HR, Manager
Resume:
Mooinooi
Brits
Daleen Venter
Personal Information
Full Names: Magdalena Gertruida
Maiden Name: Swanepoel
ID Number: 780-***-**** 089
Age: 40
Cell Number: 079-***-****
Code 8 Drivers License
Marital Status: Married
Health: Excellent
Criminal Record: None
Nationality: South African
Languages: Afrikaans and English Fully bilingual
Education
1992 - 1996 Riebeeckrand High School, Randfontein
Matric (Grade 12)
Afrikaans
English
Biology
Home Economics
History
Tertiary Education
2014 University of The Free State
Industrial Relations
Courses Attended / Certificates Obtained
Shop steward
Advanced Shop Steward
Master Shop Steward
Telephone Etiquette
LRA Amendment Training
Skills
Fully Computer Literate
Excellent knowledge of Microsoft Office
- Word
- Excel
- Access
- Outlook
- Powerpoint
Internet Explorer
Pastel
Magic 8 and 9 (Software used at UASA)
Negotiation skills
Administration skills
Interpersonal and Communication skills
Principles of client service
Workings of a call centre
Tolerance for stress
Selling skills
Adapt to new systems, products and environment within a short space of time.
Attitude
Client Service Orientated
Attention to detail and quality
Deadline and results orientated
High working standards
Initiative
Enthusiastic and passionate
Highly effective at planning and organizing (Work management)
Teamwork / Collaboration
Judgement / Problem solving
Adaptability
Integrity
Experience
Company: UASA United Association of South Africa
Position: Operational Manager
Period: 2003 -2008 and again 2013 till 2018 October
Duties:
Maintain and increase the membership of UASA.
Contribute to the effective resource management of UASA.
Promote the image, functions and purpose of UASA.
Establish branches, Visit Branches and member(s) in region/ sector, responsible for.
Regular feedback to Sector Manager.
Submit articles for Labour Dynamix.
Regular communication with members and branches – Branch visits
Build relationship with business managers in regions – take shop stewards along.
Manage branches and structures in regions.
Provide advice and information to members and operational assistants.
Represent members: Bargaining Council (to Arbitration level).
Advice and consultation on enquiries by members.
Bargain and consult with management on behalf of members.
Prevent and resolve disputes.
Co-ordinate Branch elections.
Monitor branches and structures
Evaluate and enhance functioning of branches in sector.
Support Sector Managers.
Establish contact network.
Assist members with benefits.
Attend Bargaining Council meetings and assist negotiations.
Supervise and monitor activities of FTURS.
Submit activity reports to Sector Managers
Board member of the National bargaining Council for Hairdressing, Beauty, Cosmetology and skincare industry.
Company: OUTsurance
Position: Business Retention Advisor
Period:
Duties:
Retain commercial clients by means of product comparison, profile and portfolio management
Reselling product to client
Product Comparison
Resubmissions
Competing with premiums
Updating of client’s Profiles
Call centre
Debt Collecting
Maintaining Clients Business and Personal Profiles
FAIS Accredited
Company: Man Dirk
Position: Internal Sales
Period: June – August 2012
Duties:
Liaising with client’s telephonically
Costing
Processing quotes
Capturing of sales
Company: Bramley House of Furniture
Position: Office Manager
Period: 2008 - 2010
Duties:
Sales
Ordering of Furniture
Managing Employees
Company: Your Mag
Position: Sales Representative
Period: 2008
Duties:
Advertising
Sales
Company: UASA – United Association of South Africa
Position: Administrator then promoted to Senior Administrator
Period: 2003 - 2006
Duties:
Administrator 2003
Senior Administrator 2004
Managing Team
Meet Deadlines
Month End Reports
Liaise with members
Keep system updated
Company: Department of Water Affairs
Position: Data Capturer
Period: 2002
Duties:
Data Capturing
Proposals
General office work
Water management system
Company: Medicine Chain
Position: Credit Controller
Period: 2001 - 2002
Duties:
Credit Controller
Collection of outstanding monies
Processing Pharmacies’ medical aid claims
Company: Nedcor
Position: Data Capturer then promoted to Banking Clerk
Period: 1997 – 2001
Duties:
Data Capturing
Electronic Banking
Reconciliation of suspended accounts
Receiving and depositing of cheques
Electronic payments – Salaries and bonds
Solving queries
Analyzing and improving system
Change divisions’ productivity
Achievements:
Bronze Team Award - August 1999
Achiever of the month – February 1999
Achiever of the month – September 2000
Company: SML Protectsure
Position: Receptionist
Period: 1997 – 1997
Duties:
Insurance Firm
Receptionist
General Office Clerk
References
Gerhard Ueckerman
UASA
Adri Bruwer
UASA
Petro Cumming (Team Manager)
OUTsurance
Paul van der Merwe (Manager)
OUTsurance
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