Manager Food Safety
Resume:
CURRICULUM VITAE
RENNANTE BAUTISTA DELA CRUZ
Current Address :
Marissa Street, Tamaraw Hills, Valenzuela City
Permanent Address :
Brgy. Palay, Batan, 5615, Aklan
: ade2rn@r.postjobfree.com
PROFESSIONAL OBJECTIVE
A qualified professional in Hospitality Industry with an extensive experience in hotel, resorts and casino local and abroad. A willing and able of enhancing working capacities, skills, business efficiencies and to serve the organization in the best possible way with sheer determination and commitment.
PROFESSIONAL EXPERIENCES
CITIC HOTEL BORACAY, STATION 1, SINAGPA, BALABAG, BORACAY 4
ASSISTANT FOOD AND BEVERAGE MANAGER (4 F&B OUTLETS)
NOVEMBER 18, 2019 - PRESENT
Over-all in Charge of the Food and Beverage department and reporting directly to the Director of Operations (DOO).
Responsibilities include: daily revenue reports, F&B events and promotions, CAPEX and OPEX, hiring, training, scheduling, performance appraisal and monitoring the daily staff task list if it is done in every shift period.
Attending complaints, feedbacks and remedy situations by gathering guest data during operation to ensure guest satisfaction has been meet and taking ownership of guest complaints and handling them professionally.
HUE HOTELS AND RESORTS, MANAGED BY HII, MANGGAYAD, BORACAY 4
FOOD AND BEVERAGE MANAGER (2 F&B OUTLETS)
May 20, 2019 – November 15, 2019
Reporting directly to the General Manager; of all concerns, revenue reports and updates in the Food and Beverage operations.
Responsibilities include: hiring, training, scheduling, performance appraisal and monitoring of the daily staff task list if it is done in every shift period.
Attending complaints, feedbacks and remedy situations by gathering guest data during operation to ensure guest satisfaction has been meet and taking ownership of guest complaints and handling them professionally.
ALTA BRIZA RESORT, STATION 2, BALABAG, BORACAY 4
FOOD AND BEVERAGE MANAGER (3 F&B OUTLETS)
December 27, 2017 – MAY 19, 2019
Over-all In charge of Food and Beverage daily operation managing direct and casual staff in overseeing the daily smooth operation of Food and Beverage outlets includes All day dining, Casual dining, Bar/Lounge, and In-room dining.
Reporting directly to the General Manager of all the concerns and updates in the Food and Beverage operation.
Responsibilities include: hiring, training, scheduling, performance appraisal and monitor daily staff task list if it is done in every shift period.
Attending to complaints, feedbacks and remedy situations by gathering guest data during operation to ensure guest satisfaction has been meet and taking ownership of guest complaints and handling them professionally.
THE LIND HOTEL BORACAY, SITIO PINAUNGON, BALABAG, BORACAY 5
FOOD & BEVERAGE OUTLETS SUPERVISOR (5 F&B OUTLETS)
February 18, 2016 – December 26, 2017
Assist the Food and Beverage Service Manager in overseeing the daily smooth operation of 5 Food and Beverage outlets includes All day dining, Casual dining, Lounge, Banquet and In-room dining.
Attending to complaints, feedbacks and remedy situations by gathering guest data during operation to ensure guest satisfaction and taking ownership of guest complaints and handling them professionally.
Monitor that all Food and Beverage outlets are following the Standard Operating Procedures, Sequence of Service, Policies and Procedures to ensure that service are delivered in accordance to the Lind Boracay’s standard.
Supervised regular and casual employees of different job functions in Food and Beverage department and to guide / train new service staff to have adequate knowledge before assigning them in their respective post.
SOLAIRE RESORT & CASINO MANILA ENTERTAINMENT CITY, MANILA 5
(Pre-opening)
FOOD & BEVERAGE SUPERVISOR and JOB SPECIALIST – (In-Room Dining)
January 14, 2013 – February 16, 2016
Supervised servers and sales agent in monitoring their respective daily assigned task list, if it is fully handed over every shift period.
Conduct training and development of the staff by observing their strength, weakness and needs to enhance their knowledge, skills and efficiency at work, being a Job Specialist in the outlet.
Monitor the daily Food and Beverage Inventory to ensure that profit and loss is in line with the daily revenue report handed over to the Outlet Manager and Cost Control.
Conduct daily briefing to ensure that Hotel, Food and Beverage and Casino Promotion are well disseminated to each Team Members. Discussed latest updates, VIP arrival and guest preference, Hotel Occupancy and Daily Revenue to the Team Members awareness.
SHANGRI-LA HOTEL ABU DHABI UNITED ARAB EMIRATES 5
FOOD & BEVERAGE SERVICE LEADER - (In-Room Dining)
November 2009 - November 2012
Providing high standard room amenities following Shangri-la’s International Management guidelines upon guest arrival.
Handling and control the list of guest amenities if it is place in the room at a right given time by doing follow up with server and rooms controller.
Filing, checking and recording data, doing cashiering if ordertaker is not around, doing restaurant and reservations if line is forwarded to in-room dining, benchmarking of competitors and analyzing: quality of service concepts.
SHANGRI-LA BORACAY RESORT & SPA PHILS. 5 Pre Opening)
FOOD & BEVERAGE SALES AGENT / Ordertaker (In-Room Dining)
January 2009 – November 2009
Responsible in taking orders of 219 deluxe & suite rooms including 36 villas. Doing cashiering & clerical works submitted to the General Cashier & F&B Manager.
In charge of the outlet when there is no supervisor or manager on duty. Doing other extra task as may assigned by the outlet manager.
BAMBOO LOUNGE RESTO & BAR BORACAY PHILS. (Pre Opening)
RESTAURANT MANAGER - February 2007 – January 2009
Responsible for the over-all restaurant & bar operations as well as conducting staff meeting, reporting monthly profit & loss to the owner & shareholders.
Responsible for monitoring the cost & expenses by minimizing cost as much as possible without sacrificing the quality & service to the customer.
Managing 20 full time staff by preparing weekly schedules & be posted ahead of time that staff may aware of by making necessary adjustment for peak days & nonpeak days to maximize staff & manpower efficiency.
FRECKLES RESORT BORACAY PHILS. ( Pre-opening )
RESORT MANAGER - October 2004– January 2007
Over-all in charge of the resort operation by ensuring quality & efficient service must be adhere to the guest, as well as individual performance & proper grooming of the staff.
Attending exhibit & seminars to enhance skills in proper Front Office handling & to meet with other travel agency’s to promote & encourage them to be partner in business.
Performs other related duties as may assign by the resort owner.
LOCAL GOVERNMENT UNIT – MAYOR’S OFFICE
CLERK - JANUARY 2000– OCTOBER 2004
In charge of recording & encoding all incoming & outgoing transactions from the Mayor’s office.
Doing clerical works & communications for the department heads as may assigned by the Executive Secretary of the Mayor.
PROFESSIONAL TRAININGS AND SEMINARS
Train the Trainers Workshop at Hue Hotels and Resorts Boracay
Revenue Management Training at Hue Hotels and Resorts Boracay
Leadership and Management Training at Altabriza Resort Boracay
Fire Prevention and Awareness (40hours) at the Lind Boracay
Basic CPR Training at La Carmela Boracay
HACCP Accreditation Training at the Lind Boracay.
Disaster Management Training at the Lind Boracay.
Leading in Solaire 1 & 2, Training at Solaire Resort and Casino.
Job Specialist Certification Seminar at Solaire Resort and Casino.
Integrated Food Safety System Seminar at Solaire Resort and Casino.
Ultimate Customer Service Training at Solaire Resort and Casino.
Supervisory Excellence Certification at Shangri-La Hotel Abu Dhabi.
Shangri-La Food Safety Management System (HACCP based).
Fire, Life & Safety Training, First Aid Training at Shangri-la Hotel Abu Dhabi
Shangri-la Care Training 1, 2, 3 & 4 at Shangri-La Hotel Abu Dhabi.
Computer Skills : Word, Excel, PowerPoint, Opera, Fidelio, Infrasys, Micros.
MERIT and AWARDS
DIAMOND STAR AWARDEE for Guest Delight Program for Year 2012 Shangri-La Abu Dhabi
GOLD STAR AWARDEE for Guest Delight Program for Year 2010 & 2011 Shangri-La Abu Dhabi
SILVER STAR AWARDEE for Guest Delight Program for 7 consecutive months Shangri-La Abu Dhabi.
Passed the Municipal Exam for Food Handlers @ Abu Dhabi Municipal Office.
Passed the Civil Service Sub Professional Eligibility, Civil Service Office, Kalibo, Aklan Phils.
EDUCATIONAL BACKGROUND
1995 – 1999 – Bachelor of Science in Computer Technology
Rizal Technological University
2000 - 2002 – Bachelor of Arts in Economics (72 units post graduate)
Distance Learning Modular Studies at CAP College
CHARACTER REFERENCES
MR. JOEL STA. ROSA Director of Operations
Citic Hotel Boracay, Aklan
MR. CESAR FERNANDEZ General Manager
Hue hotels and Resorts Boracay, Aklan
MR. JALAL QNEIBI General Manager
Alta Briza Resort Boracay, Aklan
MR. PETER JOHN LUMA AD - Food and Beverage Manager
The Lind Hotels Boracay, Aklan
MRS. CECILIA SANTIAGO – Food and Beverage In-Room Dining Manager
Solaire Resort & Casino, Manila, Philippines
+02 8888855
MR. CHANDAN PRIOLKER - Food and Beverage In-Room Dining Manager
Shangri-la Hotel, Qaryat Al Beri, Abu Dhabi
United Arab Emirates
+071-*-******* ext: 8507
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