Senior Scrum Master

SRINIVASAN KRISHNAN CSM®, CSPO®

Jersey City, NJ

M: 626-***-**** ********@*****.***

VISA STATUS: GREEN CARD

http://www.linkedin.com/in/srinivasan-krishnan

Senior Scrum Master, Agile Project Management, Quality Engineering & Assurance

Project Management – Product Management - Banking & Insurance Domain - Global Delivery

Agile leader having 20+ years of experience in managing IT Programs as part of Agile development and implementation, Quality Engineering and Assurance delivery for Banking and Financial Services and Insurance clients. Focused on strategic execution and on-time project completion within the budget, in alignment with Business goals. Diversified experience in managing large delivery across multiple technologies combined with excellent analytical, problem-solving and negotiation skills involving multi-vendor management. Proven ability to lead team across global locations while inspiring achievement and personal growth

Key Strengths and Expertise:

Process Management

Project Management

Domain & Leadership

SDLC Process & Methodologies

Engagement Management

Banking & Financial Services

Quality Engineering Techniques

Portfolio Management

Pre-Sales and Consulting

Agile, Iterative, Waterfall

Program Management

Analytical and Problem Solving

Governance and PMO

Product Management

Thought Leadership

Contract Management

Transition Management

Negotiation & Conflict resolution

Finance Management

Operations Management

Business Communication

Business Process Assurance

Risk and Issue Management

Team Management

TECHNICAL PROFICIENCY

Testing Tools

JIRA Software, JIRA Align, Rally, Microsoft TFS, HP ALM, ADPART, Test Director, IBM Rational Clear Quest

Other Tools

Microsoft Project Plan, Microsoft Visio, Microsoft Office 365, MS Visual Source Safe (VSS), Sharepoint

Technology / Platform

Web, Client-Server and Mainframe

CAREER HIGHLIGHTS

Senior Scrum Master and Agile Engagement Leader having 20+ years of IT and Software Testing experience in Global delivery model by serving Large Test Engagements for Banking and Financial Services and Insurance Clients

Worked for Prestigious Clients – Prudential, Teachers’ Retirement System, MUFG, Chubb Insurance, Aspen Insurance, Lincoln Financial Group, Liberty Mutual Insurance, Dow Jones, American Express, Dun & Bradstreet, TD Ameritrade, Citibank, Standard Chartered Group, Royal Bank of Canada, Greenpoint Mortgage and Bank Muscat

Possess domain experience in Retail Banking (Core Banking, Cards, Mortgages, Consumer Lending, Anti-Money Laundering (AML) involving KYC Screening and Transaction Monitoring, Payment Systems, Corporate and Investment Banking (Capital Markets, Trading Services & Wealth Management)

Experience on Insurance domain (Property & Casualty, Life (Group Protection), Government (Public Pension) and Retirement Services (Annuities)

14+ years of extensive of Banking and Financial Services experience with consulting experience

12+ years of varied Project Management experience and demonstrated leadership abilities on Client Expectation and Relationship Management across geographies

6+ years of Scrum Master experience by implementing large scale programs, legacy to modernization transformation for Corporate and Government clients in US in Agile Scrum and Scaled Agile (SAFe)

10+ years of Agile coaching / training experience within Client Organization inclusive of IT Team, PMO, Product vendor team and QA Team on Agile adoption

Strong experience with Agile, Waterfall and Iterative methodologies and strong knowledge of SDLC

Extensive experience in Product Testing and Management, Legacy Modernization, Agile Scrum Delivery, End to End Test Management involving System Testing, System Integration Testing (SIT), User Acceptance Testing (UAT) and Implementation

Onshore experience (6 years) – United States, United Kingdom & Canada

Excellent Experience in working and managing large IT Transformation programs inclusive of Digital Engagements

Varied experience in Pre-sales, Proposal activities, Business Development and Consulting

PROFESSIONAL EXPERIENCE

ADP (Automatic Data Processing) Jan 2020 to Till Date

Senior Scrum Master & RTE

Responsibilities:

Responsible for leading Database Engineering and Infrastructure Team and Release Train involving Global teams as part of Scaled Agile Delivery

Co-ordination within very complex portfolio Order Management & Sales Performance and Oracle Financials as part of Database Engineering team delivery comprising of 10 global teams within the Agile Release Train as a RTE

Co-ordination within complex portfolio Compute, Mainframe and Capacity Planning as part of Zlinux team delivery comprising of 10 global teams within the Agile Release Train as a Senior Scrum Master

Support and drive large and complex initiatives like Oracle 10g to 19c DB upgrade, 1G to 10G and Z15 upgrade as part of agile delivery

Lead Kanban team which primarily focusses to support operational work through Service Desk and JIRA tickets within North America & EMEA

Support and drive process improvements, efficiency and transform Scrum and Kanban team towards delivery excellence

Lead and Facilitate OKR and Initiatives, Features/ Epics definition, PI Planning, Sprint Planning, Sprint Execution, Scrum of Scrums, Review & Demo at Release Train level and Retrospective meetings as part of SAFe implementation

Responsible for tracking and communicating key agile metrics inclusive of velocity, Burn-up, Burn-down, Defect Metrics and sprint/release progress at Feature and Initiatives level

Identify impediments, risks, cross dependencies and resolve them by working with appropriate teams

Work with Enterprise Agile coaches, Development team, other workstream team, QA, Chief Architect, STE & PMO, Business to support the SAFe implementation delivery

Update, Track and Monitor Rally, JIRA software and JIRA Align to provide transparency on process metrics and support the Product Owner, Chapter leads, Portfolio leads and Senior leadership team on delivery

Orienting teams to work with agile techniques involving estimation techniques, TDD, pairing, Automated testing, continuous integration and coach teams to become self-organized and matured

Facilitate discussion and conflict resolution at all levels of the organization to improve productivity

Support Devops delivery as part of CI/CD by working with distributed teams and ensure consistent quality and on-time delivery

Support program governance, identify and manage risks / issues and change management

Coach teams, Product owner, key stakeholders on Agile or SAFe process, Rally, JIRA and showcase continuous improvement

COGNIZANT TECHNOLOGY SOLUTIONS July 2013 to 2019

Senior Scrum Master

Responsibilities:

Responsible as a Servant Leader and led various large and complex programs as part of Agile transformation

Served IT Engagements for clients – MUFG Union Bank (Wealth Management and Capital Markets),

Teachers’ Retirement System (Public Pensions), Prudential and Chubb Insurance

Involved in Roadmap planning and establishing of Enterprise wide Agile CoE as part of Client Organization’s modernization initiative

Facilitate Agile adoption within the Client leadership, PMO, IT Team, Business and guided the Scrum team identified for Sprint delivery to enhance performance and tangible outcome

Support and co-ordinate on Product roadmap definition, Features planning and Release planning

Facilitate Daily stand-up, Backlog grooming, Sprint planning, PI Planning, Sprint Demo and Retrospective meetings as part of Agile Scrum and SAFe implementation

Responsible for tracking and communicating team velocity and sprint/release progress

Recommend right agile tool (TFS/JIRA) and encouraged team members to add tasks and burn down on daily basis

Support and maintain process documentation as needed for Scrum team

Assist with internal and external communication, improving transparency and showcase information radiators

Manage dependencies and remove impediments by facilitating meetings and resolve conflicts

Track and manage risks or issues and provide support to derive suitable mitigation and contingency plan

Assist with prioritization and resolution of defects/bugs to meet MVP quality within sprint

Empower the team to self-organize, motivate to deliver consistent output on scrum team managed

Collaborate with Product owner, Business Analyst, Solution Architect and Product Vendor team to develop and maintain Product Backlogs

Track and monitor development progress (Sprint Burndown, Release Burn up Chart, Defects and Velocity Metrics) throughout each sprint

Facilitate and lead discussion on scope changes, process standardization or improvements to implement Optimization within the sprint delivery to eliminate process waste / redundancy

Track and report sprint execution and support Devops activity as part of continuous integration and continuous delivery

Manage External and Internal audits and prepare action plan based on recommendations and track to closure

Support and involve in Scrum of Scrum meetings to manage impediments, dependencies, risks and issues and act as change agent within the Organization

Facilitate discussion with Automation and Performance team and drive In-Sprint automation and early performance testing

Support TDD, Pairing, XP Practices within the Scrum team being led

COGNIZANT TECHNOLOGY SOLUTIONS June 2008 to June 2013

Engagement Manager – Quality Engineering & Assurance

Responsibilities:

Handled and managed various large and complex Engagements involving multi-vendor across technologies for various lines of business on multiple client accounts

Account and Delivery Management experience in Waterfall, Agile (Scrum, Kanban) and Iterative Methodologies towards executing SIT, UAT phases till Program implementation

Managed large test engagements for clients – Aspen Insurance, Lincoln Financial Group, Liberty Mutual Insurance, Dow Jones, American Express, Dun & Bradstreet and TD Ameritrade

Demonstrated ownership and Seasoned experience in Engagement Management and in developing partnerships and seamless co-ordination with various Business, Technology, Vendor partners and Stakeholders

Strong experience in Project Scoping, Project Planning and Execution, Reporting and managing Project documentation as per compliance

Responsible for managing the End to End delivery inclusive of Product Testing involving in driving product strategy, co-ordination with clients, vendors, stakeholders, cross-functional teams, specialized horizontals (ETL, Web Services) and CoE team (Automation, Performance Engineering team and Security Testing team)

Review, maintain and administer contract agreement governing the Business relationships

Responsible for Test Strategizing, End to End Planning, Estimation and managing Program execution through monitoring and control as per the project plan and track key milestones against the overall schedule

Prepare and Review key program deliverables and ensure process adherence

Manage Escalation on delivery impacting schedule, effort and cost and recommend solution

Track and manage dependencies, risks / issues and provide mitigation and contingency plan

Assess impact based on scope changes or due to change management and provide recommendations to meet Business needs on project implementation ensuring no slippage to delivery

Responsible for Leadership status reporting to Steering committee, Client leadership, PMO, Program Directors and key stakeholders

Establish Governance model and provide reporting to client leadership, PMO and key stakeholders

Co-ordinate with Client Directors, Resourcing Managers, Stakeholders, Product team, Cross Business unit team, PMO, IT Managers and CoE team

Build, train, manage and mentor a team of Leads, Managers and Professionals

Responsibility includes hiring, appraisals, firing as part of Account management and various delivery programs handled

Act as QA Advisor to client and implement Quality Engineering techniques (including Shift Left, Continuous Integration and Continuous Deployment) and implemented Metrics Portal for Senior Client Leadership reporting including C-Level Executives

Responsible for process standardization, process improvements and implemented Optimization as part of performance improvement

Manage External and Internal audits and prepare action plan based on recommendations and track to closure

Implement Industry best practices, solution accelerators and showcased tangible outcome on the delivery managed

Oversee Transition and Responsible for all Transformational activities within the Business unit

Responsible for managing revenue of 25 Million USD, planning and budgeting, monitor costs and annual budget, resource forecasting and allocations and other operational activities

Work on proposals and RFP responses, support identifying New Business opportunities and Pre-sales

Responsible for Disaster recovery and Business continuity planning

SCOPE INTERNATIONAL, CHENNAI, INDIA June 2007 to June 2008

Test Manager – Global Test Management

Responsibilities:

Manage Overall Engagement of Rapid Roll-outs across countries for Norkom AML Product involving KYC Screening and Transaction Monitoring

Manage co-ordination with Technology stakeholders and Multi-Vendors on SIT

Prepare Estimation, Test Strategy and Test Plan

Manage the Program execution and track key milestones as per the Project Plan

Manage Program execution based on AML Business rules specific to KYC, KYCC, Transaction, Customer and Account Management

Review Test Scenarios, Test cases and Test Execution

Co-ordination with Cross-BU, Environment and Configuration Management Team

Co-ordination with Business team across geographies for UAT

Co-ordinate with Automation Team and identify opportunities for early automation

Co-ordination with Performance Test Team

Daily & Weekly Status Reporting inclusive of publishing metrics to Client leadership

Manage Audits and track observations to closure

Risk, Issue and Change Management

Lead team, plan trainings and mentoring

Previous Employment:

System Analyst, Hexaware Technologies, Chennai, India Nov 2006 to June 2007

Testing Lead, iGate Technologies, Bangalore, India Mar 2006 to Nov 2006

Associate Consultant, i-flex Solutions Ltd, Chennai, India Nov 2004 to Feb 2006

Test Analyst, Ready Test Go Pvt. Ltd, Chennai, India May 2004 to Nov 2004

Project Leader, Lasersoft Infosystems Ltd. Chennai, India Oct 1999 to Apr 2004

CERTIFICATIONS

Certified Scrum Master, CSM®

Certified Scrum Product Owner, CSPO®

PROFESSIONAL TRAINING

People Effectiveness Program - PeopleCraft

Creative Thinking – PeopleCraft

Managing Business Performance

Customer Service Excellence – Malola Learning

7 Habits of Highly Effective People – Franklin Covey

Business Leadership

Communication Excellence

Agile Scrum (CSM)

SAFE (Scaled Agile Framework)

Project Management Professional (PMP)

‘Agile & High-speed Software Testing Techniques’ workshop

‘Situational Leadership’ workshop

ADPART (Activity Diagram based Path Analysis and Regression Testing) workshop

EDUCATION

Master of Computer Applications, University of Madras, Chennai, India

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