Curriculum-vitae

KARAN KAUSHAL

P O Box ****

Dubai

United Arab Emirates

ade2j8@r.postjobfree.com

Mobile 054-***-****

Professional Summary

Disciplined and results-oriented professional with a total of 9 years of experience and knowledge in both finance and logistics sectors. A strong negotiator, able to work in a very fast-paced environment and adapt to situations. Handles portfolios/accounts in compliance with all applicable regulations and internal performance standards in order to meet personal and team goal objectives.

Education

University of Mumbai Bachelors in Commerce

June 2006 – May 2009

Work History

Sr. Customer Services Associate September 2010 – November 2015

First Source solutions ltd.

Mumbai, India

We were authorized to present ourselves as the client/1st party (American Express) to collect the debt and have a smooth flow of operations.

Worked with American Express Credit Card holders through First Source solutions ltd. on debt collection in line with assigned monthly targets.

Handled/attempted around 250 to 350 calls daily to convert charged off debts into payment recoveries.

Utilized strong negotiation and problem solving skills to assist customers reinstate their credit cards through reinstatement payment plan.

Assisted customers facing hardship with settlement programs through a settlement program.

Promoted new offers to upsell new products in line with debt payment eligibility,

Coordinated with attorneys in relation to bankruptcy filing by account holders.

Gathered information and prepared statistical / follow up reports using Microsoft Excel.

Helped new joiner orientation and onboarding training to bring them up to speed in handling the debt recovery responsibilities.

I gained exposure with taking escalation/supervisor calls for new joiners who still didn’t master the skill of debt collections/recoveries.

Operations (Documentation) Coordinator – Air Freight Oct 2016 to date

International Marine & Aviation LLC

Dubai, UAE

Responsible for data entry and updating the system on all shipment details i.e. rates negotiated, opening and closing of jobs, shipper/consignee address, air export log, tonnage/cargo dimensions, details of AWB/HAWB, etc.

Sending pre-alerts to customers and agents with relevant consignment dispatch information and copies of supporting documents.

Follow up on debit notes from overseas agents and service providers

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Preparation and checking the labour vouchers for payment purposes on the system.

Handle costing as per quote negotiated with service providers and share with concerned Sales Executive/Customer Service, follows up on updated costing and assists on the billing process.

Ensure prompt dispatch of invoices to the customer/shippers as well as to the Head Office, in line with standard operating procedures.

Maintain international call log for our Cargo Village branch.

Maintain database of customer profiles including contacts, special requirements, rates, etc.

Arrange courier consignment

Awards/Training/ Skills

Received Certificates of Appreciation, from First Source Solutions ltd. for Performance and Dedication as a Top Debt Collector in October 2012 and March 2013.

Achieved the Global Top Collector Award called “American Express Power of Green Rolling Trophy” in March 2013.

Completed Dangerous Goods Regulations – Category 6 Training – June 2018

Completed Dangerous Goods Regulations – Category 6 Training – June 2020

Adept at using Management Systems for Credit Card Collections Process.

Excellent written and oral communication skills, interpersonal and phone etiquette.

Excellent working relationships and coordination with internal and external business partners.

Ability to prioritize multiple requests and responsibilities in fast paced financial/logistics industry while maintaining accuracy and timelines.

Excellent working knowledge of Microsoft Office skills.

Personal Details

Date of birth: 25th Sept 1988

Marital Status: Single

Nationality: Indian

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