Support Software

SANTOSH DASARI

Contact no: 889-***-****

Email Id: *******.*******@*****.***

STATEMENT OF PURPOSE:

I have over 4 years of rich experience in IT/ ITES industry. Aspiring to work with a process that offers a challenging environment where I can carve a niche for myself and effectively deliver towards contributing to the organization’s target & aspirations.

BRIEF PROFILE:

A competent professional, with proven technical proficiency & practical experience, gained with time.

Exceptional analytical, troubleshooting, communication, prioritization, problem solving skills with ability to create and sustain high work tempo.

Potential of handling multiple tasks, capable of meeting deadlines, highly flexible and very fast learner Potential of management of resources and motivating resources for better performance.

PROFESSIONAL EXPERIENCE:

1)Hewlett Packard Pvt Ltd - Bloom Solutions Pvt. Ltd. (April, 2015 to October 2015)

ROLE: TECHNICAL SUPPORT L1

Joined as a fresher in desktop troubleshooting for 6 months. For Hewlett Packard Pvt Ltd on the payroll of Bloom Solutions Ltd.

Determine users’ technical needs and provide them with appropriate solutions

Install hardware, software and device drivers on standalone computers

Install and configure computer networks including LAN and WAN

Manage network configurations to ensure that all computers on a network can communicate effectively

Test computers peripherals, hardware and software to ensure that they are working appropriately

Upgrade software, patches and operating systems on a continuous basis

Install and configure monitors, keyboards and printers

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Answer tickets and emails pertaining to users’ computer problems

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Ensure that all computers are secured effectively by installing and updating antivirus software

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Set up and organize IPs appropriately

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Train users on new software

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Analyze network problems and manage preventative maintenance procedures

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Explain the role of network applications and equipment to the end users

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Maintain documentation of technical maintenance procedures carried out

2)Dell International P.V.T Ltd. - January, 2016 to May 31st 2018.

ROLE: CLIENT TECH SUPPORT

Been proactive in creating solutions and resolving problems by taking ownership and initiative for problem resolution, spot potential problem areas, analyzes solutions, propose resolution and ensure implementation.

Worked as Tech Support for maintaining the team SLAs.

Well versed with different ticketing tools such as UNICENTER, SERVICE NOW..

Providing support in the field of MS Office Applications.

Provided support via Remote Desktop such as LogMeIn.

Handling Client Calls and Updates.

Chasing Different Support teams.

Maintaining the Issues & Escalation Tracker.

Attending Weekly/Daily Conference Calls with Clients or Support teams.

E-Mail Client Configuration & Support (Microsoft Outlook and Outlook express) Windows 7,Vista and XP professional Client Operating Systems

Configuring lotus notes

Enhanced Security Features like DHCP snooping, Port Security

Sound knowledge on IP addressing schemes

Experience with Windows XP / VISTA / Windows 7.

Experience with MS Office Packaged and Mail Clients.

Good knowledge about Active directory

3)ADP PVT LTD: From Sep 11 2018 To Till Date.

ROLE: SENIOR CUSTOMER REPRESENTATIVE.

Hands on Experience on pay roll tool WFN(Work Force Now )

Helping Canada companies on payroll

Handling in bound calls and helping clients on YTD Earnings and Deductions on Payroll

Helping clients on creating reports in excel format

Payroll processing and review

Providing info on time and attendance

Hour and time tracking

Month-end and year-end reporting

EDUCATION DETAILS:

DEGREE

UNIVERSITY

INSTUITION

YEAR OF PASSING

Percentage

BCA

Kakatiya University

Chaitanya Degree College

2011

60%

MCA

Osmania University

Wesley Post Graduate College

2018

60%

XII

Intermediate Board

Nalanda Junior College

2008

58%

X

SSC

Little Buds High School

2006

70%

PERSONAL DETAILS:

Father’s Name : Dasari Venkateshwar

Date of Birth : 06th. June, 1990.

Address : Jagityal Karimnagar 505327.

Nationality : Indian

Hobbies : listening to music, playing games

DECLARATION:

I hereby declare that all the information furnished above is true to the best of my knowledge and belief.

Date:

PLACE: HYDERABAD . Santosh Dasari

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