Restaurant Manager

Francis B. Rivas

P* B** L* Sta. Rosa Heights Subdivision

Brgy. Puting Kahoy Silang, Cavite

092********

***************@*****.***

PROFILE:

Organized, independent and dedicated individual with a strong work ethic, detail oriented and able to learn new tasks quickly and effectively. Offering extensive knowledge of hospitality etiquette and customer service.

EDUCATIONAL BACKGROUND:

1994-1997 Pamantasan ng Lungsod ng Pasay (College) 1990-1994 Southeastern College (Secondary)

1984-1990 Padre Zamora Elementary School (Primary) SUPERVISION/ TRAINING:

- Supervised, scheduled, and motivated a staff of up to 45 employees in the department.

- Trained service staff to enhance customer service and increase profits through suggestive selling.

- Improved productivity and morale by initiating systems for accountability and by effective training programs.

Francis B. Rivas PAGE TWO

WORK EXPERIENCE:

PAUL GAUGUIN CRUISES

2014-2020 JANUARY RESTAURANT MANAGER

2010-2014 APRIL OUTLET MANAGER/HEAD WAITER

- Maintained expenses below budget through accurate planning, waste reduction, purchasing and cost effective operating procedures.

- Planned and managed significant remodeling projects that enhanced the ambiance of the facility. TRAININGS AND ACHIEVEMENTS:

- USPH TRAININGS- UNITED STATES PUBLIC HEALTH

- MANAGERIAL POSITION TRAININGS

- CROWD MANAGEMENT AND SAFETY TRAININGS (PERSONNEL PROVIDING DIRECT SERVICE TO PASSENGERS IN PASSENGER SPACES

- CRISIS MANAGEMENT AND HUMAN BEHAVIOR

- PEST CONTROL MANAGEMENT TRAINING

- BASIC SAFETY TRAINING

- 3X EMPLOYEE OF THE QUARTER

REFERENCE:

“Available Upon Request”

FRANCIS B. RIVAS

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