Training Customer Service
Resume:
Paula Munoz ***** Park Row Apt ***
Houston, TX **084
**************@*****.***
EXPERIENCE
August 2017 - June 2020
GK Restaurant, Chick Fil A, 2606 S Westheimer Rd, Houston TX, 753 N Dairy Ashford Houston TX - Multiple owned locations - Training Director
Administrative and on site HR training Director with 3 years of experience working directly for owner operators at GK Restaurants DBA Chick Fil A at Houston texas and Certified Trainer with Chick Fil a inc. Impeccable written and verbal communication skills and interpersonal skills.
● Assign all new hires to training portal and enroll to all systems used at locations
● Train all new hires to all HR policies and handbook questions
● Train all new hires on 1:1 basis for 4 days on different areas on the restaurant
● Follow ups on 2 weeks, 30 days and yearly evaluations.
● Create all evaluations on a 6 month basis, using all systems available at the organization
October 2019 - Current
Chick Fil A, INC - Certified Trainer, Grand Opening Trainer
● Assist Grand opening supervisors on different service opportunities
● Flexibility to travel and serve for different shifts
● Train all new hires on different tasks
● Travel to different cities National or International EDUCATION
December 2004 - December 2007
Spencer Preparatory College (El Salvador) - Bachillerato in Business Management And Bilingual communications - (HIgh School Equivalent) September 2010 - August 2014
Houston Community College - Marketing and Communications - Associates
PROJECTS
Team member Wellness — HR Training Plan and Scheme Created a system for HR, Onboarding, and Training and Development using different platforms such as”cfahome” Self select, JoltUp, Google forms, and Google sites for the use of both locations at GK Restaurants. SKILLS
Computer skills
Customer service
Interpersonal skills
Leadership and Management skills
Softwares management on
scheduling, reports analysis, payroll
and HR, data entry.
Financial Administrations and
Settlements
Foreing Language
Operating certain Culinary equipment
or machinery
Inventory and restaurants cost,
including labor cost.
AWARDS
2017 - Certificate for best
Cheerer of the year at
encouraging all GK customers
to sign up for the Company's
app and made the
organization win the Truett’s
Award of $75,000 for the
community.
2017 - 2020 Certificate for selling
the most on specific targeted
items on Market at GK
organization.
2019 - Certified Trainer at Chick
Fil A inc class of October 2019.
LANGUAGES
Spanish and English
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