contact this candidate